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Wayne Ennis (954) 0000 xxxxxx xxxx , xxxx , xxxxx 00000


Biomedical Field Service Engineer



  Offering numerous years of experience specializing in biomedical field services, with expertise spanning installations through maintenance, servicing and repairs of complex equipment, systems and instruments

  Sharp analytical, troubleshooting and technical problem solving skills; able to quickly identify and deliver optimal solutions and strategically manage escalated issues

  Excel in planning, coordinating and managing projects to maximize productivity and efficiency, deliver timely service and achieve aggressive company performance goals

  Consistent commitment to providing quality service, minimizing customer downtime and ensuring high satisfaction levels

  Strong communication and interpersonal relation skills instrumental to productively interfacing with customers as well as cross-functional company team members

  Solid supporting skills in documentation, reporting, parts/supplies inventory control, and company assets management

  Self-motivated professional equally effective in independent and collaborative roles


Professional Background


Field Service Engineer 1986-Present

Beckman Coulter

  Proficiently install, service and maintain Beckman Coulter Automated Hematology product line and Iris Urinalysis instruments

  Effectively analyze, troubleshoot and resolve instrumentation issues; escalate exceptional issues to minimize customer downtime

  Efficiently conduct pre-installation site surveys; perform installations, schedule maintenance and approve modifications

  Actively collaborate with team members to achieve total customer issue resolution, ensure satisfaction, maximize account retention, and support ongoing business growth

  Thoroughly document services, includes inventory, service order and expense reporting along with supporting records

  Entrusted with control and accountability of inventory and company property

  Closely monitor and promptly respond to company communications while in field




Associate of Science-Electronic Technology, Miami Dade College-FL

Undergraduate Studies, Hunter College-NY

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