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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Field Operations Technician with 10+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in overseeing hardware/software system setup, troubleshooting technical issues, leading technical vendors, and assisting with complex projects. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients, co-workers, vendors, and members of management.
Key Competencies
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Field Technical Support Projection Systems Network Administration Strategy Development |
Hardware/Software Support Project Management Complex Problem Solving Team Leadership |
Process Improvement Attention to Detail Staff Management Troubleshooting Systems
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Technical Skills
Hardware/Peripheral Equipment: Monitors, Keyboards, Printers, Disk Drives, RAM, Ethernet Cards, Cat 5 Cabling, Hubs, and Pentium Processing Units
Printer Models: Slip Printer, Eltron 3260 Label Printer, Hewlett-Packard Printers, and Xerox N-32
Software: Microsoft Office Suite, Windows 95/98/NT, Windows NT 4.0 Server, Workstation to Windows 2000 Server, and Active Directories
Professional Experience
National CineMedia, Denver, CO 2004-Present
Field Operations Technician
- Directly manage several technical and operational functions within a fast-paced environment with a concentration on managing both software and hardware systems for over 80 theaters (1,200 auditoriums)
- Analyze and troubleshoot technical issues with hardware, software, and network systems in addition to performing system testing and working closely with internal clients
- Play a lead role in the set-up of technical systems, monitor the functionality of digital projectors and plasma screens, and perform routine maintenance on a regular basis
- Supervise third-party vendors such as Electricians, Cable Runners, and Sound Equipment Support which requires superior communication and interpersonal abilities
Cablynx, Inc., Woburn, MA 2002-2004
Field Service Technician
- Coordinated various technical operations which included analyzing and troubleshooting technical issues related to movie theater operations such as POS systems, ticketing systems, and projectors
- Provided support during large-scale technical projects, set up support systems, and assist end-users with printers, cabling, and basic technical support
Education & Certifications
Networking Information Technology Certificate, TESST College of Technology, Baltimore, MD
CompTia Network+ Certification; CompTIA Security + Certification
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