Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex marketing/brand management operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior client service. Offer solid leadership abilities with experience in performing detailed market research, working within cross-functional teams, and streamlining current operational processes.

Operations Management Market Research Vendor/Account Management Attention to Detail

Microsoft Office Suite Market Risks/Opportunities Marketing Strategy Design

Account Management Feasibility Analysis Revenue Management Contract Negotiation

Master of Business Administration, Case Western Reserve University, May 2018

Post-Baccalaureate Biology Coursework, University of Toledo

Bachelor of Science, Business Administration, The Ohio State University

  Directed day to day analytical operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Perform market and industry value chain structure analysis for key segments, complete sales analysis using MS Excel, and identified potential organizational partnerships

  Provided both primary and secondary market research for the organization which was centered on identifying new business opportunities within the healthcare industry

  Performed feasibility analysis in order to identify the viability of new markets, made strategic recommendations to executive staff members, and assisted with special projects

  Managed administrative logistics within a retail banking environment which included assisting both new and existing customers

  Provided coaching to new staff members, generated over $1MM in new branch balances, and consistently exceeded monthly sales goals by at least 12% per month

  Awarded Top Personal Banker within the branch

  Played a lead role in managing key client accounts which included monitoring over 100 railroad shipments from pickup to delivery

  Worked with members of the IT department in the development of a shortcut within the AS/400 system which resulted in a decrease in entry time by 10 seconds per order

  Awarded highest customer satisfaction scores within the department

  Led logistics operations within the organization which included negotiating account contracts, providing service/product recommendations to prospective clients, and diffusing escalated customer service situations

  Exceeded company sales goals by an average of 10% monthly which accounted for over $100K in revenue monthly