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Yyyyyy x. yyyyyy

1502 Doolittle Ave. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Profile of Qualifications

Individual & Group Counseling | Office Administration | Community Liaison | Rehabilitation Planning

Client Relations | Staff Management | Training & Development |Documentation | Reporting | Service Delivery

Sales & Marketing | Cross-Functional Team Leadership | Interpersonal Communication | Needs Assessment

Strategic Planning | Organization | Time Management | Creative Problem Solving | Attention to Detail

Coaching & Mentoring | Resource Allocation |Business Acumen | Portfolio Achievement | MS Office


Results-motivated, driven and ethical Human Service Professional with over 16 years' extensive experience, paired with a proven sense of initiative in the areas of customer service and career development. Adept in coordinating daily operations using sound leadership and supervisory acumen. Self-directed sales expert with pride in upholding the highest ethical standards at all times. Encourage loyalty, teamwork, workplace diversity, quality control and organizational compliance. Client-focused passionate and persistent with a desire for achieving customer satisfaction and lending to organization growth. Collaborative leader with proven skill in exceeding corporate growth. Excel under pressure in fast-paced settings. In search of a human service role with an emphasis on career development.


Professional Synopsis

DYNAMIC WORKFORCE SOLUTIONS | Rescare Talent Develop Specialist 2016 2017

  Helped job seekers and employers fill vacancies with those that possess necessary skills for a given opening

  Intake and process all Work in Texas (WIT) applications to ensure completeness and quality content; also delivered technical assistance in using WIT to help users obtain optimum results

  Referred and developed applicants to gear them up for suitable employment opportunities

  Work intensively with applicants to devise quality WIT job applications; secured and recorded data that rexxxxxxected applicant qualifications based on experience, training, skills and factors relevant to selection

  Effectively assigned proper occupational codes with exactness and attention to detail


W.I.O.A Career Specialists 2013 2016

  Executed all-inclusive case management services and strategies for clients, including job training, transport location and engagement with tutoring services

  Offered support as it related to housing, healthcare and other crucial needs in order to assist clients in achieving goals related to self-sufficiency



  Delivered employment counseling and/or case management service to applicants with unique placement and/or job adjustment challenges during periods of high unemployment and stressed economic conditions.

  Interviewed clients using tools to assess education, experience, core competencies and additional relevant factors used to fully explore clients career development opportunities and training needs

  Disseminated labor market content and items regarding Workforce Development Services, Temporary Assistance to Needy Families (TANF) and the Food Stamp Employment and Training (SNAP) programs

  Also tended to the Workforce Investments Act (WIA), Child Care Development and Trade Adjustment Assistance (TAA), Unemployment Insurance and additional supportive services


ADVANCE AMERICA | Office Manager 2012 2013

  Collaborated with employers in establishing WIT accounts; deliver technical aid to achieve positive results

  Interviewed employers to secure job posting requirements, as well as hiring statuses

  Matched applicant qualifications to requirements featured in employers vacancy postings

  Upheld positive contact with employers, as well as updated job posting and tax information in the WIT posting area when needed

  Worked during hiring events e.g. job fairs in the Center, at employers local business or at a chosen location

Yyyyyy x. yyyyyy



ADVANCE AMERICA | Office Manager Continued

  Led administrative functions including budgeting, payroll, and ensuring alignment with company standards

  Facilitated training onsite to ensure staff adherence to relevant policies and best practices

  Directed marketing strategy and analysis efforts to increase Center growth

  Served new and existing accounts by suggesting products and services based on needs assessments


CAPITAL AREA COMMUNITY ACTION AGENCY (CACAA) | Case Manager/Office Manager 2010 2012

  Offered case management and referral service to clients of a nonprofit organization that worked to provide clients with the ability to be self-sufficient in their respective residences

  Contacted employers to foster positive working relationships and confirm satisfactory worker placements

  Delivered superb customer service at all times to increase referrals, as well as ensure customer satisfaction

  Referred to and stimulated the use of the local center s facilities

  Discussed methods used to improve services and more positively align with labor market needs


STATE OF XXXXXX | Abuse Hotline Counselor 2004 2010

  Provided counseling and referrals for children and adults who were victims of abuse, neglect or exploitation

  Called on strong people skills to ensure delivery of seamless, comprehensive support at all times


Earlier Roles


Family Service Counselor, State of Xxxxxx, 2003 2004

Lead Intervention Specialist, Community Intervention and Research Center, 2001 2003

Counselor I, DISC Village/Greenville Hills Academy, 2000 2001

Customer Service Supervisor/Accounts Manager, Books-A-Million, 1996 1998

Human Services and Fiscal Assistant, Republic Bank, 1994 1995


Education & Credentials


Master s Degree, Mental Health Counseling, Walden University (ongoing)

MsH. D, Metaphysical Humanistic Science, Institute of Metaphysical Science, 2017

Bachelor of Science, Philosophy and Religion/Psychology, Xxxxxx A&M University

Certification, Sales Professional, National Sales Association (ongoing)

Certification, Holistic Life Coach

Also working on becoming a Certified Manager via the Institute of Certified Professional Managers


Honors & Accolades


Winner, State Contest in Making Money with Stocks and Bonds


Professional Memberships & Involvement


Member, National Career Development Association

Member, Chi Sigma Iota Honor Society (Held Leadership positions: Chapter Officer and Committee Chairperson)

Volunteer, Living Stone International





Yyyyyy x. yyyyyy

1502 Doolittle Ave. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |



March 19, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to any management role years of demonstrated customer service delivery, leadership and sales acumen. I am skilled in working under pressure to surpass both employer and client expectations alike.


  As a professional, I am highly comfortable in achieving company goals both as a cross-collaborative team member and an individual contributor. I find that I interact well with independent and group stakeholders at all levels by carefully leveraging my strong interpersonal skills.


  I possess an example-based leadership style that is evidenced by the way I work with my clients and colleagues. I guide and mentor each to work towards achievement of their respective goals. I am an expert in needs assessment and tailor my leadership style to fit the needs of each person I work one-on-one with.


  Outside of my career background, I have engaged in various professional development certifications and trainings. I also hold a MsH.D, a B.S. in Philosophy and Religion/Psychology and am currently enrolled in a Master s Degree program with a Mental Health Counseling focus.


  I also serve as a member of various groups, including involvement with the National Career Development Association, serving as an alum for the Chi Sigma Iota Honor Society and volunteering with Living Stone International.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume








Yyyyyy x. yyyyyy

1502 Doolittle Ave. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |



March 19, 2018



Contact Name

Company Name


City/State/Zip Code



Dear _____________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.


Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.



Yyyyyy x. yyyyyy


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