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Parking and transportation industry management leader with a proven track record of achievement.
Valuable, hands-on operations experience in the parking industry, including staff management; financial reporting; valet services; process improvement; and administering payroll.
Experience building and leading a team of employees to maximize their potential and excel.
Proficient with Microsoft Office, including Excel; SAP; JD Edwards; and Citrix systems.
Especially knowledgeable of parking installation software.
Fluent in English and Arabic (Tigrinya).
Parking Operations Management Team Building Budget Management
Valet Operations Shuttle Services Staff Management
Client & Vendor Relations Maintenance Management Financial Reporting
Safety Management Staff Training Continuous Improvement
Director of Facilities & Transportation, George Washington University Washington, DC 2014-Present
Lead administration and operations of 30 garages and 10 surface lots on this college campus.
Manage a team of 50 personnel, including interviewing candidates, hiring employees and leading training.
Develop, update and enforce campus parking policies and regulations.
Oversee all aspects of the parking permit payment process, including the collection of parking penalties.
Create and supervise operating budgets, including parking revenues and the analysis of expenses and monthly reports.
Collaborate with the Operations Business Manager, executive directors and the Vice President of Business Operations to review financial reports for accuracy and ensure the site properly reports.
Monitor the overall use of a fleet of vehicles and associated equipment.
Ensure insurance policies are in place for all transportation programs and vendor relationships.
Lead installation of PARC T2 Systems and Mcgannan System to automate parking processes.
Parking & Transportation Senior Manager, NRG Park Stadium Houston, TX 2014
Led parking, traffic, transportation and logistics operations for this stadium that can sit up to 80,000 customers for major events.
Managed up to 500 employees, including handling all staff scheduling.
Developed and implemented the overall Transportation Management Plan (TMP), including working with bus, limo and taxi operators; city, state and county officials; and owners of adjacent land and lots.
Built and maintained positive communications with personnel at Reliant Park; the Texas Department of Transportation (TxDOT); City of Houston; Houston Police Department; Metropolitan Transit Authority of Harris County (METRO); and numerous other local police and government agencies.
Oversaw parking lot set up and tear down, as well as traffic control; programming vehicle and pedestrian directional signage; and placing permits in strategic locations.
Completed surveys that identified travel patterns and issues, and developed new policies, pricing/fee structures, parking permit tags and allocation to support parking/transportation objectives.
Regional Manager, WallyPark at Hobby Airport Houston, TX 2011-2014
Managed fiscal operations for airport parking and transportation services.
Led the parking revenue operations system, including access control equipment and software.
Oversaw all gating equipment, the processing parking citations and permit parking zones.
Managed the processing of accounts payable to ensure timely and accurate payment of invoices.
Collaborated with managers and personnel in the Routing Department to ensure systems were correct for optimal use, and with supervisors to achieve TxDOT compliance.
Played an integral role on the PTS Leadership Team to project long-term goals across field operations and financial objectives.
Designed all operating policies and procedures for transportation.
Educated employees on best practices of customer service, bus safety, regulations and laws.
Monitored bus fuel and maintenance documents, and conducted periodic audit as needed.
Identified and resolved guest complaints in a timely and professional matter.
Built and maintained relationships with airport, city and government officials.
Senior Operations Manager, ABM Parking Houston, TX 2006-2011
Oversaw more than 90 employees and 13,000 parking stalls at 10 facilities that generated more than $10 million in gross sales, including surface lots, garage, and valet operations.
Successfully maximized customer satisfaction and minimized cost while parking and transportation.
Installed a parking automation system that improved the ability to control revenue collection.
Interviewed candidates for employment, and hired new team members that were a good fit.
Trained, mentored and coached personnel on best practices of daily operations.
Managed operations of parking permits and EZ TAG, and completed a monthly key card audit report.
Supervised allocation of parking spaces and T extensive audits.
Ensured all properties were well-maintenance to reduce liability.
Established procedures and assured compliance with federal, state and local laws.
Prepared annual cash budgets for each property.
Assisted legal staff with preparing and presenting materials.
Food & Beverage Manager, Marriott Hotel Houston, TX 2001-2006
Earned an Outstanding Performance Award and a President s Award for stellar achievement.
Led 20 personnel and dining room, banquet room, service and kitchen areas.
Helped develop food and beverages menus that resonated with customers.
Implemented effective controls to manage food, beverage and labor costs.
Bachelor of Science, Management, University of Houston; earned 2001
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