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Profile of Qualifications
- Executive level Professional possessing top notch relationship management and interpersonal skills.
- Regarded for ability to promote growth and development by implementing highly effective training strategies.
- Recognized for delivering outstanding results with the highest degree of expertise, service and professionalism.
Key Areas of Expertise
|
Leadership Relationship Management |
Training & Development Sales Growth |
Strategic Persuasion Interpersonal Communication
|
Professional Synopsis
Bank of America October, Charlotte, NC | Charleston, SC 2001-2015
Vice President - Release Manager/Senior Change Consultant (2011-2015)
- Received multiple merit based promotions due to top notch leadership, organizational and project management skills.
- Steered high profile projects to an on time, within budget completion; maintained quality assurance throughout all project phases.
- Leveraged excellent interpersonal skills to maintain open lines of communication across multiple business units.
- Collaborated extensively with PMO team members to ensure on time delivery, resolve issues and relay pertinent information to stakeholders.
- Developed strategic plans to increase efficiency throughout all day to day operations.
Key Achievements:
- Managed a $50M annual budget; led quarterly deployments affecting 2,900 staff members, impacting up to 9 applications and completing 37 training sessions to educate 1,200 employees.
- Streamlined process improvement initiatives within Wholesale Credit Transformation Program, resulting in reduced company cost, enhanced client experience and improved risk governance; served as group representative.
Vice President / Business Support Manager (2006-2011)
- Fulfilled critical leadership position; enhanced various processes, including associate engagement, communications and learning/development for up to 1500 team members.
- Designed and deployed highly effective organizational development strategies; successfully promoted employee growth.
- Provided key support to Senior Technology Leader; built lasting relationships within organization, defined metrics and created awareness of communication goals.
- Contributed extensively to multi-generational application and product development initiatives valuing up to $80M.
Bank of America; Business Analyst/Project Manager (2004-2006)
Bank of America October; Business Support Lead (2001-2004)
Education & Professional Development
Bachelor of Arts in Communications, Concentration in Sports Media, College of Charleston; Charleston, SC
LEAD Leadership Training, Women Unlimited, Inc. LEAD, New York, NY; 2010
Bank of America Women in Technology, Charlotte Division
Habit for Humanity Volunteer
Boys Girls Club of America Volunteer, Charlotte
Charlotte Junior League Club; 2000-2002
Social Media Marketing, Barrow Building Company
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