Experienced Strategic Technical Leader with several years of experience in technical support roles along with a superior educational background and several technical certifications. Experienced in identifying innovative technical solutions for hardware and/or software issues, overseeing both server and network development, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with others.

Security Assessment/Testing Vulnerability Remediation Training/Development Network Management

Server Administration System Implementations Software/Hardware Support Customer Service

Information Security Process Improvement Software Patching Software Compliance

  Direct day to day technical operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Identify technical issues within the organization and create innovative solutions in addition to supporting end-users with technical inquiries

  Coordinated various IT logistics within the organization which included completing Windows Security and 3^rd Party Software Security Patching along with patch compliance logistics

  Reviewed technical issues and created innovative solutions, ensured compliance with regulatory requirements, and oversaw vulnerability related tasks

  Played a lead role in the re-engineering and improvement of the Microsoft Patching process throughout UPS which resulted in a 98% compliance within 7 days of release

  Acted as a member of the Firewall Rule Exception Committee, Hardware Standards, Software Standards, and NY area Infragard

  Supported complex technical operations which centered on leading Hurricane Katrina recovery efforts related to IT infrastructure restoration

  Played an instrumental role in coordinating the movement of equipment, oversaw the disposal of electronics, and supervised deployment initiatives

  Maintained an extensive knowledge of several technical tools such as Windows 2000, Active Directory, AD Domain Controllers, Virus Scan, NetOp, Tivoli Desktop, Workstation and Servers, Token Ring, Ethernet, GSS, Center PC, GECS, IPLD, and AIS

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical support roles with experience in troubleshooting hardware and/or software issues, overseeing system implementations, and ensuring standard operating procedures are followed. In addition, I have strong experience in interacting positively with customers, analyzing and solving complex operational issues, and assisting with special projects as needed.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background and several industry-specific certifications.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy