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Experienced Strategic Leader with 20+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with key clients.

• Directly manage several daily administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency
• Support 2 Certified Professional Accountants, an Enrolled Agent, and 3 Preparers which requires managing complex schedules, answering a multi-line phone system, reviewing confidential paperwork, and maintain monthly billing and collections activities
• Utilize superior time management abilities in order to review regulatory notices and ensure a response is provided in a timely manner, track electronic filing on behalf of clients, and coordinate travel logistics
• Design and implement technology related best practices, maintain the organization s website, and successfully manage IT related operations
• Completed self-taught training in CCH tax software and other internal systems, increased efficiency levels through the implementation of best practices, and drafted client communications
• Played a lead role in reducing outstanding receivables through the development of improved collection processes in addition to managing inventory/supplies which has saved thousands of dollars

• Coordinated several day-to-day operations within the organization which included developing marketing content, supervising staff members, and handling financial functions
• Utilized superior technical acumen in order to manage website updates in addition to playing a lead role in updating the organization s social media accounts
• Successfully coordinated over 1,000 large-scale events which required developing budgets and managing complex project timelines

• Facilitated administrative operations which included overseeing financial operations such as recording transactions, processing payroll, and managing both accounts payable and receivable
• Processed homeowner s insurance claims in a timely manner which ensured prompt payment, designed standard operations procedures, and negotiated client contracts
• Played an integral role in the management of complex CRM databases along with leading the coordination of over 2,500 complex projects

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• Facilitated daily office operations such as handling a multi-line phone system, providing assistance to patients via phone or in-person, and dictating Physician office notes
• Successfully scheduled patient testing and surgical procedures, maintained composure during crisis situations, and negotiated/approved insurance contracts
• Performed in-depth reviews of insurance approval authorizations, handled the conversion of a manual calendar system to a computerized database for over 20 members of management, and maintained a keen knowledge of internal billing software

• Directed various administrative operations which included filing court documents, maintaining a keen knowledge of probate laws, and reviewing/editing legal documents
• Coordinated both domestic and international travel arrangements for expert witnesses, performed case research, and oversaw internal filing systems
• Taught Legal Terminology and Legal Research at Front Range Community College