Confident and highly skilled Business Analyst with more than 10 years of Analytics, Business Intelligence, Strategy Development, and Process Optimization experience. Successful subject matter expert (SME) with a strong background in Client Relationship Management, as well as Application and Product Management. Creative and flexible in working effectively with others, as well as operating independently to achieve success. Driven self-starter with unique ability to leverage acumen to create effectual solutions. Able to deliver results often stemming from unforeseen sources. In pursuit of a mid-level management position that call on past experience in Project Management and other aforementioned core areas in a manner that will challenge expertise and allow for professional growth. Targeting data governance, HRIS, data administration or program management opportunities.

Relationship Building | Business Analytics Process Improvement & Reengineering | Project Management

Energetic | Hardworking | Communication | Negotiation | Leadership | interpersonal Skills | Analytical Thinking

         Directed operations for data migrations to further streamline product income and revenue tracking processes

         Led product trainings for external clients, along creation of internal product training elicitation materials

         Worked across disciplines to align business strategies for new system implementations

         Devised comprehensive project plans for the purpose of interdepartmental client profile execution practices

         Supervised and led an audit of all clients within the internal product support application

         Drove contract reconciliation efforts that garnered $2M in additional net income

         Developed a product adoption model that successfully increased client usage by 56%

         Managed data migration, thus yielding $150K in additional monthly income

         Now pursuing Project Management Institute (PMI ) Project Management Professional (PMP ) Certification

         Proved vital in crafting key process models for product application development, training and improvement

         Authored holistic user application guides and led SF and SF OM training programs

         Called on JIRA and Application Lifecycle Management (ALM) for Salesforce (SF) and SF Order Management (SF OM) issue tracking and in both writing and managing Agile requirements

         Optimized processes for IS products; highlighted pain points for automation within current business constructs

         Re-engineered product on-boarding and client provisioning processes to enhance efforts

         Developed product engagement strategies used to bolster user participation within product application

         Managed relational databases and CRM systems to best align with partner components input

         Constructed user acceptance testing (UAT) test plans used for report delegation completed by immediate team

         Noted viable opportunities for system enhancements within the product support application

         Built process disciplines focused on components for new product acceptance and release

         Re-engineered annual product price-leveling exercises, as well as data capturing and a process platform transferring procedures for current client audits

         Led product support training to transfer knowledge and lead role recovery efforts

         Introduced new product offerings as an Internal Client and Technical Delivery Team Liaison

         Diagnosed cross-functional platform concerns as they occurred within the client on-boarding process

         Shaped business requirements and worked as a Support Analyst to implement client applications

         Served as an effective intermediary between Sales and MTO Teams to resolve incongruities in client access

         Provisioned contractual client and user product permissions

         Modified business product registration manuals including process conversions as needed; also facilitated sales force trainings centered on product support best practices

         Created process optimization flow charts used during important product transition processes

         Logged product participation volumes and client access anomalies as needed

         Distributed an annual product leveling report and directed price leveling in the process

         Utilized the Business Objects XI3.1 operating platform to craft ad-hoc client profile reports

         Generated numerous audit and query reports using the internal Tweety employee data information system

         Processed new hires, terms and internal transfer packages in an accurate, timely manner

         Audited and tracked Advisors Scorecards upon completion

         Accurately compiled closing annual compensation statements, as well as monthly flash and annual company profile delivery reports

         Constructed and updated bi- monthly staff headcount reports as well as ad-hoc reports for HR tracking

Bachelor of Science, Computer Science, St. John s University

Certification, IIBA CBAP (Certified Business Analyst Professional

Memberships, Project Management Institute (PMI ), IIBA , Delta Sigma Theta Sorority Inc.

Recipient, Multiple Heart Awards with MasterCard Advisors