- 8420 Hewitt St.Ÿ Xxxxxx , XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my recent baccalaureate degree in Public Safety Management and more than 10 years providing high-performance sales support, customer service, health and safety compliance in the work place, and operations support in the hospitality industry. I am currently a server with Dicks Wings in Xxxxxx, XXXXXX, following a tenure in the same capacity with Gator s Dockside. For more details, please take a moment to go through my resum .

In leveraging my customer service competencies, I also bring to the table my personal strengths that include a passion for achieving business objectives through people-centric and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build teamwork synergies with colleagues in attaining shared commitments.

I am looking to transition from the hospitality industry to a more suitable career where I can bring my degree in public safety management to the fore. Coupled with my years in customer service, I am confident I have the right mix of qualifications to bring public service to a higher level and help achieve your objectives as part of your team. I would be delighted for an entry level position to start a mutually rewarding career in public health safety.

Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.

Sincerely,

SARAH FORSMAN

Attachment: Resum

- 8420 Hewitt St.Ÿ Xxxxxx , XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Safety Public Information Customer Service

Qualifications Profile

    Highly self-motivated and results-driven professional with more than 10 years providing high-performance sales support, customer service, work safety compliance, and operations support in the hospitality industry.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Xxxxxxexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

Sales Support

    Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Merchandise Inventory Management

Business Management

    Service Support Administration

    Time Management

    Process/Workxxxxxxow Improvement

    Continuous Quality Improvement

    Policies & Regulatory Compliance (i.e. OSHA, etc.)

    Staff Supervision & Training

    Office & Staff Administration

    MS Office (Word, Excel, PowerPoint,& Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

Customer Service Support

    Supported the sales effort in providing excellent customer service quality in compliance with company policies and service standards with the goal of maintaining customer loyalty and repeat business.

    Resolved customer complaints and escalated to the supervisor or officer from prompt resolution.

    Assisted management in inventory controls and budget administration, ensuring cost containment and cost-effective purchases of supplies and materials.

Relationship Management

    Built and nurtured lasting professional relationships with customers in maintaining sales targets and

    Supported vendor/supplier relationships to promote business interests in the areas of purchasing and inventory control.

    Assisted management in developing and distributing marketing and PR materials in building a healthy image and reputation for the business.

Compliance Management Support & Process Improvement

    Mentored junior hires in following companies policies, service standards, and state/federal laws on food and sanitation standards for a safe working environment for both employees and customers.

    Attended staff meetings to brainstorm on and recommend solutions for service quality improvements, productivity improvement, process efficiency, and cost reduction.

Work History

Dicks Wings Ÿ Xxxxxx, XXXXXX

Gators Dockside Ÿ Xxxxxx, XXXXXX

Education

XXXXXXORIDA STATE COLLEGE AT XXXXXX Ÿ Xxxxxx, XXXXXX (2016)

B.S. in Public Safety Management, 3.0 GPA

Professional Training/Certification

    Introduction to Incident Command System, FEMA, Dept. of Homeland Security (2015)

    National Incident Management System, An Introduction, FEMA, Dept. of Homeland Security (2015)