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Yyyyyy x. yyyyyy

11522 Warren Oakes Place, Riverview, FL 33578


Country of Citizenship: United States

SSN: xxx-xx-xxxx


Job Title:



Job Announcement Number:



Core Competencies

Data Entry, Hospitality, Merchandising, Retail Sales, Marketing, Inventory Control, Budget Management, Logistics, Time Management, Problem Solving, Forward Planning, Strategic Thinking, Environmental Health & Safety, Personnel Management, Procurement, Contract Negotiation, Customer Service & Support, Administrative Management


English, Spanish


Microsoft Word/Excel/PowerPoint


Professional Experience


March 2014 October 2015

Women, Infant & Children (WIC) Overseas Program

Choctaw Contracting Services

Wiesbaden, Germany

Hours per Week: 40

Salary: $30,000 annually

Supervisor: Virginia Johnson Phone: N/A May Contact: N/A


Administrative Assistant


Effectively set-up/scheduled WIC program appointments for clients; carefully explained and clarified such areas as program qualifications, policies/procedures and responsibilities of participants. Gained vital participant information including height/weight of women, children and infants, and uploaded into Participant Information Management System (PIMS) computerized database; assured that files were continually updated and maintained for accuracy of relevant information and consistently adhered to Security Education, Awareness and Training Plan (SEATP) to assure information confidentiality.


Directed issuance of WIC food benefits and diligently managed and assured accountability of all required documentation. Performed any needed referrals to other agencies as well as community resources and served as outreach spokesperson for WIC Overseas Program. Managed the forwarding/transmitting of relevant information and developed any needed reports for Choctaw Contracting Services.

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Proficiently conducted regular inventory control/management processes to assure that clinic maintained all needed levels of supplies and assured that clinic area was maintained in a hygienic and sanitary manner; calibrated equipment as needed. Skillfully performed array of administrative duties including reporting any missing drafts, mailing voided drafts and packing/shipping participant files; also completed organizational training in a timely manner.



August 2013 June 2014

Army Community Service (ACS)

USAG Schweinfurt

Schweinfurt, Germany

Hours per Week: 25

Salary: $19,950 annually

Supervisor: Cristina Carmona Phone: N/A May Contact: N/A


Information & Referral Specialist


Successfully served as an excellent informational resource for ACS clients; answered telephone inquiries, prepared/filed any needed ACS forms, utilized various types of office equipment, i.e. facsimile equipment and copiers, assisted with program sign-up procedures, scheduled appointments and, when necessary, interfaced with other outside agencies to gain needed information. Skillfully developed and managed all records/documents, ordered business cards/stationery and maintained current marketing materials for access in ACS reception area. Established a coupon availability area within facility, developed computerized classroom utilization schedule, and assured that facility lobby was maintained at the highest cleanliness levels.



June 2011 August 2012


Evans, GA

Hours per Week: 40

Salary: $20,000 annually

Supervisor: Aaron Haaley Phone: N/A May Contact: N/A


Department Manager


Provided strong presence on sales floor and worked closely with sales teams to assure meeting/exceeding appearance of sales area as well as clearly delineating retail sales goals. Regularly and enthusiastically presented new product lines to staff/colleagues and adroitly selected retail lines that performed well as promotional materials. Held key responsibilities for developing floor layouts in alignment with organizational policies and re-organizing as necessary, marking merchandise with correct prices and according to established procedures, and overseeing stock levels to ensure that merchandise was continually available for customers.


Emphasized to staff the importance of providing highest levels of customer service and assured that all inquiries, problems or concerns were addressed and reconciled, referring to more senior management when necessary. On daily basis reviewed sales performance of preceding

Yyyyyy x. yyyyyy Page 3 of 6


day/week for departmental staff members as well as store unit in general; compiled/analyzed sales figures and maintained accurate statistical records and files.


Skillfully oversaw stock deliveries for Shoe, Jewelry, Lingerie and Ladies Accessories Departments and assured compliance with organizational cash/stock handling procedures to meet audit and security requirements. In the event of any suspected theft or other illegal activities, was responsible for initiating search procedures of staff personnel or customers.


Collaborated with Human Resources Department on employee recruitment/hiring, developed and delivered Performance Reviews/Appraisals to employees, and interfaced with store management on continual basis to assure clear and open communication regarding departmental and personnel performance; also coordinated/chaired important meeting with senior manager and key staff personnel.



June 2010 March 2011

Army & Air Force Exchange Service

Grafenwoehr, Germany

Hours per Week: 30

Salary: $13,000 annually

Supervisor: Deborah Jenkins Phone: N/A May Contact: N/A




Successfully worked with customers, receiving cash/check/credit card/voucher/automatic debit payments and issuing receipts/refunds/credits/change due; also issued trading stamps and redeemed food stamps/coupons. Provided highest levels of customer service and support, resolving any issues/problems whenever possible, and ensured that the checkout area was well maintained, clean and orderly.


Developed strong familiarity with prices of goods, services or admission and used equipment such as calculators, cash registers and optical price scanners to tabulate bills; consistently responded to customer inquiries and provided any available information concerning procedures/policies.


Expertly calculated revenues received and computed/recorded transaction totals; maintained periodic balance sheets and unit non-monetary reports and records. Paid unit bills with cash, vouchers or checks and regularly sorted, counted and wrapped currency/coins.



May 2009 March 2011

57th Signal Company, 172nd Infantry Brigade

Grafenwoehr, Germany

Hours per Week: 30

Salary: -0-

Supervisor: Leticia Champion Phone: N/A May Contact: N/A



Yyyyyy x. yyyyyy Page 4 of 6


Family Readiness Group (FRG) Leader (Volunteer)


In this volunteer assignment represented Commander in conducting readiness activities/training for guard members and families, providing mentorship and leadership excellence for all volunteer personnel. Diligently ensured volunteers received necessary training, monitored timeliness and planning/execution of Commander s goals, assured observance of strict confidentiality in all matters, reported on volunteer hours of service to Family Program Office, and oversaw array of social events designed to provide strong, mutual support. Set-up various volunteer and committee meetings, developed agendas and led discussions of array of subjects, distributed quarterly newsletter, provided Commander with summary of annual Group self-generated funds and continually ensured Group was compliant with all applicable military rules/regulations/policies covering fundraising, account balances and expenditures.


Skillfully served in liaison role as spokesperson for FRG to families, Guard members and Commander, developing/maintaining continual awareness of various unit/family concerns and issues, disseminating factual information to counteract rumors, and assuring that Commander was kept informed regarding any problems/issues; also submitted issues regarding well-being through the Guard Family Action Plan.


Interacted with MPOC, Chaplain, JAG, Public Affairs Officer, Recruiter and other military personnel to assure unit/family readiness, updated unit roster to FRG Volunteer Recorder, ensured that each new guard member/family was personally welcomed with a telephone call or welcome letter, and maintained the FRG Binder that contained activity reports, treasurer reports, after-action reports and meeting minutes, among other relevant information.



April 2006 June 2006

Gold City

Ponce, Puerto Rico

Hours per Week: 40

Salary: $25,000 annually

Supervisor: Mariam Colon Phone: N/A May Contact: N/A


Assistant Manager


Effectively directed staff sales training that reflected in-depth evaluation of staff sales performance and combining identified results with goals/requirements of store management to develop and implement new product training that maximized individual as well as unit sales objectives. Continually researched new products to support inventory purchases and skillfully negotiated volume pricing to gain best prices; was responsible for placing/expediting orders and verifying receipt of merchandise.


With focus on attracting and growing customer base, designed original displays and worked with fabricators to develop merchandise displays used in windows, showcases and on sales floor.


Developed sales and customer relations reports for management based on analysis of sales information and identifying/investigating any customer complaints/service-improvement suggestions; continually enforced all company service standards and expectations and assured

Yyyyyy x. yyyyyy Page 5 of 6


safe and clean facility by clearly identifying evacuation routes and identifying/documenting potentially dangerous materials within building.


Also, constantly monitored and tracked inventory levels to ensure capabilities of meeting customer demand for merchandise and regularly participated in workshops, reviewed professional publications, established personal networks and participated in professional societies in support of maintaining/gaining professional knowledge.



January 2005 March 2006

Denny s Restaurant

Ponce, Puerto Rico

Hours per Week: 40

Salary: $30,000 annually

Supervisor: Taina Hernandez Phone: N/A May Contact: N/A


Shift Manager


Expertly provided strong support for General Manager including comprehensive oversight of multiple aspects of recruiting, hiring, training and managing staff of hourly workers. Assured adherence to organizational standards governing the provision of highest levels of guest service and accommodation as well as proper facility maintenance; also assured that restaurant menu offerings were prepared according to customer as well as company requirements and standards.


Skillfully utilized company-based tools and materials while training new hires in all facets of restaurant operation; also collaborated with General Manager in developing/training Restaurant Manager on management skills and gaining technical knowledge/expertise. Was tasked with assessing individual member performance and making recommendations concerning wage adjustments; also conducted disciplinary actions up to and including termination.


Held multiple administrative responsibilities including developing new-hire documentation/reports, managing payroll-related activities, i.e. terminations, Leave(s) of Absence, transfers and vacations, auditing of registers/safes, accounting actions concerning unit funds and deposits, developing work schedules and reporting any guest/employee accidents. Also was responsible for responding to, investigating and resolving any guest issues or complaints and performed inventory control that included product procurement as well as monitoring merchandise receipt.


Assisted General Manager in maintaining equipment/facility to align with organizational policies; when needed, contacted Division Leaders/Service Techs to obtain repairs/replacements. Closely monitored inventory on weekly/monthly/quarterly intervals as well as P&L statements to surface any discrepancies and developed well-considered recommendations regarding increasing unit profitability. Supported GM in developing local unit marketing activities covering products/services, was strong participant in store/market/company meetings and training sessions and took personal responsibility for maintaining currency with all federal/state/local regulations and Certifications.

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University of Maryland, University College, Adelphi, MD

Master in Healthcare Administration; in progress


Semester/Credit Hours: N/A


Pontifical Catholic University of Puerto Rico, Ponce, PR

Bachelor of Business Administration & Tourism, 2008


Semester/Credit Hours: N/A


Serrant Academy, Ponce, PR

Diploma of Social Events Coordinator, 2008



Privacy Act and HIPAA Operations Refresher


Cyber Awareness Challenge


Security Education, Awareness and Training Plan




Additional Information


Commander s Award for Public Service

868 Hours of Volunteer Work


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