Yyyyyy x. yyyyyy

Ankeny, IA 50023 ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

IT Operations Management ￨ Team Building ￨ Training / Development ￨ Work Prioritization

Network Engineering ￨ Network Administration ￨ LAN / WAN Network Design / Installation

Remote Access Solutions ￨ Server Applications ￨ Firewall Installation / Configuration ￨ Compliance

Project Management ￨ IT Needs Analysis / Assessment ￨ Troubleshooting ￨ Repairs ￨ Customer Service

Dynamic Technical Leader who makes decisions to reflect positively on multi-site IT initiatives in alignment with key goals. Top Performer who offers a proven record of attaining a competitive technological advantage via solutions-centric critical thinking for insightful results. Ambitious Self-Starter who leads customer-specific projects to enhance IT operations. Visionary Professional who rises above IT challenges to achieve winning outcomes, including quickly adapting to evolving scenarios, as well as independently resolving in-depth IT issues. Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, IT / business teams, and clients / customers; who excels in fast-paced autonomous and / or collaborative work environments; and who leads staff by example and with ethics and integrity.

Professional Synopsis

IT Networking ￨ Systems Administrator

Capitalize on the opportunity to manage forward-thinking company operations, including recruiting, training, mentoring, and managing a top-performing team, as well as maximizing use of resources to achieve goals by planning and prioritizing scheduling and workflow. Set-up, install, maintain, and monitor customer servers, Exchange servers, firewalls, and employee computers. Configure and implement remote access solutions, including VPN, DSL, Cable, and T1. Implement SonicWall and WatchGuard, as well as pfSense Firewalls. Manage user accounts using Active Directory and Exchange, and install and configure Exchange 2003, 2007, 2010, and 2013. Implement TCP / IP and related services, including DHCP, DNS, and WINS.

  Design and manage critical Visio documentation for clients.

  Proactively assist clients in designing and networking office wiring.

  Seamlessly monitor key client backup and provide daily notifications.

  Support clients in the design and implementation of Disaster Recovery Plans.

  Develop technical, operation, and economic network assessment and documentation.

Network Administrator

Strategically steered network administration initiatives, including building, repairing, and installing Intel and AMD Server Class servers; installing and patching Windows Servers 2000 and 2003; installing and updating application on Windows 2000 and 2003 servers; and installing and configuring Exchange 2003. Trained and managed a help desk team in building computers and installing applications.

Yyyyyy x. yyyyyy

Page Two ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Professional Synopsis (continued)

Network Administrator

Set-up security on servers and group policies for the domain in AD, and created and managed user accounts in Active Directory. Set-up wireless WAN for remote building while coordinating the set-up of remote connections for 2-3 buildings. Installed and configured firewalls, as well as email filters using Surf Control and Iron Port. Set-up and managed Citrix Server.

  Created a new, comprehensive Windows test environment for developers use.

  Co-designed and developed a Disaster Recovery Plan for seamless implementation.

  Cost-effectively evaluated equipment and software needs, and ordered as required.

  Managed Mitel Phone system, including setting up servers, extensions, and configuration.

  Coordinated the set-up of remote connections for 3 buildings using wide-ranging technologies.

Additional Professional Experience

Data Center Technician

Capitalize on the opportunity to collaborate with network and server administrators in completing Windows-based upgrades, troubleshooting servers, and ensuring tasks are dispatched and completed on-time and within set parameters. Expertly install, de-install, and maintain servers, switches, routers, storage, and additional hardware. Demonstrate skill in handling complex cable-centric investigations to assess, locate, and resolve wide-ranging problems. Apply strong leadership talents toward managing overnight shift operations.

Education & Professional Development

Undergraduate Aviation Studies

Microsoft Certified Systems Engineer (MCSE)

Certified Cisco Network Associate (CCNA) ￨ Information Technology

A+ Certification ￨ Network+ Certification ￨ Server+ Certification ￨ Security+ Certification

Microsoft Certified Systems Engineer (MCSE) ￨ Certified Cisco Certified Network Associate (CCNA)

Volunteer Coach, RUSH Soccer Club

Ambassador ￨ Member, Ankeny Chamber of Commerce

Yyyyyy x. yyyyyy

Ankeny, IA 50023 ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I can offer proven experience in IT Operations Management, Team Building / Training, Work Prioritization, Project Management, IT Needs Analysis / Assessment, and Customer Service. I am also skilled in Network Engineering, Network Administration, LAN / WAN Network Design, Remote Access Solutions, Server Applications, and Firewall Installation / Configuration; can contribute talents in all facets of installation, maintenance, troubleshooting, repairs, and support; and consistently achieve winning task outcomes due to my superior skills in critical thinking, time management, and attention-to detail.

Currently, as an IT Network / Systems Administrator for Modern Technology Solutions, I expertly manage company operations, including recruiting, training, mentoring, and managing a top-performing IT team, as well as planning and prioritizing staff scheduling and workflow to exceed goals. Within this role, I set-up, install, maintain, and monitor customer servers, Exchange servers, firewalls, and employee computers. I also strategically configure and implement remote access solutions, including VPN, DSL, Cable, and T1 and implement SonicWall and WatchGuard, as well as pfSense Firewalls. Furthermore, I manage user accounts using Active Directory and Exchange, and install and configure Exchange 2003, 2007, 2010, and 2013.

A sample of my achievements include:

  Designing and managing critical Visio documentation for clients.

  Proactively assisting clients in designing and networking office wiring.

  Seamlessly monitoring key client backup and providing daily notifications.

  Implementing TCP / IP and related services, including DHCP, DNS, and WINS.

  Supporting clients in the design and implementation of Disaster Recovery Plans.

  Developing technical, operation, and economic network assessment and documentation.

To complement this experience, please note that I earned Microsoft Certified Systems Engineer (MCSE) credentials from Help Desk Technical School and Certified Cisco Network Associate (CCNA) credentials from Global Knowledge Training. I also hold A+ Certification, Network+ Certification, Server+ Certification, and Security+ Certification.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy