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Wayne Ennis (954) 0000 xxxxxx xxxx , xxxx , xxxxx 00000
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Biomedical
Field Service Engineer
Profile
Offering numerous years of experience specializing in biomedical field services, with expertise spanning installations through maintenance, servicing and repairs of complex equipment, systems and instruments
Sharp analytical, troubleshooting and technical problem solving skills; able to quickly identify and deliver optimal solutions and strategically manage escalated issues
Excel in planning, coordinating and managing projects to maximize productivity and efficiency, deliver timely service and achieve aggressive company performance goals
Consistent commitment to providing quality service, minimizing customer downtime and ensuring high satisfaction levels
Strong communication and interpersonal relation skills instrumental to productively interfacing with customers as well as cross-functional company team members
Solid supporting skills in documentation, reporting, parts/supplies inventory control, and company assets management
Self-motivated professional equally effective in independent and collaborative roles
Professional Background
Field Service Engineer 1986-Present
Beckman Coulter
Proficiently install, service and maintain Beckman Coulter Automated Hematology product line and Iris Urinalysis instruments
Effectively analyze, troubleshoot and resolve instrumentation issues; escalate exceptional issues to minimize customer downtime
Efficiently conduct pre-installation site surveys; perform installations, schedule maintenance and approve modifications
Actively collaborate with team members to achieve total customer issue resolution, ensure satisfaction, maximize account retention, and support ongoing business growth
Thoroughly document services, includes inventory, service order and expense reporting along with supporting records
Entrusted with control and accountability of inventory and company property
Closely monitor and promptly respond to company communications while in field
Education
Associate of Science-Electronic Technology, Miami Dade College-FL
Undergraduate Studies, Hunter College-NY
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