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Track record of success with Wells Fargo in role of Personal Banker, with comprehensive knowledge of company products, services, client base, target markets, industry trends, and internal practices:
Awarded Star Banker; 3 of 4 past quarters
Awarded Credit Champion; Q3
Dynamic communication, consultation, needs assessment and presentation skills instrumental to generating new business, developing existing customers and optimizing revenue production; talent for identifying and capitalizing on opportunities and delivering customized solutions.
Effectively collaborate with cross-functional departments and team members as well as train staff in strategies for generating referrals to create additional sales opportunities; self-motivated professional equally effective in leadership, independent and teamwork roles.
Over a decade of valuable prior management experience in business operations spanning sales, marketing, promotion, merchandising, and customer service through staffing, teambuilding/leadership, budgeting, and P&L:
Three-Time recipient of Manager of the Year Award
Numerous Manager of the Month Awards
Recognized with all store-level corporate awards at least once over span of 11 years
Excel in strategically prioritizing, organizing and managing projects/workflow to maximize productivity and efficiency of operations; sharp analytical, problem solving and decision making skills.
Personal Banker, Wells Fargo 2014 - Present
Actively support both Glenside and Dresher, PA locations in driving business growth through diverse financial services; includes opening new accounts and selling products/services as well as processing mortgage loan and credit line applications.
Conduct outbound calls to penetrate target markets, consult on customer needs and generate sales; continually provide outstanding service and apply extensive knowledge of needs, products and services toward maximizing revenue production and business growth.
Collaborate with Merchant Services, Payroll, and Financial Advisors to deliver comprehensive, quality services tailored to customer financial needs.
Monitor daily/weekly relationship reports to ensure achievement of individual and Banking Center goals.
Successfully coach Tellers on strategies for identifying referral opportunities vital to selling new and additional products, services and promotions; proficiently use note taking tools for cross-selling opportunities.
Manager, Senior Manager and Leadership Counsel Manager, RadioShack 2003 - 2014
Steered operations of multiple stores including Lansdale, Neshaminy, Willow Grove and Warminster, PA locations; included quarterly meetings with corporate leadership for strategic review and planning.
Recruited, trained, scheduled, directed, and evaluated personnel; included recruiting Store Managers and conducting monthly audits as well as developing and implementing employee incentive programs.
Strategically developed and administered budgets and reviewed/approved operating costs to optimize P&L performance and ensure compliance with corporate financial metrics.
Proficiently analyzed financial reports and reviewed item pricing structures as well as continually reviewed sales data to define opportunities for optimizing product mix/selection and boosting revenue performance.
Evaluated, refined, and implemented marketing and promotional programs to enhance results.
Oversaw sales floor merchandising, displays and product placement and maintenance.
Effectively controlled inventory; ordered special items and processed disposition of dated/damaged goods.
Diligently ensured legal and regulatory compliance of all operations and personnel.
Regularly attended professional training and educational sessions to maintain proficiency.
Consistently delivered exceptional customer service; promptly responded to and resolved escalated issues.
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