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Yyyyyy x. yyyyyy
- 4000 Melody Pond Way Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
HR/Marketing/Business Operations Manager (Healthcare)
Qualifications Profile
Highly self-motivated and results-driven management professional with more than years providing high-performance customer service and technical support mostly in the healthcare industry.
Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.
Key Expertise
Marketing & Sales
Marketing & Sales (Trad. & Online)
Business Development
Retail Sales Management
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Event Management
Portfolio Management
Service Quality Management
Business Management
Strategic Planning & Execution
Resource Management
Audit & Internal Controls
Fiscal & Budget Management
Process/Workflow Improvement
Continuous Quality Improvement
Policies & Regulatory Compliance (i.e. OSHA, Environmental Law, US-FDA, Medicare/Medicaid, HIPAA, etc.)
Healthcare Management
Medical Billing & Coding
Case Management
Medical/Lab Equipment Sales/Leasing
Healthcare Service Administration
Diagnostic Administration
Case Management
Consultative Healthcare
Intervention Planning
Health Insurance Administration
Substance Abuse Rehabilitation
Administration
Strategic Human Capital Planning & Execution
Personnel Administration
Payroll & Benefits Administration
Manpower Sourcing & Recruitment
Talent Retention & Management
Performance Appraisal
Career Development
Staff Supervision & Training
Records & Document Management
Technical
Corp Apps: Quickbooks, HRMS
Productivity Tools: MS Office (Word, Excel, Outlook)
Internet/Intranet: SharePoint Collaborative Computing Apps
Professional Experience
Alcon Laboratories Ÿ Ft. Worth, XXXXXX
Quality Analyst May 2015 Present
Manage media and chemical preparation supporting R&D and QC Microbiology Lab operations.
Operate diagnostic instruments and appliances, and maintain/calibrate laboratory equipment/machinery.
Conduct QA testing, validating experimental data and result analysis for relevant recommendations.
Managed chemical/raw material inventory and new product ordering/acquisitions.
Tenet Healthcare Corp.Ÿ Dallas, XXXXXX
HR Specialist (Contract) Jan Mar 2015
Conducted HR management support in recruitment, background checks, on-boarding orientations, and developed new rewards and benefits programs that motivate employees.
Handled personnel administration and executed HR policies and performance metrics.
Saint Joseph Hospice Ÿ Irving XXXXXX
Business Operations Manager May 2013 Aug 2014
Resolved administrative issues, analyzing business performance data, and identifying solutions as needed.
Implemented simplified and more efficient processes that enabled handling of increased patient volume to 800%.
Implemented plans for resource allocation/utilization, cost reductions, and medical inventory process improvements
Developed quantitative revenue forecasts used to develop reliable budgets.
Enhanced reporting procedures, improved operating practices, control forms, and record keeping systems.
Managed HR functions covering recruitment, screening/interviewing, and training of new hires/volunteers/interns.
Ensured compliance with policies and relevant healthcare regulations, and oversaw internal and external audits/inspections.
Yyyyyy x. yyyyyy
- 4000 Melody Pond Way Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Victory Five Healthcare Ÿ Irving XXXXXX
Administrative Intern Jan May 2013
Assisted with business planning and healthcare financial management such as medical billing/insurance.
Provided administrative support such as scheduling phone interviews and creating interview packets for hiring managers.
Family Practice Clinic Ÿ Ft. Worth XXXXXX
Medical Scribe Feb Apr 2013
Assisted physicians with proper documentation and facilitated office procedures and work flow that helped enhance clinical services to patients. .
Documented patient history, physical test results, prescription instruction, and related administrative paperwork.
Princeton Review Ÿ Xxxxxx XXXXXX
Sales and Marketing Representative Sep 2010 Aug 2012
Developed marketing and sales programs and campaigns to promote enrollment in preparatory classes and services.
Performed market and sales planning, market research, advertising, public relations, event management, product development, and distribution/channel marketing.
Coordinated the execution of PR campaigns, social media presence, community events, and activities of the Science Constituency Council.
Education & Credentials
M.A. in Healthcare Management, DALLAS BAPTIST UNIVERSITY (2015)
B.S. in Biology, UNIVERSITY OF TEXAS AT XXXXXX (2012)
Associates in Liberal Arts, TARRANT COUNTY COMMUNITY COLLEGE (2009)
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