Yyyyyy x. yyyyyy

Experienced Strategic Leader with several years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in managing day-to-day administrative operations, implementing both sales and operational procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

• Direct day to day sales and account management functions within a fast-paced environment with a concentration on increasing customer retention and organizational revenue
• Identify customer needs/wants and make appropriate product recommendations, complete customer contracts and warranties, and process customer transactions
• Maintain a keen knowledge of organizational products, pricing plans, and current promotions in order to successfully recommend the most up to date solutions for customers
• Provide feedback to the Store Manager in regards to customer feedback, ensure merchandise is consistently displayed properly, and assist customers with phone set up as needed

• Guided daily sales operations within a fast-paced retail store which included processing transactions, assisting customers with product related questions, and overseeing product merchandising
• Ensured that all customer concerns were addressed in a timely manner with a focus on resolving issues and retaining the customer s business
• Consistently promoted a positive working environment and open door policy which resulted in an increase in customer satisfaction levels
• Utilized superior communication and interpersonal abilities in order to diffuse escalated customer service situations in addition to successfully fostering positive relationships within the community

• Coordinated both sales and customer service functions within a successful retail store with a concentration on designing sales strategies and improving store performance
• Maintained a significant knowledge of current store promotions and pricing changes, verified both incoming and outgoing store merchandise, and maintained appropriate inventory levels
• Played a lead role in bookkeeping functions in addition to overseeing the creation of in-depth reports which were used to keep store management informed of current operations
• Provided leadership/coaching to staff members and assisted with large-scale store-wide projects as needed

Yyyyyy x. yyyyyy

United States Military 2011-July 2014

  Acted as both a Medical Operations Sergeant and Senior Enlisted Leader which required superior leadership ability and superior medical acumen

  Instrumental in mission planning for civil military operations, provided guidance to executive management on required medical assessments, and prepared medical intelligence briefs

  Maintained accountability for over $520 thousand worth of equipment in addition to acting as a mentor for 5 junior level Enlisted Medics

  Designed and implemented a Class VIII ordering spreadsheet which streamlined the ordering/tracking of medical supplies (including controlled substances)

  Facilitated the training and overall guidance related to Tactical Combat Casualty Care and Management which resulted in 15 Solders becoming Certified Combat Lifesavers

  As a Leader, handled several administrative functions which included managing a budget of over $51 million and monitoring equipment totaling over $5 million in addition to implementing standard operating procedures and ensuring continuous compliance with federal regulations

  Provided comprehensive medical care to over 250,000 active duty Solders and retirees along with acting as the primary Collateral Duty Safety Officer

Bachelor of Science, Criminal Justice, Park University, Parkville, MO (Currently Attending)

Training Includes: Master Resiliency Training, Sexual Harassment Assault & Prevention, Environmental Compliance Officers Course, and Alcohol/Drug Abuse Team Training