Yyyyyy x. yyyyyy

Management Professional

Team-Building & Leadership ~ Customer Service & Retention ~ Operations ~ Sales

Personnel Training ~ Account Management ~ Program Administration ~ Office Management

         Excel in a vast range of business operations encompassing client service and support, sales, customer relations, issue resolution, and employee development.

         Proven success in training, developing, motivating, and directing peak-performing personnel.

         Bilingual (English / Japanese) with sharp critical thinking, analytical, decision-making, and leadership expertise.

         Highly skilled at evaluating and swiftly resolving gridlocks that impede optimum service delivery.

         Able to assess and determine organizational needs, and define goals for rapid attainment.

         Adept at seamlessly collaborating with key stakeholders and effectively prioritizing, coordinating and steering initiatives to optimize productivity and achieve aggressive performance goals.

         Well-versed in event management, strategic partnerships, solution selling, and troubleshooting.

         Strong understanding of consumer behavior and buying trends.

         Able to analyze industry, emerging products and services, and market trends to plan strategies, promote products and services, and fuel new business.

         Solid computer skills include Microsoft Office Suite, Salesforce.com and Google Docs.

Complete Communications, Inc., 2015 to Present

Database / Salesforce Administrator

         Perform daily Salesforce administration and support including user set-up, security, profiles, roles, fields, record types, and page layouts.

         Train, assist, and guide personnel in using Salesforce and provide ongoing technical support.

         Generate customized reports and documentation for Sales and other departments, and contribute to organizing highly effective marketing email campaigns.

         Scrub and upload data, perform basic IT troubleshooting, and play a pivotal role in maintaining data integrity.

         Join forces with channel managers and master agency reps to obtain up-to-date pricing from multiple telecommunications providers.

CarrierSales, 2015

Director of Retention

Carrier Services, 2010 to Present

Process Implementation and Retention Manager

         Spearheaded full-scope customer retention operations by steering cooperative efforts with telecom providers.

         Entered and managed CenturyLink orders and accurately track agent commissions.

         Worked in tandem with CenturyLink CSM and agents to efficiently facilitate high-revenue base moves.

         Consistently received highest grade possible for monthly retention efforts with CenturyLink.

         Generated monthly retention reports for all agents and maintained up-to-date records of commissions.

         Applied strong organizational skills toward planning and coordinating annual company golf tournament.

Continued ►

Yyyyyy x. yyyyyy Page 2 of 2

Professional Experience continued

OneTel, 2009 to 2010

Office Manager

         Managed the complete spectrum of office operations including answering and routing incoming calls, training new hires, maintaining office equipment and technology, preparing sales reports, and administering order tracking systems.

         Partnered with carrier agent channel managers to plan and set up training meetings.

         Established and implemented improvements to office policies and procedures to increase customer satisfaction, revenues, and staff productivity levels.

DigitNetworks, 2004 to 2007

Manager

         Demonstrated exemplary interpersonal skills in handling customer service calls and resolving disputes.

         Processed daily orders and mail shipments, managed accounts payable and receivable, and controlled inventory in alignment with defined budget.

         Oversaw technical support and participated in manufacturing tasks as needed to maintain optimum levels of business continuity and customer satisfaction.

Premiere Mentoring, 2003 to 2004

Quality Control and Collections / Chargebacks

         Quickly advanced from initial role as Quality Control Officer based on precise attention to detail and strong conflict resolution skills.

         Investigated chargebacks and worked with credit card companies to evaluate and resolve disputes.

         Persuasively restored relationships in a program where indifferent customers aimed to withdraw participation.

         Displayed well-developed supervisory skills as acting back office assistant manager.

Elegant Asia, 2002 to 2003

Store Manager

         Directed all aspects of daily store operations from opening and closing, to sales and accounting.

         Coordinated visually-appealing merchandise displays consisting of unique Chinese and Asian furniture.

         Replenished inventory as needed and placed orders for customers.

         Arranged shipping of furniture for non-local customers to maximize revenue growth.

         Applied dynamic interpersonal skills toward training, coaching, and motivating fully-engaged employees committed to delivering world-class customer service.

         Cultivated and maintained positive and productive vendor relationships.

Medical Associates, 2001 to 2002

Medical Receptionist

         Supported five doctors by answering multiple phone lines, greeting patients, scheduling appointments, performing filing and photocopying, and maintaining patient files.

         Exercised superior organizational strengths to coordinate healthcare insurance and billing functions.

         Trained and mentored new receptionists, consistently emphasizing customer service excellence.

         Fostered, nurtured and maintained collaborative relationships with administrative staff, nurses and physicians.

         Streamlined handling and storage of medical records to expedite access by office staff.