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Yyyyyy x. yyyyyy

- 103 Longwood Circle Ÿ Xxxxxx, VA xxxxxx ( (xxx-xxx-xxxx *


Office/Business Management ▪ Administration

Qualifications Profile


    Self-assured, dynamic, and results-driven healthcare professional with more than 5 years providing high-performance patient care and healthcare operations management support in specialized and high-volume medical facilities.

-    Strong dedication to process efficiencies in providing cost-effective healthcare operations while ensuring compliance with policies, procedures, and standards for consistent delivery of patient care services.

-    Detail-oriented, analytical and methodical with critical thinking to resolve professional relationship and work issues even under stress.

    Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced high-volume work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence among patients and healthcare professional while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

    Tactical & Operations Planning

    Inventory Management

    Fiscal & Budget Administration

    Technical Service Support

    Policies & Procedures Development & Execution

    Process/Workflow Improvement

    Continuous Quality Improvement

    Relationship Management (Patients/Families, Healthcare Practitioners, & Suppliers)

    Inter-Office Coordination

    Policies & Standards Compliance

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Healthcare Records & Document Management


    Continuous Positive Airway Pressure (CPAP)

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


Xxxxxx Sleep & Neurology Centers Ÿ Suffolk, VA

Office Manager Apr 2016 Present

    Provide tactical direction and administrative support in managing an office, supervising office staff in maintaining efficient and cost-effective office operations, building maintenance, supplies inventory, while maintaining patients account files and interacting with sales, doctors and lab personnel in providing patient care using CPAC devices.

    Administer office payroll while providing HR support in recruiting, selecting, orienting, training and motivating staff relevant on-the-job coaching, counseling, disciplining, and appraising job performance.

    Provide clerical support, controlling inter-office correspondence, reviewing and approving supply requisitions, and assigning/monitoring completion of clerical duties.

    Develop and execute office policies and standards, measuring results against standards and making necessary adjustments, scheduling and assigning employees, and ensuring completed tasks are within expected outcomes.

    Provide management decision support by reviewing and analyzing special reports, summarizing market and industry trends, and recommending appropriate strategies and action plans.


Tycon Medical Norfolk, VA

CPAP Specialist Sep 2013 Apr 2016

    Responsible for setting up patients with CPAP devices, maintaining patient account files, managing re-supply growth, implementing new policies and procedures, and collaborating with sales reps, doctors, and sleep lab representatives to bring in and maintain new business.

    Increased monthly cash inflow s by 20% within 6 months of tenure.


ABC Healthcare Hampton, VA

Patient Care Technician Oct 2010 Sep 2013

    Responsible for maintaining patient account files and providing support to patients with CPAP devices.

    Assisted sales reps in maintaining new accounts, while managing supplies and consumables inventory for healthcare diagnostic equipment and appliances.


Education & Credentials


B.S. Accounting, LIBERTY UNIVERSITY Lynchburg, VA (2016)


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