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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced Strategic Leader with 20+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with key clients.


Key Competencies


         Administrative Support

         Policy Development

         Cost Reduction Strategies

         Strategy Development



         Business Development

         Website Management

         Team Leadership


         Process Improvement

         Attention to Detail

         Staff Management

         Project Management


Professional Experience

Eads & Associates, Inc. 2013-Present

Office Manager

  • Directly manage several daily administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency
  • Support 2 Certified Professional Accountants, an Enrolled Agent, and 3 Preparers which requires managing complex schedules, answering a multi-line phone system, reviewing confidential paperwork, and maintain monthly billing and collections activities
  • Utilize superior time management abilities in order to review regulatory notices and ensure a response is provided in a timely manner, track electronic filing on behalf of clients, and coordinate travel logistics
  • Design and implement technology related best practices, maintain the organization s website, and successfully manage IT related operations
  • Completed self-taught training in CCH tax software and other internal systems, increased efficiency levels through the implementation of best practices, and drafted client communications
  • Played a lead role in reducing outstanding receivables through the development of improved collection processes in addition to managing inventory/supplies which has saved thousands of dollars


Tammy s Kitchen, Fort Collins, CO 2005-2012

Office Manager/Project Coordinator

  • Coordinated several day-to-day operations within the organization which included developing marketing content, supervising staff members, and handling financial functions
  • Utilized superior technical acumen in order to manage website updates in addition to playing a lead role in updating the organization s social media accounts
  • Successfully coordinated over 1,000 large-scale events which required developing budgets and managing complex project timelines


American/Countrywide Shingle, Denver, CO 2009-2012

Administrative Assistant

  • Facilitated administrative operations which included overseeing financial operations such as recording transactions, processing payroll, and managing both accounts payable and receivable
  • Processed homeowner s insurance claims in a timely manner which ensured prompt payment, designed standard operations procedures, and negotiated client contracts
  • Played an integral role in the management of complex CRM databases along with leading the coordination of over 2,500 complex projects

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

PVHS/Rocky Mountain Cardiothoracic Surgery, Fort Collins, CO 2002-2007

Administrative Assistant

  • Facilitated daily office operations such as handling a multi-line phone system, providing assistance to patients via phone or in-person, and dictating Physician office notes
  • Successfully scheduled patient testing and surgical procedures, maintained composure during crisis situations, and negotiated/approved insurance contracts
  • Performed in-depth reviews of insurance approval authorizations, handled the conversion of a manual calendar system to a computerized database for over 20 members of management, and maintained a keen knowledge of internal billing software


HSH&H, LLC; SOG, LLC; LCDC; FRCC;, Fort Collins, CO 1985-2000

Legal Assistant/Probate Registrar/Instructor

  • Directed various administrative operations which included filing court documents, maintaining a keen knowledge of probate laws, and reviewing/editing legal documents
  • Coordinated both domestic and international travel arrangements for expert witnesses, performed case research, and oversaw internal filing systems
  • Taught Legal Terminology and Legal Research at Front Range Community College




Vocational Teaching Certification, Colorado State University, Fort Collins, CO

General College Coursework, Front Range Community College, Fort Collins, CO


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