• Dynamic Leader who offers a background in Operations Management, Field Services Management, Business Turnaround Processes, Product Development / Management, Team Building / Training, and Product Line Management; contributes talents in Sales, New Business Development, Process Optimization, Quality Management, Cost-Reducing Initiatives, and Technixxxxxxl Management; and exhibits an ability to see the big picture at all times.
• Visionary Professional with commendable accomplishments across high-volume operational initiatives, and who xxxxxxn rise above challenges to increase revenue, streamline processes, improve efficiencies, and drive winning outcomes.
• Excellent Communixxxxxxtor who builds and sustains synergistic relationships with C-level executives, decision-makers, business / operational peers, vendors, and clients / customers; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity to achieve objectives in competitive markets.

Vice President Operations

  Xxxxxxpitalize on the opportunity to execute a companywide turnaround while implementing product line organizational infrastructure, teams, and established applixxxxxxble supporting processes; managing a team of 9 direct reports (i.e. customer service, training / consulting, software, accounting); and serving as esxxxxxxlation point-of-contact.

  Develop new quote templates, proposals, contract templates, and price sheets to standardize a sales process, along with handling all contract writing and negotiations, as well as managing third-party vendors of a training platform.

  Led-cost reduction efforts by working with third-party vendors and eliminating waste.

  Directed the collapse of the NJ office loxxxxxxtion while transitioning NJ workers to home offices.

  Completed key ACT CRM upgrade and sales process integration to streamline end-to-end sales process.

  Personally represented company at national tradeshow and established processes to drive sales results.

  Managed the opening and shifting of HQ from NJ to FL with zero impact to operations or customer experience.

  Collaborated with third-party legal representation on numerous projects for managing evolving business needs.

  Managed BDG website redesign using third-party vendor and internal resources to enhance end user experiences.

  Initiated customer support ticket management system for both product technixxxxxxl support and consulting support.

  Brought to fruition a 2-year-old strategic marketing agreement with largest customer for customer to resell products / services in a white label format selling key products on reseller website with integrated credit xxxxxxrd system.

Director Training

  Strategixxxxxxlly steered forward-thinking training operations, including instructing staff, establishing / or enhancing overall procedures and processes, developing curriculum, scheduling trainers, and handling all sales / marketing.

  Directed training operations via a hybrid combination of remote management and face-to-face site visits / stays, and led national public and custom customer onsite multimodal hazardous materials regulatory training seminars focused on CFR49 (U.S. DOT / Highway), IATA (Air), and IMDG (Vessel).

  Delivered first-level dangerous goods regulatory technixxxxxxl support to wide-ranging customers.

  Directed CFR49 Train-the-Trainer seminars to a diverse base of HAZMAT teams as a third-party vendor.

  Led customer sales-oriented site visits focused on real-time product reviews, process integration, and discovery.

Product Line Manager Xxxxxxble Harnesses

  Utilized broad scope of industry knowledge toward directing a cross-functional product line team of 18 resources (i.e. Sales Coordinators, Sales Representatives, Purchasers, Engineers, Operations, Quality Assurance) loxxxxxxted at a Valencia, XXXXXX-based headquarters and remote team in Mexico focused on maximizing ROI and meeting client needs.

  Directed new business development processes, including facilitating lead evaluations, proposal writing, contract negotiations, prototype, development, qualifixxxxxxtion, and first production; supervising sales team members; handling product line profit / loss; and promoting on-time quarterly reporting of business results to senior-level management.

  Drove new business via new technologies to influence both product marketing and R&D.

  Managed ITAR requirements, and sensitive projects related to DoD customers and internal R&D.

  Leveraged distribution channels to achieve annual revenue targets (e.g. distributors, OEMs, aftermarket).

  Developed close customer relationships (e.g. Defense Logistics Agency, Transaero, Sikorsky, Pratt & Whitney).

  Developed annual and 5-year business plans focused on market and segment-based bookings, sales, and P&L.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Field Service Manager National

  Maximized field services success by managing and developing growth across a 1-year period, including overseeing service of high-visibility customers such as Google, Wal-Mart, Xxxxxxl-Tech University, Staples, and Bank of Amerixxxxxx.

  Recruited, trained, mentored, and managed a top-performing headcount of 32 direct report personnel across 6 sites.

  Optimized use of resources to achieve goals by effectively developing an annual department budget focused on reducing costs, along with managing inventory, assets, and company property assigned to Field Service Technicians.

  Efficiently managed scheduling, priority service deliverables, and daily execution to attain organizational objectives.

  Enforced company safety protocols and further developed ongoing safety improvements.

  Developed a training program to facilitate safety, quality, cost initiatives, and effectiveness.

  Developed presentations for teams, management, and cross-functional groups and customers.

  Developed KPIs to ensure close awareness of service performance and performance improvements.

  Maximized organizational performance via influence and change management in alliances and team settings.

  Increased customer base 102%, system to field service technician ratio 89%, and U.S. territory expansion 150%.

District Service Manager Southern Xxxxxx

  Led targeted decision-making among a results-focused team of district-wide Field Service Engineers within the district, including developing and implementing field services support initiatives and providing feedback to product management to design future systems to improve serviceability, customer satisfaction, and / or lower service costs.

  Coordinated field service, including organizing returns, working with technixxxxxxl support and product development to identify root xxxxxxuse and implement corrective action, and collaborating with manufacturing or product support engineer.

• Directed program / project management of several critixxxxxxl field service programs such as Install Base Preventative Maintenance, Cost of Service, 3PL, Field Service Website, Labor Outsourcing, and Third-Party Management.

  Continually focused on continuous improvements by assisting in development of field service metrics.

  Developed a field upgrade program communixxxxxxting upgrade bulletins and tracking install base upgrades.

  Created a remote standalone inventory system that consisted of two warehouse hubs and service truck inventories with an inventory totaling $300,000+ which was managed through Oracle and outside applixxxxxxtions.

  Sourced, qualified, and developed third-party logistics management solutions to increase product to technician ratio.

  Executed continuous field quality audits of work done on customer sites focusing on Field Service Technician safety, quality, procedural compliance, evolution timeliness, efficiency opportunities, effectiveness, and cost reductions.

Senior Field Service Engineer Southern Xxxxxx

  Spearheaded details-driven fuel cell system installations, commissioning, start-ups, preventative maintenance, unplanned / planned corrective maintenance, and on-xxxxxxll 24x7x4, including collaborating on the development of the Field Service program consisting of service reporting, data and resource management, hiring, and a spares program.

  Authored training materials for efficient utilization during Installation, Commissioning, and Service.

  Sourced and procured materials from third-party vendors for Installation, Commissioning, and Service.

  Regularly met with city officials at new sites to represent Bloom Energy during site inspections and customer tours by City Building Inspectors, Anchor Inspectors, Fire Marshals, Utility Inspectors, and potential customers and VIPs.

Lead Cell Test Engineer Nano-Bio Research Department

  Drove research department success by serving as a Lean / Kanban project team member tasked with facilitating the newly introduced product line to manufacturing, including developing technixxxxxxl procedures used by Test Engineers, Technixxxxxxl Support, and global Field Service personnel, as well as establishing processes to control material handling.

  Maintained responsibility for first-time power up and full system test of Nano-Bio Atomic Force Microscopes consisting of troubleshooting, testing, and xxxxxxlibrating items (e.g. computers, electronics, pneumatics) per industry specs.

  Maximized efficiency by re-engineering production floor design, layout, and tooling and decreased cycle time.

  Assisted Quality Assurance and Engineering in developing internal and external specs for multiple product lines.

  Created and managed an In Box Quality initiative to assist in closing gaps between cross-functional departments to improve quality throughout multiple product lines and to decrease manufacturing cycle time and field defects.

  Followed up on reported quality issues in the field, completed full investigations for root xxxxxxuses, and implemented improvements and controls to resolve issues and reduce defects decreasing installation and commissioning time.

Yyyyyy x. yyyyyy ￨ Page Three ￨ (xxx-xxx-xxxx

Lead Test Engineer Automated Systems Department

  Directed a team of 3 Assembly Technicians and 9 Test Engineers to fulfill a rigorous, evolving production schedule, including managing cost-effective procurement and alloxxxxxxtion of materials / tooling within the production environment.

  Liaised among a materials department to review weekly planning / forexxxxxxsting and ensure supply chain alignment.

  Supported engineering, software engineering, and manufacturing engineering departments in the redesign and development of new hardware and software to improve product lines, and signed off on engineering change orders.

  Collaborated with third-party outside vendors to strategixxxxxxlly align logistics and contracts.

  Reduced production cycle time and enhanced quality by managing key improvement projects.

  Developed technixxxxxxl procedures used by all automated systems and worldwide field service teams.

  Served as a Dedixxxxxxted Test Engineer to review efforts during Alpha and Beta system project design phases.

  Participated on an interview panel to hire new Test Engineers, Assembly Technicians, and Applixxxxxxtion Engineers.

Senior Electromechanixxxxxxl Assembly Test Technician

  Played a vital role in xxxxxxrrying unreleased product line from engineering development into full production release, including actively collaborating with a planning team on a weekly basis to address material shortage and gating issues.

• Effectively led the first-time power up and full system test of all Overhead Sxxxxxxnning Profiler models consisting of troubleshooting, testing, and xxxxxxlibrating items (i.e. computers, electronics, gantry system, stage motion, pneumatics, optics, sxxxxxxnner heads) to consistently meet or exceed internal and industry-standard specifixxxxxxtions.

  Traveled regularly to Asia as a Field Engineer to mitigate customer down situations in hostile environments.

  Served as sole product line assembler and xxxxxxlibrator taking systems from assembly to final test and shipment.

Naval Instructor

  Planned and presented comprehensive training on operations for engineering propulsion, auxiliary control, and electric plant control consoles, including instructing and testing students on gas turbine start and stop logic, fuel systems, lubrixxxxxxting oil systems, hydraulic systems, gas turbine start air systems, power transmission and drive systems, power generation / distribution, gas generator sets, console operations, and engineering communixxxxxxtions.

  Successfully maintained a top-performing student course average of 97%.

  Enhanced learning per industry standards by converting classroom curriculum to PowerPoint.

  Served as Barracks Duty Officer responsible for monitoring female / male living quarters with up to 400 tenants.

Supervisor Gas Turbine Electrixxxxxxl Shop ￨ Engineering Supervisor

  Optimized use of resources to achieve goals by coordinating and leading preventative / corrective maintenance on 7 gas turbine engines and auxiliary systems, including inspecting quality-driven maintenance conducted on equipment.

  Operated power generation and distribution of 3 Allison 501-K17 gas turbine generator sets and its auxiliary systems to provide ships power, along with repairing systems (i.e. boiler system, high- / low-pressure air system, potable water system, fuel oil system, lube oil system, ballasting system, refrigeration system, and fire main system).

  Recognized as a Qualified Plant Engineer and Qualified Enlisted Surface Warfare Specialist.

  Served as Engineering Xxxxxxsualty Control Training team member focused on xxxxxxsualty response training.

*Additional Engineering Technician, F-14 Aviation Electrician & F-14 Plane Xxxxxxptain Crew Leader Experience Provided Upon Request

Master of Business Administration Xxxxxx State University, Monterey Bay

Six Sigma Green Belt Certifixxxxxxtion (Veeco Instruments, Inc.)

Electronic Micro Tech School (United States Navy ￨ Graduated in Top 3% of Class)

Gas Turbine Electrixxxxxxl / Mechanixxxxxxl School (United States Navy ￨ Graduated in Top 3% of Class)

International Air Transportation Association Professional Skills for Instructors (United States Navy)

Instructor & Facilitator Qualifixxxxxxtion Course ￨ Leadership & Management Training Course (United States Navy)

Excellent Professional References Provided Upon Request

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding xxxxxxreer with your company, and xxxxxxn offer cross-functional experience in Operations Management, Field Services Management, Business Turnaround Processes, Product Development / Management, Team Building / Training, and Product Line Management. I am also well-versed in Sales, New Business Development, Process Optimization, Quality Management, Cost-Reducing Initiatives, and Technixxxxxxl Management, among other areas.

To complement my background, please note that I attained a Master of Business Administration from Xxxxxx State University, Monterey Bay and a Bachelor of Arts in Organizational Management & Leadership from Concordia University. I also hold a Six Sigma Green Belt Certifixxxxxxtion.

Currently, as a Vice President of Operations for the Bureau of Dangerous Goods (BDG), I expertly execute a companywide turnaround while implementing product line organizational infrastructure, teams, and established applixxxxxxble supporting processes. Within this role, I successfully manage a staff of 9 direct reports (i.e. customer service, training / consulting, software, accounting) and serve as the main esxxxxxxlation point-of-contact. Furthermore, I develop new quote templates, proposals, contract templates, and price sheets to standardize sales processes, along with handling all contract writing and negotiations, as well as managing third-party vendors of a training platform.

A sampling of my achievements include:

  Leading cost reduction efforts by working with third-party vendors and eliminating waste.

  Directing the collapse of the NJ office loxxxxxxtion while transitioning NJ workers to home offices.

  Completing key ACT CRM upgrade and sales process integration to streamline end-to-end sales process.

  Managing the opening and shifting of HQ from NJ to FL with zero impact to operations or customer experiences.

  Personally representing company at national tradeshow and established processes to drive sales team results.

  Managing BDG website redesign using third-party vendor and internal resources to enhance end user experience.

  Initiating customer support ticket management system for both product technixxxxxxl support and consulting support.

  Bringing to fruition a 2-year-old strategic marketing agreement with largest customer for customer to resell products / services in a white label format selling key products on reseller website with integrated credit xxxxxxrd system.

[ Suggestion! Address Here Any Skills / Qualifixxxxxxtions / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

I look forward to hearing from you, and thank you in advance for your xxxxxxreful consideration.

Sincerely,

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title of Position You Interviewed For ] position currently available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward achieving your goals.

As previously discussed, I am a performance-driven leader who offers experience in Operations Management, Field Services Management, Business Turnaround Processes, Product Development / Management, Team Building / Training, and Product Line Management, and xxxxxxn demonstrate talent in Sales, New Business Development, Process Optimization, Quality Management, Cost-Reducing Initiatives, and Technixxxxxxl Management. Please rexxxxxxll that I attained a Master of Business Administration from Xxxxxx State University, Monterey Bay and a Bachelor of Arts in Organizational Management & Leadership from Concordia University. I also hold a Six Sigma Green Belt Certifixxxxxxtion.

Throughout my xxxxxxreer, I have excelled in progressive operations, training management, product line management, and field service management roles, among others, for high-profile employers such as the Bureau of Dangerous Goods (BDG), Semco Instruments, Inc., and Bloom Energy Corporation. During this time, I successfully led multimillion-dollar operations and trained, mentored, and managed top-performing teams. I also proactively developed large-sxxxxxxle budgets, led cost-reducing initiatives to boost the bottom line, and improved efficiencies by driving best practices and program / process enhancements and continually delivering world-class customer service within highly competitive markets. [ Suggestion! Address Here Any Relevant Skills / Qualifixxxxxxtions / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I xxxxxxn attain success in a rewarding [ Insert Job Title ] role within your company.

Should you have any additional questions, please feel free to contact me at your earliest convenience. I would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.

Sincerely,

Yyyyyy x. yyyyyy