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Driven, focused, and knowledgeable Strategic Leader with 10+ years of experience and a proven ability to lead others and oversee daily sales operations within fast-paced environments. Experienced in managing key client accounts, building cross-functional teams, diffusing escalated customer service situations, and managing human resources logistics. Highly adept in improving operational revenue in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.

Sales/Business Development Territory Management Staff Training Contract Negotiation

Cost Reduction/Containment Retail Store Sales Relationship Management Customer Retention

Process Improvement Oral/Written Communication Employee Relations/Coaching

Focused/High-Level Presentations Profit/Goal Attainment Referral Generation

  Direct daily sales and business development functions within a fast-paced environment with a concentration on increasing productivity and operational revenue

  Design and implement innovative business models, build positive relationships with both new and existing clients, and complete comprehensive market analysis

  Instrumental in the creation of a lending program with 11 partner companies which encompassed over 200 retail stores in both California and Texas

  Train/coach new staff members, implement clear operational action plans, support a team of District Account Managers, and monitor sales metrics

  Oversaw strategic operations within a financial service company which centered on managing the lending and collections department

  Develop innovative sales strategies, audit/approve electronic financial lending documents on a daily basis, and ensured continuous regulatory compliance

  Consistently increased store profitability by improving customer relationships, working closely with members of the community, and identifying new business sources

  Provided high level coaching/guidance to internal team members which resulted in successfully maximizing individual s performance potential

  Supported human resources logistics which included interviewing/hiring candidates along with handling performance related issues

  Utilized superior communication and interpersonal abilities to maintain positive rapport with customers and members of the community

  Successfully ran a top branch in the state of California which achieved the lowest charge off in the district at less than 2%

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  Oversaw sales logistics within a successful financial group which required implementing operational strategies, creating training guidelines, and assisting new Store Managers

  Hired and trained new staff members, promoted sales team members into member of management, and led quarterly training meetings

  Improved account based by 50% within 6 months and increased vendor business by over 125% within the first year of employment