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Yyyyyy x. yyyyyy



3401 West Bay Villa Ave. | Tampa, FL 33361xxx-xxx-xxxx |


Clinical Guidance Provider

Leadership | Staff Management | Healthcare Acumen | Client Relations | Service Delivery | Strategic Planning

Critical Thinking | Communication | Stakeholder Engagement | Organization | Time Management | MS Office | Windows


Dynamic, hardworking and focused director-level professional with years of experience to pair with a strong educational foundation. Achiever of success with clients and important entities at all levels. Seek to influence change at a high level through leading projects that improve market share, member experience and keep staff feeling engaged and driven. Thrive as a team member or independently under pressure in fast-paced working environments that call for adaptability. Excel in goal-driven settings that allow for creation or development of teams to surpass corporate objectives that drive bottom-line growth. Wholly committed to continuous improvement for supported team member and self. Interested in expanding current role within Humana through learning and developing within various facets of the business. Open to a Clinical Guidance-Market Vice President role that will offer opportunities for career growth and advancement.


Professional Synopsis


Humana | Clinical Guidance Director 2013 Present

  Prove crucial in establishing, developing and training MPS for all HCCP HCM-RN Leaders

  Introduce effective communication and culture change efforts that, thus far, have slashed rates of HCM-RN attrition by 60% from March until July of this year

  Deliver comprehensive, dedicated support to the North Central, Central, Texas, Gulf States, Mid-South, Central West, California and Intermountain geographic regions

  Worked on a Temporary Assignment to SNP from March until August of 2016; contributed actively to operations to help the team pass the CMS Audit at the close of the assignment term

  Drive clinical teams to achieve over 40% in improvement specific to numbers attainment as of Q4 of 2015; inspired the team to improve even further to over 50% as of 2016

  Spearheaded the auto-dialer implementation launch in April 2014, which served to bolster daily productivity levels by an average of 60%

  Developed a Referral Intake Team (RIT) that garnered one of the lowest UTC rates company-wide, at 7% in 2013 and at 4% for both 2014 and 2015

  Vastly improved referral processes with business partners; saw growth of 180% in 2013 and 250% in 2014


CONNECTION ALLY, INC.| Chief Executive Officer 2010 2013

  Founded and introduced a service-centered grassroots startup designed to aid individual clients in maintaining contact with their customers in order to heighten their respective revenue levels

  Facilitated one-on-one contact via mail, newsletters and other written correspondence to boost clients pipeline- closing rates, repeats and business referrals

  Designed and set into place a series of customized programs based on clients results and the flexibility of their diverse businesses needs

  Hired and trained staff and vendors; also crafted processes and policies to ensure seamless operations

  Established and expanded upon a growing client base using relationship marketing tactics in the community; applied proven marketing methods to attract new business

  Secured a 100% renewal rate from existing clients in the second operational year as a result of the aforementioned; also achieve up to 5000% ROI for clients depending on industry

  Founded and guided a vendor team in an effort to create a total package under the Connection Ally umbrella, which afforded clients a chance to work with one contact to service all of their marketing needs


Yyyyyy x. yyyyyy





CITIZENS HEALTH CENTER | President 2009 2010

  Directed the efficacious establishment of a multidisciplinary medical practice; recruited, interviewed, selected and trained new hires, e.g. Doctors, Therapists, Billing Team members and front office staff

  Drove business and financial functions including budget development, documentation, along with both daily and monthly performance tracking

  Crafted and disseminated marketing collateral to engage clients and prospects

  Founded and sustained trust-based, lasting business-to-business relationships within the local community

  Reached 170% of growth goal within the organization s inaugural six months

  Played a key role in cross- training and mentoring staff, yielding a 30% increase in monthly billing

Verizon Information Services | District Sales Manager 1995 2003

  Worked tirelessly to earn a promotion that involved management of sales teams in an assigned district

  Created and put into place strategies for sales and marketing based on client-focused research and values

  Trained Sales Representatives in field settings; coached them individually and in groups on how to achieve the company s predetermined revenue objectives

  Also hired and trained the Southeast Region's top-ranked Outside Sales team

  Facilitated regular meetings with direct reports to discuss sales performance, as well as reply to any noted questions or concerns

  Ensured that all Representatives stayed informed of current and upcoming service and product offerings

  Adhered to the business objectives of major accounts, thus driving revenues from 9% to 20%

  Honored as Distinguished Manager of the Year in 2001, a highly prestigious award

  Acknowledged nine times for leading in terms of revenue growth; earned a sales incentive trip as a result




Master s Degree, Business Administration, Nova Southeastern University

Bachelor s Degree, Communications, University of Tampa












Yyyyyy x. yyyyyy



3401 West Bay Villa Ave. | Tampa, FL 33361xxx-xxx-xxxx |



March 19, 2018


Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to any management role years of proven success in various leadership capacities, with the most recent four years spent working with Humana in a Clinical Guidance Director role.


  My experiences thus far have sharpened and refined my interpersonal communication and relationship building skills, as well as my ability to connect positively with clients and stakeholders at all levels. I hope to leverage this and continue growing with Humana over time into a role with increased responsibility.


  As a professional, I am able to thrive under pressure in fast-paced, demanding work environments. I excel as both an independent provider and contributory team member to actively fuel seamless operations. In any opportunity I take on as I grow with the company, I aim to achieve both customer and organizational satisfaction.


  Independent of my practical background, I ve also completed an MBA program, as well as earned a Bachelor s Degree in Communications. I am always willing to engage in professional development and continued education in order to stay apprised of emerging practices and forms of technology.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume

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