Dynamic Information Technology and Operations Leader with over 10 years of expertise in directly managing employees and driving them to achieve organizational success. Skilled in developing teams and dexxxxxxrtments in order to produce top-tier talent. Liaises with C-level Executives with poise and professionalism; works well both independently and as a cross-functional team member. Acknowledged by colleagues across dexxxxxxrtments as a point-person that can fuel group goals to be done on time and within allotted budget. Adept in developing innovative enterprise architecture strategies and driving enterprise integration. Xxxxxxves the way to bridge together technologies to garner optimal solutions and user experiences. Seeking a Director or Vice President position in the IT or Finance sectors; targeting East Coast-based comxxxxxxnies and will relocate for the right opportunity.

• Recognized as the Most Valuable Player by the RCN executive leadership team
• Notably increased billing accuracy levels while also reducing revenue leakage by $13M annually (RCN)
• Significantly reduced the need for manual processes which allowed for 50% of quality control staff to be re-purposed in other areas(RCN)
• Re-engineered prevailing fraud detection tools and introduced new caxxxxxxbilities that brought about a 18% increase in proactive capture levels (RCN)
• Demonstrates diverse experience across many focal areas including enterprise system management, vendor relations, SDLC, financial reporting, system configuration and fraud detection/prevention
• Aims to automate processes to drive levels of efficacy and bolster levels of team achievement
• Continually strives for customer service excellence and is able to train and mentor others to do the same
• Holds CompTIA A+ Certification and has extensive programming language expertise
• Attended workshops focused on conflict resolution, Six Sigma, time management, TQM, project management and human resources, as well as a Leadership Challenge training
• Technical acumen includes IBM iSeries, IBM AIX, Windows and Unix proficiencies
• Expertise includes: servers, databases, programming, software testing, policy writing, change management, SDLC, PCI compliance, budgeting, financial analysis, forecasting, revenue assurance, project management, quality control and others

RCN Telecom Services, LLC

Director, IT, Billing Systems and Operations (2011 Present)

• Supervise operations for 18 full-time employees; mentor and guide each to maintain BSS/OSS enterprise platforms that actively support billions of transactions with increased accuracy and reliability
• Manage all systems, software development lifecycles, integration layers and dexxxxxxrtmental roadmap development, as well as creation of strategies and budgets
• Foster positive and mutually beneficial vendor relationships to drive smooth customer billing and management operations
• Acquire business requirements and decipher them into technical solutions that follow a software development life cycle methodology
• Handle functional, regression, destructive and user acceptance testing processes
• Deliver forward-looking system caxxxxxxbilities while keeping existing systems intact via the smooth, seamless system integration and custom development processes
• Develop and introduce system policies and controls that fuel compliance with federal, state and local regulations and mandates
• Spearhead a variety of large-scale integration efforts for both internal and external systems
• Also lead enterprise disaster recovery and high-availability solution implementations
• Reduced operational expenditures by 35% while simultaneously increasing caxxxxxxbilities and quality controls
• Crafted an enterprise system architecture strategy that reduced development time, increased accuracy, simplified system integration and ultimately improved upon reporting competences

Senior Manager, Residential & Business Billing (2008 2011)

• Conducted project management functions for large scale cross dexxxxxxrtmental projects
• Managed billing operations staff throughout the completion of statement production efforts, system configuration changes, record mediation processes and other vital functions
• Also directed software and load testing, as well as post-deployment quality assurance
• Led revenue activities; in doing so, swiftly identified revenue leakage instances and led risk management efforts to mitigate as needed
• Implemented controls that eliminated billing errors, heightened levels of customer satisfaction and reduced revenue leakage levels
• Ran the change control board for all system configuration modifications
• Developed effective communication strategies across the organization to eliminate the incidence of uncoordinated changes
• Continually guaranteed compliance with Sarbanes-Oxley and other industry-specific regulatory requirements as needed
• Formed automating testing solutions that reduced overall development cycle times and increased testing accuracy levels

Manager, Revenue Assurance & Fraud, RCN, 2005 2007

Manager, Enrollment Operations, TMG Health, Inc., 2007 2008

Also held various other roles from 2001 2005

Master of Business Administration, The Xxxxxx State University (ongoing)

Bachelor of Science, Information Systems & Technology-Integration with

Business Administration Minor, The Xxxxxx State University

Member, AACA Local Region Chapter