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Yyyyyy x. yyyyyy
- 1935 West Lucas Dr. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Building Management/Administration
Qualifications Profile
Self-assured, dynamic, and results-driven management professional with more than 22 years providing high-performance client service, event management, and business operations management in the entertainment, recreation, industrial sound/lighting, and hospitality industries.
- Strong passion for delivering outstanding customer service and process efficiencies in event management, facilities administration, project management, and contract administration.
- Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Proven flexibility with quick learning abilities to reach high productivity levels in fast-paced work environments.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Effective people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Key Expertise
Business Operations Management
Strategic Planning & Execution
Customer Service Management
Sales Management
Event Management
Inventory Management
Fiscal & Budget Management
Project/Program Management
Process/Workflow Improvement
Productivity Improvement
Relationship Management (Clients, Stakeholders, Public, & Suppliers)
Policies & Regulatory Compliance (i.e. OSHA, ADA, etc.)
Administration
Vendor/Contract Management
Staff Supervision & Training
Office & Staff Administration
Inter-Office Coordination
Records & Document Management
Technical
Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Acrobat, & Lotus Notes
Professional Experience
SMG / Ford Park Xxxxxx, XXXXXX
Director of Operations and Event Services 2013 Present
Direct and manage operations for a 5 venue 221 acre facility, supervising 6 full time staff of 50 part time staff.
Identify and adopt technologies and methods maximizing efficient use of resources in operating a premiere sports, entertainment, and convention destination of Southeast Xxxxxx, managing an exhibit hall, pavilion, sports arena, and multi-purpose park that is home of the South Xxxxxx State Fair.
Operations Management
Serve as Event Operations Manager for the McLane Stadium / Baylor University (2014-Present) and as a project team member in its Grand Opening in 2014.
Oversee property administration covering buildings and park grounds, ensuring ADA compliance, administering facilities change-Over/Set-Ups, Public Safety; Security; Parking Departments, and Field Operations.
Administration
Provide clear and timely communication of directives to line and support departments, updating facility rules, regulations, policies and procedures.
Assist the GM in developing the annual operating budgets, implementing energy saving guidelines, .managing equipment inventory, and authorizing the procurement of capital assets and equipment as budgeted.
Ensure compliance with all policies and procedures covering risk management, safety precautions, and emergency/crisis management, ordinances and laws within the SMG proprietary Smart Maintenance Program (Altum).
Develop and execute training programs on Fire/Life Safety, Emergency and OSHA Procedures.
Process Improvements
Investigate, analyze and resolve operational problems, conducting regular staff meetings to discuss procedures, work issues, and policy changes.
Develop and implement preventive maintenance schedules, emergency procedures, safety, and risk mitigation plans in compliance with all corporate policies, performance standards, and governmental regulations.
Contract/Supplier Management
Collaborate with the GM in negotiating contracts with 3rd party service providers, contractors, unions, and suppliers, reviewing contracts for compliance with events and /or government specifications.
Plan and direct vendors/contractors to assure compliance with contracts and safety requirements.
Project Management
Coordinate special projects, such as construction, remodeling or expansion, coordinating with public utility, environmental, and energy agencies in completing projects on time and within budgets.
Yyyyyy x. yyyyyy
- 1935 West Lucas Dr. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Event Operations Manager 2011 2013
Oversaw client services in managing all event activities in the complex, ensuring effective and efficient operations in complying with directives, OSHA processes, policies and procedures, and government regulatory mandates.
Developed and executed training programs for front of house staff in proper emergency and event procedures.
MSC Systems Xxxxxx, XXXXXX
Director of Operations 2005 2011
Provided strategic directions in managing new business development, client management, audio/video/theatrical lighting design, personnel administration, installation project management, product inventory, product ordering, and product cost/pricing updates.
Monitored and maintained new and existing portfolio of commercial clients.
Served as Live production manager, Special events coordinator and Front-of-house engineer.
Scout Bar Xxxxxx, XXXXXX
Venue Manager 2008 2009
Responsible for production QA, local/regional entertainment schedule, private event coordination, venue promotion,& security, project management, negotiating and contracting with touring artists, and advancing all events with artist s production staff.
Provided client account management, customer services, HR support in employee training, managed equipment inventory, commercial settlements, and venue security.
Control Room Studio Nederland, XXXXXX
Owner/Operator 1999 2008
A&S Music Nederland, XXXXXX
Assistant Manager 1994 2005
Education
ART INSTITUTE OF HOUSTON Houston, XXXXXX (1990-1991)
Audio Engineering/Music Business/Management
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