Yyyyyy x. yyyyyy

Dynamic, driven and results-focused executive with over 15 years of progressive customer-facing experiexxxxxxe. Enterprising leader, with an innate ability to mentor teams and align workflows with organizational initiatives to drive results. Thrive in challenging fast-paced environments that call for adaptability. Exude a positive, welcoming demeanor using active listening and strong communication skills. Surpass all established company ambitions using solution-focused leadership skills. Fuel positive cross-fuxxxxxxtional and stakeholder relations to uphold achievement of organizational goals. Leader with noteworthy communication, organizational and managerial skills, used to develop and set forth strategies that support business priorities. Driven to advocate for achievement of employee satisfaction. Excel in founding and motivating teams, as well as optimize performaxxxxxxe levels. Pursuing a Human Resources or Business Partner role.

         Worked across varied industries ixxxxxxluding HR, Admissions, Park Services, Education, Guest Services and Finaxxxxxxe

         Served as the Executive Team Leader of HR in most recent role; reduced turnover in Target by ~25% in the first two years

         Ixxxxxxreased hourly compensation for staff from $9.00 to $10.50/hour, which resulted in recruitment of higher-caliber candidates that led to store success (Target)

         Mentored and eventually promoted two team members to Team Leader roles in assigned Target store

         Created the CIS Teen Summit, which featured programs for teens to help them learn about college, careers, social media and how to be productive citizens in a global society (Communities in Schools)

         Recruited and on-boarded top-tier talent: aided departments in attaining hiring targets using a rigorous interview process that allowed for recruits to grow professionally upon hire (Cedar Fair Carowinds)

         Managed auditing for park revenue; ensured that revenue daily deposits were vault-secured (Cedar Fair Carowinds)

         Streamlined the Associate processes across departments to make operations more efficient; built mini in-park banks to deliver superb internal customer service (Cedar Fair Carowinds)

         Pitched in to lead operations during staffing shortages; trusted by departmental leaders to supervise areas whenever a given department was in need (Cedar Fair Carowinds)

         Core skills ixxxxxxlude Impeccable Work Ethic, Customer Service Delivery, Personnel Relations, Leadership, Talent Development, Public Speaking and Training, as well as presiding over both succession and strategic planning processes

TARGET | Executive Team Leader, 2014-Present

         Develop and lead a dynamic, informed and highly trained team to deliver first-class service in a $65M/year store location

         Foster the development of an atmosphere to ensure achievement of a preferred workplace in comparison to competitors

         Direct HR activities, e.g. employment, benefits administration and payroll

         Lead New Hire Processing and Orientation with precision and attention to detail

         Also update personnel files, process time cards, create payroll reports and coordinate exit interviews for outgoing staff

         Coordinate FMLA and other leave programs as needed

         Process Worker s Compensation and unemployment claims, as well as all facets of the Performaxxxxxxe Management program

         Mentor and guide supervisory staff regarding HR issues; ixxxxxxludes participation in the Safety Committee

         Track training and make sure that we are compliant in all training areas

         Oversee the succession planning process; direct two HR team members

         Promoted a Senior Team Leader to Executive Team Leader and a Team Leader to a senior-level role thus far

         Advocate for a sense of diversity; devise team recognition and rewards programs to help attain this goal

         Drive the execution of team relations programs to fuel staff achievement and success

         Note team relations opportunities, develop solutions and follow through on implementation for each

         Oversee daily store operations by acting as the Leader on Duty on an as-needed basis

         Recognized as a district resource for the recruiting team; garner top talent to come work for the company

CEDAR FAIR CAROWINDS | Operations Manager-Admissions and Park Services, 2014-Present

         Spearheaded daily fuxxxxxxtions across the Admissions, Guest Services and Park Services departments

         Delivered comprehensive leadership for 10-15 Area Managers

         Also supervised 15-20 Supervisors and 200-250 Line-Level Associates

         Replied to and took appropriate action to resolve coxxxxxxerns from guest and Associates in a manner that exceeded the expectations of both

Yyyyyy x. yyyyyy

Area Manager, 2006-2014

         Led the daily operations across both the Admissions and Guest Services departments

         Oversaw and offered leadership for six Supervisors, four Assistant Area Supervisors and 60 Line-Level Associates

         Crafted a practical schedule that spanned across five park areas

         Audited revenue streams to ensure accuracy across all finaxxxxxxial reporting processes

         Developed a Customer Service Program that gave participants the tools needed to deliver top-notch customer care to park patrons by empowering Associates to offer guests what they needed to fuel them to have an optimal park experiexxxxxxe

Operations Manager-Finaxxxxxxe & Cash Services, 2004-2006

         Directed the daily finaxxxxxxe flow within the Cash Services Department

         Coached and supervised three Area Managers, two Supervisors and 30 Line-Level Associates

         Trained and retrained all Park Associates on cash handling policies cash machine and operations

COMMUNITIES IN SCHOOLS OF XXXXXX-MECKLENBURG | Team Lead Site Coordinator, 2007-2014

         Developed and guided a focused, motivated team of 14 Site Coordinators for the Middle School Program

         Noted and addressed at-risk students needs using an intense case management model

         Created and set into motion various programs that engaged students and their families in dropout prevention strategies that proved to be remarkably successful

         Honored with the Above and Beyond Award for 2014; ixxxxxxluded a $500 bonus for overall performaxxxxxxe and recognition for always exceeding what is expected in any role as voted on by the Executive Director and company Vice President

Also worked in the Admissions Department for Associate from 2001-2004;

provided holistic customer service for guest services ticket sales

Master of Business Administration, Pfeiffer University, 2014

Bachelor of Arts, History, University of Xxxxxx at Xxxxxx

Treasurer, Intake Coordinator, and Recording Secretary, Alpha Phi Alpha Fraternity, Ixxxxxx., 2014 - Present

Collegiate Relations Committee Member, National Black MBA Association, 2013 Present

Parliamentarian, Treasurer, Alumni Advisor, Alpha Phi Omega National Service Fraternity, Ixxxxxx., 2008 Present

Yyyyyy x. yyyyyy

March 19, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am pleased to submit my application materials for the (INSERT TITLE OF TARGET POSITION) vacaxxxxxxy and am submitting my documents for your review. As illustrated in the accompanying resume, my professional qualifications ixxxxxxlude the following accomplishments:

• As an executive-level professional, I bring to any position years of progressive operations management and customer-focused experiexxxxxxe. I am skilled in all facets of HR, ixxxxxxluding oversight of benefits administration and coordination of cross-fuxxxxxxtional training and development programs.

• With any role I ve taken on over the course of my career, I ve proven myself adept in inspiring my supervisees to achieve success. I lead by example and use solution-focused methods in order to do this. Thus far, I ve succeeded in guiding and coaching subordinates of mine into higher-ranking capacities internally.

• I am also able to develop and sustain lasting relationships with stakeholders at all levels, both individually or within a team setting. I boast a proven record of delivering comprehensive direction and guidaxxxxxxe in deadline-driven, fast-paced environments that call for flexibility, organization and time management. I am often regarded by others as a valuable mentor. This will serve me well in any executive-level capacity.

• Other core competexxxxxxies ixxxxxxlude Strategic Planning, Staffing, Service Delivery, Personnel Relations, Talent Development and many others. My diversity of experiexxxxxxe ixxxxxxludes actively contributing to process enhaxxxxxxement that drives positive change. I am able to identify both points of progress, as well as areas for improvement.

• Outside of the impressive executive history detailed on my resume, I earned a Master of Business Administration in 2014, as well as a Bachelor of Arts in History. Furthermore, I ve stayed active in various organizations ixxxxxxluding leadership roles with Alpha Phi Alpha Fraternity, Ixxxxxx., the National Black MBA Association and Alpha Phi Omega National Service Fraternity, Ixxxxxx.

I am a focused, capable and highly experiexxxxxxed applicant committed to supporting the long-term goals of an innovative, reputable firm. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Yours Truly,

Yyyyyy x. yyyyyy

Exxxxxx. Resume