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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile


Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in leading projects, managing cross-functional teams, and implementing innovative processes.


Key Competencies


Operations Management Business Development Retail Store Management Attention to Detail

Microsoft Office Suite Recruiting Staff Members Vendor Management Contract Negotiation

Training/Coaching Report Generation Strategy Development Process Improvement

Shrink Reduction New Hire Orientation Increasing Customer Loyalty Succession Planning


Professional Experience

Modell s Sporting Goods, Multiple Locations 1994-2017

General Manager (2012-2017)

  Direct day to day operations within a retail store environment with a focus on increasing store productivity and efficiency levels

  Design and implement innovative standard operating procedures, supervise both exempt and non-exempt employees, and diffuse escalated customer service situations

  Successfully identified opportunities to reduce overhead costs and shrink levels in addition to acting as a member of the General Manager Council

  Acted as the Regional Training Coach (2014-2016) which included training new Managers, leading training classes, and administering training exams

  Awarded Excellence Award in Shrink Reduction (3x), One Million Dollar Profit Award Winner (2015), and Bronze Store of the Year Award (2014)


Assistant Operations Manager (2008-2012)

  Coordinated administrative functions within the organization which included managing store merchandising/inventory functions along with supervising hourly employees

  Successfully increased customer loyalty by 75%, decreased shrink from .09% to .02%, and played an instrumental role in the development of an online application process


District Manager Administrative Assistant (2005-2008)

  Managed a variety of tasks which included identifying metrics and generating reports in addition to consistently increasing efficiency levels

  Successfully increased district KPI s by 30%, assisted with new hire orientations, and played a lead role in creating a phone call chain of command within the district


Additional Experience with Modell s Includes: Field Merchandiser/Trainer (1998-2005) and Department Manager/Sales Associate (1994-1998)

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership roles with experience in overseeing financial and human resources operations, designing innovative operational strategies, and leading cross-functional teams. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated customer service situations.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive background in improving productivity and overall efficiency levels.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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