Yyyyyy x. yyyyyy

Seeking to contribute Human Resources background and talents in Training & Development toward supporting a dynamic organization in optimizing performance and productivity

Organizational Learning ~ Continuous Improvement ~ Performance Reviews

Onboarding ~ Performance Management ~ Group Facilitation ~ Conflict Resolution

         Creative, detail-focused, and energetic with demonstrated success in developing and aligning training strategies with specific business needs, and closely monitoring effectiveness.

         Well-versed in concepts and practices related to adult learning, instructional design and development, workshop facilitation, Kirkpatrick's 4 Levels of Evaluation, LMS administration, and performance measurement.

         Significant strengths in curriculum development, group facilitation, diversity and inclusion, providing constructive feedback, creating individual development plans, administering detailed performance reviews, and management training.

         Proven expertise in recruiting, onboarding, hiring, mentoring, coaching, and team/project leadership.

         Adept at connecting with, educating, influencing, and managing people from all cultures and backgrounds.

         Able to effectively integrate technology into training & learning initiatives to enhance delivery and impact.

         Sound knowledge of common HR concepts, rules, standards, and regulations.

         Proven abilities in developing, nurturing, and maintaining a respectful workplace climate essential to boosting staff retention, morale, and satisfaction.

         Facilitated enterprise-wide programs such as Extraordinary Customer Care, LEAP workshops and IMPACT, and constantly modeled behaviors that supported field transformation and growth.

         Partnered with career board to place qualified graduate technicians and externs in store positions.

         Received Certificate of Appreciation from DECA in recognition for serving as judge for International Career Development Conference in Nashville.

         Supervised opening of over 70 new Walgreens stores throughout Nashville, Knoxville, and Alabama.

         Instructed, coached, and developed district trainers throughout Nashville North and South districts.

         Recruited and hired several current store managers in Nashville market.

Walgreens, 2015 to Present

Assistant Store Manager

         Collaboratively direct daily store operations encompassing customer service excellence, sales, employee development, financial management, inventory control, and loss prevention.

Continued

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

Walgreens, 2011 to 2015

Operations Trainer

         Delivered comprehensive training across numerous stores from onboarding and employee engagement, to behavioral interview skills training and coaching.

         Resourcefully leveraged Coaching Card resources to influence behavioral change.

         Steered inventory management functions including audits, associated paperwork, and analytical findings to generate appropriate action plans.

         Analyzed pharmacy efficiency metrics to optimize workflow and reduce chargebacks.

         Supported community events to network with other businesses and build productive relationships.

         Executed PTCB classes by interviewing and training instructors, setting class schedules, distributing class curriculum, tracking class completion and exam scores, and setting up training room for workshops.

Walgreens, 1989 to 2011

District Training Supervisor

         Spearheaded training and development operations, and shared results and best practices with HR partners across HR Division to support business needs and fuel organizational growth.

         Communicated new system releases or enhancements to multiple sites and guided team members through transitions resulting from rapid store growth and acquisitions.

         Proficiently functioned as District Trainer throughout Nashville, Knoxville, Tennessee, Arkansas, and Birmingham, Alabama markets.

         Participated in preparation of physical inventories in stores by assessing store readiness for inventory, developing task lists for store management, and compiling up-to-date inventory data.

         Extensively supported and promoted fairness in the workplace, functioned as mediator between store manager and associates, and attended State employment hearings.

         Audited store systems and reports, meticulously analyzed findings, and supported management in using available tools to maximize sales and minimize shrink.

         Partnered with Regional Pricing Coordinator to identify and correct UPC for accurate scanning and pricing.

         Hired SIMS Coordinators and arranged associated training & development as well as performance reviews.

         Authored and distributed newsletter for leadership and SIMS Coordinators on store information.

LEAP Certification

GROW Coaching Certification

EEO Laws

Lean Six Sigma

LMS Building Sessions

SharePoint

Microsoft Office

Leading Without Authority: How to Persuade, Motivate and Influence

ATD & American Business Women's Association