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Zachary Carroll

- 0000 xxxxxx xxxx , xxxx , xxxxx 00000 Apt 202 Ÿ Lees Summit, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

 

 

 

 

 

Dear Hiring Manager,

 

 

 

        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.

 

What I offer is my xxxxxxre than 11 years providing high-performance customer service, administration, and research operations support in the healthcare and retail industries. I am currently with New Directions Behavioral Health based in Kansas City, XXXXXX as a Clinical Administrative Assistant following a tenure at the MCC Longview Community College Bookstore providing front-office operations support in growing the business. For xxxxxxre details, please take a xxxxxxment to go through my resum .

 

In all my professional engagements in customer services and administration, I have dexxxxxxnstrated not just my relevant competencies, but also my personal strengths that include a passion for achieving group missions and objectives through sustained people-centric and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with students, customers, stakeholders, and industry professionals across diverse ethnicities and dexxxxxxgraphics.

 

I am confident that my experience and personal strengths offer the right mix of qualifications with which I can build a mutually rewarding career and help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through any of my contact points indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

 

Sincerely,

 

 

 

 

ZACHARY CARROLL

Attachment: Resum

 

 

 

 

Zachary Carroll

- 0000 xxxxxx xxxx , xxxx , xxxxx 00000 Apt 202 Ÿ Lees Summit, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

College Advisor Educator Researcher

 

Qualifications Profile

 

    Energetic results-driven education professional with xxxxxxre than 11 years providing high-performance customer service, administration, and research operations support in the academe, healthcare, and retail industries.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.

 

Key Expertise



    Clinical, Behavioral & Investigative Practical Research

    Qualitative & Quantitative Statistical Analysis

    Customer Relationship Management (Students, Faculty, Customers, Stakeholders, & the Publics)

    Service Management

    Process/Workflow Improvement

    Organizational Development

    Inter-Office Coordination

    Training Course Development

    Staff Supervision & Training

    Compliance Management (i.e. HIPPA, etc.)

    Office & Staff Administration

    Records & Document Management

    MS Office (PC & Mac)

    HTML Programming


 

Professional Experience

 

New Directions Behavioral Health Ÿ Kansas City, XXXXXX

Clinical Administrative Assistant May 2015 - Present

    Provide administrative support to clinical operations, receiving, triaging, and responding to initial calls and correspondences from providers, clients, and members, verifying dexxxxxxgraphic information, and providing benefits, claims, and billing/coding data in accordance with Heath Insurance Portability and Accountability (HIPAA) law.

    Leverage skills in working across multiple systems to provide members with mental health benefits.

    Rout crisis callers to clinical staff for appropriate assistance, assessing and advising levels of risk.

    Assist in verifying and conducting status checks of authorizations for additional medical services, and responding to appeals inquiries.

 

MCC Longview Community College Bookstore Ÿ Less Summit, XXXXXX

Customer Service Jul 2005 Dec 2012

    Maintained and updated the store s e-commerce website, fulfilling up to 2,000+ student book orders per semester.

    Provided merchandise inventory support, shipping and receiving, and cash management with end-of-day bank deposits involving large sums of cash.

    Supported the sales team in proving customer service in accordance with company service quality standards

    Provided administrative support to students in accessing options for financial aid.

 

Education & Credentials

 

    Associate s in Arts Degree

LAFAYETTE COUNTY C-1 (1993 1997)

LONGVIEW COMMUNITY COLLEGE (1999 2006)

    B.S. in History, GPA: 3.78, CENTRAL MISSOURI STATE UNIVERSITY (2012 2014)

 

Professional Training & Certifications

    Teaching Certificate, Professional Tennis Registry

 

Professional Affiliations

    Member: Phi Alpha Theta Historical Society | History Club at UCM

    Member: United States Tennis Association

 

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