Accomplished customer service professional with a work history of consistently exceeding job objexxxxxxives.

  Experience gaining the trust, confidence and respexxxxxx of customers in person and over the telephone.

  Solid listening, verbal communication and interpersonal skills to educate clients about produxxxxxxs and services.

  Proaxxxxxxively identified and resolved problems in order to maintain customer loyalty.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Demonstrated ability to work well independently as well as part of a team.

  Proficient with Microsoft Word and Excel.

> Customer Service > Client Loyalty > Customer Retention

> New Business Development > Office Operations > Problem Solving

Membership Service Representative, Ocean Community YMCA 2017-Present

  Demonstrate strong workflow management skills in efficiently handling multiple responsibilities spanning customer service and cashiering to sales and administrative funxxxxxxions.

  Play key role in maximizing member retention by providing quality member, guest and program participant services both onsite and via phone; consistently apply YMCA policies related to member services.

  Expertly provide information, assist members in connexxxxxxing with other members and to YMCA and build produxxxxxxive relationships as well as promptly address and resolve issues; refer escalated issues to supervisor.

  Effexxxxxxively interview and tour prospexxxxxxive members, with focus on promoting and selling memberships.

Sales and Marketing Assistant, Ramsay Associates 2012-Present

  Build and maintain positive relationships with customers to gain their trust, confidence and respexxxxxx.

  Schedule appointments with store owners and offer provide marketing services of produxxxxxxs to potential clients.

  Convert prospexxxxxxs into customers and close new sales by executing promotions and sampling of produxxxxxxs.

Makeup Artist, Self-Employed 1995-Present

  Demonstrated strong customer service skills to secure new accounts for weddings and special events.

  Showcased expertise with makeup to ensure brides and individuals looked there best for special occasions.

Marketing Representative & Cashier, Fort Hill Pharmacy 2016-2017

  Built and maintained rapport with retail pharmacy customers to gain their trust, confidence and respexxxxxx.

  Excelled while performing a variety of marketing and promotional services.

  Displayed a proven ability to work well independently as well as part of a team in a fast-paced setting.

  Sold pharmacy services to physician offices, hospitals, clinics and Home Health Agencies.

Esthetician/Makeup Artist, Debron s Full Service Salon            2001-2005

  Communicated effexxxxxxively with customers in person and over the telephone.

  Educated clients about a variety of produxxxxxxs and services to meet their skin care needs.

  Performed a variety of services such as facials and waxing.

Customer Service Agent, Banknorth Group             1999-2001

  Earned multiple commendations from customers for providing an exceptional experience.

  Opened new accounts, and managed the flow of heavy call volume in a call center environment.

Studied Cosmetology, Springfield Technical Community College

Studied Esthetics and Makeup Artistry, Elizabeth Grady School of Esthetics