- 728 Lake Ridge Dr.Ÿ Woodbury, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

IT Business Management / Consultancy

Qualifications Profile

    Highly self-motivated and results-driven IT management professional with more than 16 years providing high-performance customer service, IT project management, and technical consultancy in the financial service and technology sectors.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.

Key Expertise

Technical Sales Support

    Marketing & Sales (Trad. & Online)

    Business Development

    B2B/B2C Technical Sales Management

    Customer Service Management

    Product Lifecycle Management (PLM)

    Relationship Management (Customers, Suppliers & the Public)

Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Disaster Recovery Administration

    Project Progress Documentation

    Project Budget Management

    Systems Development & Prototyping

    Systems Install & Divestment, Configuration, Conversion, Upgrading, Migration & Integration

    Coding Quality Management

    Stress & User Acceptance Testing

    Rollout & Post-Project Support

    Post-Project Performance Review

Business Management Support

    Strategic Planning & Execution

    Service Support Administration

    Process/Workflow Improvement

    Continuous Quality Improvement

    Contract Management

    Negotiations & Diplomacy

    Staff Supervision & Training

    Records & Document Management

Technical

    Agile /Scrum Methodologies, VersionOne, PTC Integrity

    PERT/CPM Charting

    Programming & Development: Java Web Services, XML Encryption, Apache Axis 1.1/SOAP (Simple Object Access Protocol), Jenkins, ClearCase, Gerrit, & Ultimus

    DBMS: Oracle & SQL Server

    Data Modeling: Windchill Data Model, Services & Upgrade Manager

    OS: MS Windows (all current versions), & Linux

    Virtualization: Docker, VMWare

    Directory Servers & LDAP protocol.

    Server Admin: Jboss/WildFly, Apache web servers using Tomcat & Undertow servlet engines, JDBC, RMI. & Eclipse IDE

    Productivity Tools: MS Office, MS Project, Visio

    Internet: Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

    Serve as Agile Scrum Coach for the Windchill core application team engaged in chartering Sprint goals, capacity planning and facilitating Sprint planning, and retrospective meetings with concerned stakeholders.

    Collaborate with product owner to prioritize backlog remediation.

    UsedJboss/WildFly.to develop Servigistics InService software architecture.

    Lead and supervise developers and domain experts in designing and implementing key system features to revamp legacy systems making them more user-friendly and more configurable, enabling clients to seamlessly upgrade and adopt to newer Windchill releases.

    Debug and resolve several critical issues Windchill product maintenance, contributing immensely in the maintenance of legacy code by refactoring and writing unit test for better maintainability.

    Contribute strong leadership and subject matter expertise in providing quality technical guidance to team members as well as collaborating in knowledge transfer projects.

    Formulate database stored procedures and triggers, and convert existing data to adhere to a newer data model.

    Harness performance engineering techniques to analyze code for scalability, better design and coding patterns even under stress with tens of thousands of simultaneous users.

    Serve as Team Lead and domain expert of upgrade team to supporting several enhancements to the upgrade manager.

- 728 Lake Ridge Dr.Ÿ Woodbury, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Use proven techniques to automate upgrade testing process within one year, supporting 24x7 upgrade projects and resolving critical go-live issues.

    Led efforts in developing the System Upgrade Engine (SUE) comprising the next generation of upgrade tooling for both PLM and SLM customers ensuring near-zero downtime by performing majority of upgrades in the live production system.

    Serve as Lead of a rapid response team tasked to implement a fully automated A|B switch approach to disaster recovery failover, enabling high systems amiability for a premium client.

    Assisted Global Service consultants in deployment of PLM and SLM products on customer systems.

    Developed and implemented a customer management application that provided online services, and a document imaging/management system to community banks in the USA.

    Provided interface enhancements to mask customer datasets complying with system security requirements for internal deployment and testing.

    Re-hosted multiple customer datasets in-house for development and testing efforts.

    Harnessed more efficient systems architecture and developed online applications using Java web services, Apache Axis 1.1 as the web services engine, XML encryption for sensitive data, and Quartz scheduler for performing scheduled imports.

    Used Java Threading for running scheduled threads to import XML document containing customer information remotely, SOAP attachments to transmit images and large XML files, and Apache Axis to implement functionalities common to all web services.

    Developed and implemented a workflow and lifecycle management solution using Ultimus.

Education & Credentials

    M.S. in Computer Science

UNIVERSITY OF MISSOURI Ÿ Kansas City, MO (2003)

    Bachelor of Engineering - Computer Science

MANIPAL INSTITUTE OF TECHNOLOGY Ÿ Karnataka, India (2000)