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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Detail oriented Professional eager to contribute 10+ years of experience to a challenging opportunity.


Profile of Qualifications


  • Top notch organizational, leadership and problem solving skills, critical to coordinating plans and managing projects.
  • Skilled in optimizing efficiency and maintaining quality control while managing day to day logistics.
  • Dynamic interpersonal skills, key to conducting highly effective training, forming positive relationships and relaying pertinent information to appropriate parties.
  • Bilingual in English and Spanish; proficient in French.


Professional Synopsis


Mutual of America, Boca Raton, FL 2016-Present

Claim Service Representative

  • Demonstrate a strong attention to detail while thoroughly reviewing claims / patron information, processing withdrawal requests and resolving inquiries.
  • Complete assigned tasks on time, within a deadline based environment.
  • Deliver top notch customer service; rapidly answer questions.


Club Z! In-home Tutoring Services, Boynton Beach, FL 2016-Present

Educational Consultant

  • Leverage excellent organizational abilities while assisting with full cycle of tutoring.
  • Identify student strengths / opportunities and make solid recommendations to promote growth / development.
  • Accurately document information / progress; relay pertinent information to Area Director.


Instituto de la Educaci n B sica Del Estado de Morelos, Cuernavaca, Mexico 2012-2015


  • Utilized strong leadership skills to manage classrooms containing 30+ students.
  • Developed highly effective curriculum in various subject areas.
  • Thoroughly assessed students and developed needs based lesson plans to promote growth.
  • Awarded first place in State Test Excellence in Math, Spanish and Civics.
  • Devised a strategic plan regarding Psychologist presence in schools; presented directly to Governor.


Instituto de la Educaci n B sica Del Estado de Morelos. Cuernavaca, Mexico 2009-2011

Teaching Assessor

  • Leveraged top notch communication skills to liaise between multiple educational departments.
  • Performed various administrative tasks, including report generation, program coordination and performance evaluation.
  • Used excellent leadership abilities to hire and train 300 Teachers; oversaw performance of Teachers throughout assigned territory.
  • Presented critical data to Governor regarding school achievements.
  • Contributed extensively to budget development for fiscal year.





Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




UPS Supply Chain Solutions, Cuautla, Mexico 2005-2007

International Freight Specialist | Customer Service Agent

  • Leveraged excellent communication skills to identify needs and develop individualized solutions to ensure satisfaction for high profile clients.
  • Utilized strong organizational skills to coordinate shipments; thoroughly reviewed and tracked all operations, coordinated customs clearance processes and managed invoices.
  • Streamlined existing processes, resulting in improved transit times, optimized routing and overall increased efficiency.
  • Used excellent leadership skills to oversee daily operations of 3 team members.




Master Degree in Teaching, Universidad Latina, Cuautla, Morelos, Mexico; 2009

MBA, International Business, Universidad Internacional, Cuernavaca, Morelos, Mexico; 2005

Bachelor Degree in Teaching, Centro de Estudios Superiores Tlatlauquitepec, Puebla, Mexico; 2005

Bachelor Degree in Business Administration, Universidad Internacional, Cuernavaca, Morelos, Mexico; 2003

Professional Development


Certification in Reading Comprehension for students, I.T.E.S.M; 2012

Teaching Knowledge Test, University of Cambridge, ESOL Examinations; 2012

IC3 Certification, CERTIPORT; 2013

National Certification in English Language, CENNI; 2014

Certification for Teaching Spanish as a Foreign Language, International House Mexico; 2014

Series 6

Investment Company & Variable Contracts Products Representative Certification; 2016-Present

Lions Club Volunteer

Rotary Club Volunteer


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