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Management Professional Social Services / Public Health
Community Outreach ~ Partnerships ~ Resource Management
Program Development & Administration ~ Leadership ~ Staff Training
Adept at planning, coordinating, and managing projects and programs to optimize delivery of quality support to individuals from diverse cultural and economic backgrounds.
Able to leverage solid knowledge of community resources to assist individuals in accessing available programs, services, and sources of assistance.
Possess a strong blend of problem-solving, communication, and time management skills.
Supervisory/managerial skills encompass hiring, training, coaching, mentoring, payroll administration, and team-building.
Diligently enforce rigorous adherence to ethical, regulatory, and confidentiality policies.
Proven talents in data analysis, client relations, program metrics tracking, report writing, policy & procedure development, and client advocacy.
Proficiency in facilitating cooperative efforts among police, doctors, hospitals, and other relevant organizations.
Particular strengths in supporting individuals across the age spectrum affected by mental illness and substance abuse.
Technical skills include TIER electronic health record system, Kronos time-keeping software, Avatar, and Microsoft Office.
Professional Experience
Lifestream Behavioral Center, 2015 to Present
Program Supervisor, Adult Choice and Recovery Choice 2017 to Present
Hire, train, supervise, schedule, and direct 21 behavioral technicians while fostering effective collaboration among multidisciplinary treatment team.
Prepare admission and discharge reports, track program demographics, and interface with parole officers and court system to accept court-ordered individuals.
Promote unified efforts among other internal programs, inpatient hospital, detox, Forensic Community Services Team, Family Intervention Services, Forensic Multidisciplinary Team, and patients family members to optimize outcomes among caseload of 26 residents.
Join forces with local AA chapter to facilitate daily AA/NA meetings for residents.
Closely monitor staff time and attendance to ensure accurate payroll administration.
Lead Emergency Evaluator 2015 to 2016
Promoted after only nine months to train, coach, mentor, schedule, and manage seven emergency evaluators, two hotline counselors, three pool staff, and two behavioral technicians.
Concurrently functioned as emergency evaluator as needed.
Governed administrative tasks such as staff payroll, tracking admissions data, and maintaining up-to-date documentation.
Served on multiple committees spanning QPRT / Zero Suicide, Environmental Services, Hospital Safety Officer, and Hospital Management.
- Strategically restructured department to streamline client evaluation process and appropriate therapeutic direction.
Continued ►
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Emergency Evaluator 2015
Systematically conducted comprehensive psychiatric assessments by gathering biopsychosocial history, and efficiently responded to crisis hotline calls.
Entered patient data into TIER system including obtaining prior authorizations and coordinating legal forms and signatures.
Fostered cohesive efforts among nurses, psychiatrists, and other hospital staff to facilitate smooth patient flow and hospital operations.
Lakeview Behavioral Health, 2014 to 2015
Intake and Admissions Counselor
Methodically conducted psychiatric assessments, evaluated suicide risk, and determined therapeutic plan according to severity of SRA score.
Inputted patient data into computer system, completed insurance verifications, obtained prior authorizations, and organized legal signings as integral part of admissions process.
Hillside, Inc., 2014 to 2015
Behavioral Specialist
Provided influential therapeutic care and guidance for SPMI/SU child, adolescent, and teenage population in concert with multidisciplinary team of professionals.
Coordinated a wide range of therapeutic activities, compiled weekly behavioral evaluations, and effectively supported client transitions into home environment.
Psychiatry Associates of South Atlanta, 2014
Counseling Intern, Intake Specialist
Delivered direct and indirect therapeutic care for SPMI/SU adult population from administering psychiatric assessments and recording biopsychosocial histories, to coordinating treatment and providing referrals to community resources and support groups.
Provided compassionate guidance and counseling to engage and empower clients toward self-sufficiency and recovery.
Supported and instructed clients in developing coping skills and positive behaviors.
Prior Background:
Customer Service Assistant, Cigma Blinds, Atlanta, GA, 2013 to 2014
Chiropractic Assistant / Marketing, Back2Back Chiropractic, Atlanta, GA, 2012 to 2013
Customer Service Associate, Publix Supermarkets, Atlanta, GA, 2010 to 2012
Program Case Manager, Dallas Housing Authority, Dallas, TX, 2008 to 2010
Education & Credentials
Master of Public Health, Southern New Hampshire Online, to begin Sept. 2017
Master of Arts, Community Counseling, Argosy University, Atlanta, GA, 2014
Bachelor of Science, Psychology, Trevecca Nazarene University, Nashville, TN, 2008
First Aid/CPR Certified, Red Cross
QPRT Certified Zero Suicide Initiative
Motivational Interviewing certified
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