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Experienced administrative and managerial professional with several years of experience within the hospitality industry along with a keen ability to lead others and increase operational efficiency/productivity. Experienced in supervising cross-functional teams, implementing long-term strategic policies, and overseeing all front desk/guest services operations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing high-level projects and fostering positive relationships with co-workers, guests, and members of management

  Directly managed a variety of logistical and operations functions within a fast-paced service-oriented environment with a focus on increasing customer satisfaction and productivity levels

  Supervised over 20 front of house staff members which required overseeing scheduling, providing individualized coaching, and diffusing difficult employee relations issues

  Utilized superior administrative acumen in order to manage vendor relationships, monitor inventory levels, and create invoices for food, liquor, and wine

  Successfully managed several project management logistics related to a large grant awarded by the United Way-Make a Big Difference initiative

  Fostered positive relationships with executive management and board members, developed a comprehensive business model, and recruited a large cross-functional teams comprised of industry experts

  Played a lead role in the creation of a 15 minute DVD which documented the entire project from start to finish

  Utilized a keen knowledge of the hospitality industry in order to successfully manage daily operations with a concentration on increasing efficiency and maintaining high customer satisfaction levels

  Oversaw guest check in/out, monitored guest needs and facilitated the completion of special requests, and provided guests with information about local attractions and hotel amenities

  Acted as a point of contact to guests which included addressing any issues and/or needs, maintained guest files, and ensured all billing information was up to date

  Recognized by management as an Outstanding Employee with A Level Performance Evaluations

Additional Professional Experience Includes: Partner/Operations Manager, The Coffee Room Caf /Bonnie s Exceptional Ice Cream (1996-2009)