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Yyyyyy x. yyyyyy

- 4000 Melody Pond Way Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


HR/Marketing/Business Operations Manager (Healthcare)


Qualifications Profile


    Highly self-motivated and results-driven management professional with more than years providing high-performance customer service and technical support mostly in the healthcare industry.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

Marketing & Sales

    Marketing & Sales (Trad. & Online)

    Business Development

    Retail Sales Management

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Event Management

    Portfolio Management

    Service Quality Management

Business Management

    Strategic Planning & Execution

    Resource Management

    Audit & Internal Controls

    Fiscal & Budget Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Policies & Regulatory Compliance (i.e. OSHA, Environmental Law, US-FDA, Medicare/Medicaid, HIPAA, etc.)

Healthcare Management

    Medical Billing & Coding

    Case Management

    Medical/Lab Equipment Sales/Leasing

    Healthcare Service Administration

    Diagnostic Administration

    Case Management

    Consultative Healthcare

    Intervention Planning

    Health Insurance Administration

    Substance Abuse Rehabilitation


    Strategic Human Capital Planning & Execution

    Personnel Administration

    Payroll & Benefits Administration

    Manpower Sourcing & Recruitment

    Talent Retention & Management

    Performance Appraisal

    Career Development

    Staff Supervision & Training

    Records & Document Management


    Corp Apps: Quickbooks, HRMS

    Productivity Tools: MS Office (Word, Excel, Outlook)

    Internet/Intranet: SharePoint Collaborative Computing Apps


Professional Experience


Alcon Laboratories Ÿ Ft. Worth, XXXXXX

Quality Analyst May 2015 Present

    Manage media and chemical preparation supporting R&D and QC Microbiology Lab operations.

    Operate diagnostic instruments and appliances, and maintain/calibrate laboratory equipment/machinery.

    Conduct QA testing, validating experimental data and result analysis for relevant recommendations.

    Managed chemical/raw material inventory and new product ordering/acquisitions.


Tenet Healthcare Corp.Ÿ Dallas, XXXXXX

HR Specialist (Contract) Jan Mar 2015

    Conducted HR management support in recruitment, background checks, on-boarding orientations, and developed new rewards and benefits programs that motivate employees.

    Handled personnel administration and executed HR policies and performance metrics.


Saint Joseph Hospice Ÿ Irving XXXXXX

Business Operations Manager May 2013 Aug 2014

    Resolved administrative issues, analyzing business performance data, and identifying solutions as needed.

    Implemented simplified and more efficient processes that enabled handling of increased patient volume to 800%.

    Implemented plans for resource allocation/utilization, cost reductions, and medical inventory process improvements

    Developed quantitative revenue forecasts used to develop reliable budgets.

    Enhanced reporting procedures, improved operating practices, control forms, and record keeping systems.

    Managed HR functions covering recruitment, screening/interviewing, and training of new hires/volunteers/interns.

    Ensured compliance with policies and relevant healthcare regulations, and oversaw internal and external audits/inspections.





Yyyyyy x. yyyyyy

- 4000 Melody Pond Way Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Victory Five Healthcare Ÿ Irving XXXXXX

Administrative Intern Jan May 2013

    Assisted with business planning and healthcare financial management such as medical billing/insurance.

    Provided administrative support such as scheduling phone interviews and creating interview packets for hiring managers.


Family Practice Clinic Ÿ Ft. Worth XXXXXX

Medical Scribe Feb Apr 2013

    Assisted physicians with proper documentation and facilitated office procedures and work flow that helped enhance clinical services to patients. .

    Documented patient history, physical test results, prescription instruction, and related administrative paperwork.


Princeton Review Ÿ Xxxxxx XXXXXX

Sales and Marketing Representative Sep 2010 Aug 2012

    Developed marketing and sales programs and campaigns to promote enrollment in preparatory classes and services.

    Performed market and sales planning, market research, advertising, public relations, event management, product development, and distribution/channel marketing.

    Coordinated the execution of PR campaigns, social media presence, community events, and activities of the Science Constituency Council.


Education & Credentials


    M.A. in Healthcare Management, DALLAS BAPTIST UNIVERSITY (2015)

    B.S. in Biology, UNIVERSITY OF TEXAS AT XXXXXX (2012)

    Associates in Liberal Arts, TARRANT COUNTY COMMUNITY COLLEGE (2009)


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