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0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx abc@xyz.com

Public Policy Health Programs & Services Administrative Operations

Budgeting Strategic Planning Community Relations Report Writing

• Bilingual (English and Spanish) with proven expertise in coordinating projects and programs to optimize delivery of quality support to individuals from diverse cultural and economic backgrounds.
• Well-honed expertise in strategy development, budget analysis, community needs forecasting and prioritization, operations leadership, client advocacy, outreach, issue resolution, and program administration.
• Excel at establishing influential and productive community connections; able to partner with healthcare providers and social service agencies to assist individuals in accessing available programs, services, and sources of assistance.
• Skilled at steering projects and programs to eliminate unnecessary expenses and achieve defined organizational performance goals.
• Solid ability to establish cohesive working relationships with all levels of an organization.
• Extensive travel abroad assisting disadvantaged children, youth, adults, homeless, and orphans by providing food, clothing, education, recreation, and basic living essentials.

Office of the Commissioner, Dept. of Health & Human Services, Springfield, MA, 2016 Present

Assistant to the Commissioner

• Spearhead high-level administrative operations inclusive of policy development, strategic direction, cross-department collaboration, budgeting, research, and project coordination.
• Directly support Fiscal department by efficiently preparing weekly settlement reports.

Office of the State Representative, Springfield & Boston, MA, 2015 2016

Legislative Aide

• Steered full-scope district office operations including drafting press releases, tracking budget amendments and legislation, and representing office at meetings and conferences.
• Communicated extensively with constituents regarding concerns and pending legislation.

Gandara Center, Springfield, MA, 2006 2010 & 2014

Community Health Worker Consultant (2014)

• Successfully completed short-term contract as part of NOEL (Navigating, Outreach, Education and Linkages) program focused on driving community health initiatives.
• Orchestrated educational outreach efforts to promote screenings for breast, cervical and colorectal health among Hispanic, African-American, and Vietnamese populations.

Direct Care Staff (2006 2010)

• Directly supported and assisted mental health clients with activities of daily living (ADLs), nutrition, medication, and crisis intervention/emergency services when required.

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Healthcare Financial, Inc., Holyoke, MA, 2014

Patient Enrollment Specialist / Certified Application Counselor

• Advocated for and educated patients and families in medical and health programs offered by Holyoke Medical Center.
• Seamlessly collaborated with hospital emergency room personnel to assess and enroll eligible patients in appropriate Medicaid health insurance program.

Shriners Hospital for Children, Springfield, MA, 2007 2008

Intern, Department of Family Services

• Conducted culturally appropriate psychosocial assessments to determine needs and formulated transition plans.
• Maximized positive outcomes for families by researching and establishing linkages with suitable social services.
• Co-facilitated women s support group with an emphasis on helping members to understand and access available community resources.

Bureau of Indian Affairs, Washington, DC, 2007

Intern, Office of the Deputy Bureau Director Indian Services

• Systematically investigated cases involving aboriginal title filed before the Indian Claims Commission, U.S. Court of Claims, or U.S. Courts of Federal Claims.
• Critically reviewed decisions issued by Indian Claims Commission or Courts to determine aboriginal title, and documented applicants eligibility to share in judgment fund distribution.

Additional Experience:

Intern, Juvenile Division and Criminal Public Defender,

Montgomery County Office of Public Defenders, Rockville, MD, 2007

Intern, Hampden County District Attorney, Springfield, MA, 2006

Regent University, Virginia Beach, VA, 2013

MA, Public Administration & Missiology

MA, Government; Certificate in Law & Public Policy

MA, Divinity

Westfield State University, Westfield, MA, 2008

BS, Social Work

Leadership Essentials Certificate Program (in progress)

Cornell University

Certified Health Claims Specialist

Branford Hall Career Institute, 2003