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Daphne Davis

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~



Experienced Banking professional seeking to utilize well-honed expertise and diversified skills toward supporting Bryant Bank s Birmingham Operations Department as a

Remote Deposit Product Support Analyst


Profile of Qualifications


  Long-Term Banking/Item Processing Experience

  OFAC / BSA / AML Specialist

  Compliance Assurance

  Currency Transaction Reports (CTR) Oversight

  Problem Resolution

  Fraudulent Activities Detection/Yellow Hammer

  Vision Risk (AFS)

  Hardware/Software/System Utilization

  Customer Service and Support

  Collaborative Interface Peers/Clients/Departments

  Oral/Written Communication

  New Product Support

  New Process Recommendations

  Systems Administration

  Report Authorship

  Regulatory Compliance


Career Track


Bryant Bank, Birmingham, AL, 2010-Present

BSA Specialist (2015-Present)

      Skillfully monitor/resolve any OFAC failures resulting from automated scans; audit new accounts to ensure identification program/OFAC/due diligence compliance, track exceptions, develop relevant reports and identify accounts requiring additional review.

      Ensure processing of 314(a) information sharing requests across all business lines, monitor currency reports to ensure accurate/timely filing of CTRs, develop/deliver staff training materials, and analyze currency and other reports for any fraudulent issues.

      Assist Compliance Officer as needed, ensure BSA/AML compliance and attend BSA training; conduct annual High Risk customer reviews, perform customer/transaction analytics within Yellow Hammer BSA and maintain any needed case files; provide other services/support as required.


Deposit Operations Specialist / Coordinator (2010-2015)

      On daily/ongoing basis utilized debit/credit transactions to process corrections/customer interest checks/deposit verifications, prepared reports, performed account maintenance review and distributed account statements; resolved adjustment inquiries in alignment with bank practices/procedures, monitored/balanced general ledger, assisted Wire Department and monitored exceptions with Yellow Hammer. Held responsibilities for training/maintenance/upgrades on Yellow Hammer and remained involved with fraud cases until case files were closed.

      Provided telephone/email responses to branch inquiries, conducted end-of-day batch work on branch capture, performed report/system duties of absent colleagues, was responsible for Deposit Operations procedural updates, and assisted with debit card administration and maintenance activities.

      Addressed non-post/stop pay items, processed chargebacks, assisted with levies/garnishment/bankruptcy requests, and worked incoming Reclamation claims from U.S. Treasury.


BB&T (Formerly Colonial Bank), Hoover, AL, 2007-2010
Fraud Prevention Assistant Manager / Fraud Analyst II

      Audited departmental operations and oversaw Forgery, Deposit Check, Positive Pay, Reclamations, Identify Check, Identity Theft, Vision Risk (AFS), Kiting, No Check Activity and V5 Chargeback Analyst functions; developed fraud training for company and collaborated with other local financial institutions in addressing fraud-related issues.

      Authored annual employee performance reviews, modified departmental policies as needed, oversaw reports/documentation preparation and system issues, identified changes for system parameters, and monitored WebBiz Positive Pay to ensure timely processing, exception review/correction and returns performed with 24-hour timeframe; ensured that Positive Pay customers were properly set-up on system.

      Investigated/reported on Identity Theft claims, reviewed chargeback reports to identify any fraudulent activity and need for further investigation, reviewed U.S. Treasury Reclamation claims, filled in for absent co-workers on various reports/systems, and reviewed in-house no check report to ensure closing of pending accounts within 60-day timeframe.

      Assessed kiting reports for suspects and investigated individuals referred by other departments/branches; reviewed items in Vision Risk/AFS fraud detection system to identify potential fraudulent items, investigated High-Risk accounts, worked with branch personnel to collect previously charged-off accounts outstanding debt, and uploaded fraudulent suspect/account data into internal hot file system as well as through Early Warning shared fraud database.


Daphne Davis ~ Page Two


America s First Federal Credit Union, Birmingham, AL, 2003-2007

Loss Prevention (2005-2007)

      Developed case files on fraud/disputed transactions; compiled documentation for presentation to law enforcement, credit union insurer and for any bond claims; interacted with local/state/federal authorities to investigate local fraud situations and obtain police reports and video when available, and reported all ATM/check card fraud as required by VISA regulations.

      Performed fraud case research and expertly interviewed members, employees, merchants, witnesses and suspects to support police activities toward case preparation and signed any needed warrants/police reports/criminal complaints.

      Uploaded case findings into online system, monitored daily aggregate reports to surface any kiting activities, prepared/distributed monthly reports, balanced GL accounts and maintained fraud loss statistics for incorporation into monthly/quarterly management reports.

      Continually performed other loss prevention activities, including those related to BSA and Anti-Money Laundering requirements, investigated Identity Theft situations, modified Fraud Policies/Procedures as needed and collected funds on single-party checks.


Call Center Representative (2003-2005)

      In this initial assignment with organization, provided timely management of inbound/outbound calls; skillfully identified member requirements, clarified information, researched issues and developed viable solutions.

      Exploited opportunities to upsell products/services and continually utilized expertise in interpersonal relationship development to grow and maintain crucial relationships; responded to member email correspondence, mitigated member complaints, processed various forms/applications, uploaded customer records into database and alerted management regarding any trending in customer calls.

      Regularly attended multiple educational seminars to grow industry sector knowledge and ensured that all logs and reports were completed as required.

AOD Federal Credit Union, Oxford, AL, 1999-2003

Records and Compliance Assistant (2002-2003)

      Held comprehensive responsibilities for completing monthly branch audits, filing liens on collateralized motor vehicles, receiving/documenting receipt of loan files into credit union system, and conducting/documenting/reporting on/confirming responses to loan departmental policies/procedures.

      Reconciled eFunds Reports, balanced ATM check deposit GL on daily/monthly basis, balanced ATM cash during branch replenishment activities and processed chargeback checks; initiated/maintained disability claims, prepared monthly board meeting reports, assisted Plastic Card Department, managed rates for members called for duty and reported HMDA data.


Branch Specialist (1999-2002)

      Managed opening/closing of Checking, Savings, Money Market and Certificates of Deposit accounts: ordered supplies and ATM/Debit cards, processed wire transfers, ACHs, Cashier s Checks, stop payments, loan payments and loan applications.

      Was first-point-of-contact/technical resource for customer questions and issues; managed customer profiles, opened deposit accounts and used telephone/mail/Internet to process deposits and loan products.

      Skillfully cross-sold/ upsold services and products, rebated customer service charges as necessary, and assisted customers by balancing their checkbooks.

Tyson Foods, Oxford, AL, 1997-1999

Workers Compensation Adjuster

      Initiated rapid response to initial claim to determine validity; compiled documentation, records, pictures and other available evidence, worked with doctors to identify optimal treatment plans, filed medical bills, interfaced with attorneys to settle claims, completed needed state filing in Alabama, Georgia and Florida, and provided courtroom testimony when required.


Federal Reserve Bank, Birmingham, AL, 1991-1992

Check Balancing, Receptionist/Secretary

      Was tasked with auditing/balancing personal, Federal and government checks, managing multi-line telephone system, performing data entry and filing, and managing Accounts Payable/Accounts Receivable activities




Certificate of Achievement for Hitting Home: Alabama AML Concerns & Human Trafficking

Certificates of Achievement (2) for BSA Bootcamp and Advanced BSA Bootcamp


U.S. Department of Justice

Certificate of Training for 2016 Suspicious Activity Report (SAR) Seminar


Minor High School, Adamsville, AL


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