Full-Time Server

  Solid background in restaurant industry, with expertise in providing world-class customer service; currently Head Server, with additional responsibility for training new servers, ensuring compliance with policies, procedures and standards and addressing/resolving escalated customer issues

  Well versed in industry regulatory compliance; hold active ServSafe Food Safety Management Certification, State of Xxxxxx

  Dynamic communication, presentation and interpersonal relation skills, with consistent commitment to customer satisfaction; effectively identify, anticipate and respond to customer needs

  Valuable management background in areas ranging from customer service, sales and human resources through inventory control, administrative and financial

Head Server, IHOP-Xxxxxx, XXXXXX 2015-Present

  Support multi-unit owner in operating 2 locations in a Head Server role through effective leadership and quality customer servicing

  Effectively train new servers in job responsibilities, internal operations and company standards

  Facilitate all inspection preparation and related documentation functions

  Consistently provide superior service in greeting and seating customers, efficiently taking and serving orders and promptly responding to and resolving issues to ensure high satisfaction levels

  Maximize sales by expertly consulting on selections, providing recommendations and cross-selling/up-selling menu items

Store Manager, Hookah Bookah Lounge and Restaurant-Xxxxxx, XXXXXX 2012-2015

  Successfully steered full-scope operations spanning customer service, sales and inventory control through human resources, facility maintenance, administrative, and P&L

  Effectively hired, trained and supervised employees; strategically scheduled staff to meet operational needs while controlling labor costs

  Controlled inventory to maintain optimal stock levels based on real-time and projected trends

  Maximized bottom-line profits through effective budget administration, accounting practices and financial controls

Instructor, Kumon Math and Reading-Tacoma, WA 2009-2010

  Taught broad mathematic subjects across all levels through Calculus; created a motivating learning environment instrumental to optimizing results

  Efficiently maintained detailed performance and progress records

Embry Riddle Aeronautical University-Prescott, AZ; 2010-2014

Volunteer, 500+ hours, Phoenix Housing; provided housing for low-income populations

Volunteer Farm Hand, Larche Farms-WA; production and sale of food supporting charity