Yyyyyy x. yyyyyy

Experienced operations and customer service professional with several years of experience within high-stress environments within a variety of industries with a keen ability to lead others and successfully manage complex customer service issues. Experienced in supervising cross-functional teams, overseeing day-to-day operations, assisting with complex customer service issues, and training new employees. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in fostering positive relationships with co-workers, vendors, customers, and members of management.

  Direct a variety of administrative and operational functions within a fast-paced environment with a focus on improving efficiency and productivity

  Manage several daily administrative tasks which includes ordering departmental supplies, maintaining inventory records, and addressing customer inquiries

  Utilize superior technical acumen in order to maintain all vendor files within a credentialing system, create complex presentations, and maintain departmental calendars

  Perform in-depth research in addition to assisting with internal audits, conducting training sessions, and processing new employees

  Coordinated a variety of administrative operations which included providing administrative support to members of executive management

  Managed team schedules, created comprehensive presentations, and fostered a positive working environment at all times

  Successfully tracked order status, monitored departmental inventory, and assisted customers with inquires via phone or in person

  Utilized superior technical skills in order to complete complex data entry and order processing in addition to preparing all pharmacy contracts prior to them being entered into the system

  Gathered and processed customer account source documents, reviewed data for any inaccuracies, and ensured all organizational regulations were adhered to

  Maintained a significant knowledge of HIPAA laws and consumer privacy protection laws while simultaneously ensuring accurate data is entered

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Yyyyyy x. yyyyyy

  Provided a high-level of administrative support to customers with a focus on various iOS products

  Identified individual customer needs, providing individualized coaching to customers on how to operate their device, and ensured all best practices were followed

  Ensured a high level of customer service quality was consistently maintained by following-up with customers, reviewing customer accounts, and reviewed recorded calls

  Supported various administrative operations within an educational setting which included greeting students, assisting with problem resolution, and maintaining customer records

  Utilized Microsoft Office programs in order to create complex spreadsheets/documents along with handling all departmental filing and records maintenance

  Performed administrative tasks within the organization which included overseeing day-to-day operations, filing documents, and distributing mail

  Answered incoming phone calls and directed calls to the appropriate party, updated contact lists, and planned special events

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