Yyyyyy x. yyyyyy

xxxxxx Park Ridge St. | Weston, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

Confident, worldly and capable Global Hospitality Executive with vast background in leading operations related to transportation, sales, marketing, customer service, and value creation. Proven excellence over the course of a highly successful career marked by many successes in the hotel and cruise industry, Areas of skill include hospitality, food & beverage, casino, entertainment, retail, tours and start-up enterprises. Results-focused with a drive to achieve excellence, as well as grow levels of profit and revenue. Call on acumen in business and marketing, branding Quality Assurance/ISO and organization design to surpass organizational expectations. Tactical with excellent motivational and leadership skills used to inspire and encourage working teams. Possess dual Austrian and U.S. citizenship. In pursuance of a President, CEO or other executive-level opportunity with a dynamic company with a strong industry reputation.

  Led operations including P&L for XxxxxxeetPro Ocean Leisure, including over 12 expedition-style, boutique, niche cruise operators under contract, ranging from casual to four- and five-star luxury experiences

  Skillfully administered a $500M budget to maximize Royal Caribbean s resource allocation, cost controls and bottom-line profit increases; included development and management of staffing budgets as well

  Established and led a dynamic Royal Caribbean management team of 7K in bolstering team performance levels

  Garnered 100% guest satisfaction in first year of operation with Xpeditions; surpassed fiscal projections by 10% 


  Positioned Crystal Cruises as the foremost large luxury ship segment brand by Cond Nast Traveler; named as Travel & Leisure Reader s Choice World s Best Awards for seven years, the sole brand to achieve dual recognition

  Earned Cond Nast Traveler s Top 100 Reader s Choice Awards-The Best in the World in 1999, as well as Best of the Best Third Place; Crystal Cruises was also recognized as the highest-rated cruise

  Heightened Crystal Cruises guest satisfaction by 15%; increased onboard revenue by 8% and cut spending by 10% 


  Received the coveted Berlitz Five-Stars Plus rating in the first year axxxxxxoat with Celebrity Cruises and Fantasy Cruises

  Honored with the Finest Cruise Line Award by Cond Nast Traveler; also received several awards from Travel Holiday magazine with the Royal Viking Line

  Selected core skills include Cost Management, Finance, Human Resources as well as Supply Chain, Procurement and New Business Development

President & CEO, CMI LEISURE MANAGEMENT, INC (2015-Present)

  Oversee hotel functions for eight expedition-style cruise ships that operate under global itineraries; includes management of business duties and P&L

  Worked with XxxxxxeetPro Leisure until its acquisition by new investors and became CMI Leisure Management, Inc. 


President & CEO, DRW HOSPITALITY GROUP (2015)

  Managed a start-up for small ship cruise companies; led general management efforts on a daily basis

  Also directed all commercial operations with the utmost in precision

Executive Vice President of Hotel and Commercial Operations, XXXXXXEETPRO LEISURE (2011-2014)

  Managed internationally-reaching operations in the ocean and river ship sectors

  Delivered hotel management and concession contracts to Ship Owners and Operators

  Chartered ships to Tour and Cruise Operators on behalf of Ship Owners as needed


  Engaged daily in concept development, programming and contract negotiations, among other vital duties

  Executed hotel operations for Food & Beverage, HK, Reception and hotel systems, e.g. PMS, POS and Hotel Inventory; also oversaw retail concepts with a spa and wellness focus 


  Handled processes focused on Finance/Controlling, Human Resources and Commercial Administration 


President & CEO, CRUISE WEST (2008-2010)

  Reported to the Chairman and Managing Director of the Board to lead
cruises for a privately-owned, global leader in small-ship exploration voyages, the largest American-owned cruise line and Alaskan tour operator

  Earned approximately $100M in revenue within a facility that housed 900 beds, nine boutique ships, and a 450-person staff team; called on strategic planning and P&L accountability to ensure success

  Launched and expanded upon product line to include the Galapagos Islands, Antarctica and the European River; also proved crucial in developing and setting forth an Explorer Class Stateroom concept


YYYYYY X. YYYYYY

Continued

President & CEO, CRUISE WEST (Continued)

  Served as a proud, engaged member of the United States Tour Operators Association (USTOA) during tenure 


  Earned the Reader s Choice Award for Best Cruise Line-Small Ship 2008 by Recommend Magazine, along with the Reader s Choice Award for Best Expedition Cruise Line- 2008 by Porthole Magazine

  Listed in the Ten Perfect Itineraries- Voyage to the Bering Sea and Island Sanctuaries by Cond Nast Traveler

  Reorganized the company to adjust to challenging 2008-2009 economic conditions; played a key role in the sale of the company in 2010

Chief Operating Officer, TAUCK WORLD DISCOVERY (2007-2008)

  Developed short- and long-term plans for operations management for a privately-owned company with approximately $400M in achieved revenue; reported directly to the company s CEO

  Took on complete P&L responsibility for an internationally-recognized global leader in upscale, escorted land, cruise, riverboat, and family journeys

  Provided clients with more than 100 unique, enticing travel options worldwide

  Handled all marketing, sales, information technology (IT) and business services management duties, calling on multitasking skills and the ability to excel under pressure in deadline-driven settings

Senior Vice President-Xxxxxxeet Operations/Celebrity Cruises, Royal Caribbean Cruises, 2002-2006

Managing Director, Xpeditions, 2005-2006

Lecturer-Dean s Distinguished Lecture Series, Cornell University, 1999, 2004

Lecturer-Master Class Luxury Brand Management, Cornell University, 2002

Senior Vice President of Hotel Operations, Crystal Cruises, Inc., 1994-2002

Vice President of Hotel Operations, Celebrity Cruises and Fantasy Cruises, 1991-1994

Adjunct Professor-Hospitality Management, Nova Southeastern University, 1993

Director of Hotel Operations, Crystal Cruises, Inc., 1989-1991

Hotel Director, Royal Viking Line, 1985-1989

Front Office Manager, Hotel Silvretta, 1982-1983

Assistant Hotel Manager/Management Trainee, Sunstar Park Hotel, 1980-1982

Requested as frequent Speaker and Panelist at conferences, workshops, and lecture series focused on hospitality management, e.g. Smithsonian, SeaTrade and Cruise & Ferry Conferences, as well as Hospitality Sales and Marketing Associations International (HSMAI) and the Harvard Business School Case Study for Celebrity Cruises.

Executive Leadership Program, University of Chicago Booth School of Business

Executive Development Program, Harvard Business School

Advanced Management Program (AMP), Cornell University

Executive Programs, Anderson School of Management, University of California Los Angeles

Post-Graduate Studies, Hotel Management, Hotellieriesuisse

Diploma with Distinction, Tourismusschule

Certified Hotel Administrator, American Hotel & Motel Association

Certified Hotelier of Austria

List of current Professional Affiliations available upon request