Yyyyyy x. yyyyyy

1511 Channel Islands Way | West Covina, CA 9179xxx-xxx-xxxx | abc@xyz.com

Driven, confident and expert-level Senior Information Technology Manager with a background in completing full-cycle implementations including application and infrastructure efforts. Self-assured with a reputation for fueling measures that bolster levels of productivity and solution development. Serve as a trusted advisor to senior personnel. Act as a motivational leader and team builder, inspired by innovation that drives others beyond their comfort zones. In search of an IT Program, Service Delivery or Application Manager role that will allow for sharpening and refining skills.

  Determine the scope of each effort, including scheduling, product enhancements, reporting, defect response and adherence to client requests (Medhok)

  Handled all testing and training efforts with RCIT with great success

  Organized and led RCIT operations for a project portfolio that contained over 200 requests for development

  Led RCIT infrastructure efforts e.g. server upgrades, email migration, as well as desktop and server virtualization

  Managed Requests for Proposals (RFPs), project scopes, scheduling and costing efforts with RCIT; boosted productivity, often achieving project completion in 6-8 months per legal reasons instead of the anticipated 12-18 months

  With Oracle/Siebel, completed the Siebel Client Server and Application; also monitored Server/Database Server, Workflow and Assignment Manager all while working with a project budget of $10M

  Customized user interfaces with SAP and crafted security roles in alignment with client and company needs

  Technical areas of expertise include application support, hardware, networks, operating systems, enterprise collaboration, email, ERP, CRM, Virtualization, Business Intelligence, Analytics, Cloud Programs, Databases, Languages, Mobile Operations, Application Development, ISTM and Security/Compliance

IT Operations | Staff Management | Team Building | Strategic Planning | Project Management | Client Relations

Business Acumen | Performance Assessment | Budgeting | Change Agent | Time Management | Agile | Waterfall

Cloud Computing | SDLC | Rapid Deployment | ICS | ERP | CRM | EHR | EMS | COOP | LMS

List of additional technical aptitudes available upon request

Medhok, Inc., 2017-Present, Client Services, Implementation and Project Manager

  Create and introduce healthcare plan software solutions with the aid of cross-functional teams in a remote setting

  Work with clients to plan at all project phases; fuel customer engagement during adoption and launch

  Drive positive collaboration amongst functional teams and clients to attain project milestones

  Configure and test software to ensure adherence to client needs

  Oversee the development and reporting of work requests per client priorities

County of Riverside Information Technology (RCIT), 2014-2017, Information Technology Manager II

  Adhered at all times to an IT vision and strategic measures, as well as Key Performance Indicators (KPIs), used to monitor progress in corporate goal achievement

  Managed PeopleSoft ERP and Departmental Application Development groups, often liaising with departments to tend to client needs and improve overall software use

  Led delivery and development work, including application implementation, project management, production, quality assurance, process improvement and the like

  Oversaw the $20M+ annual divisional budgetary functions

  Supervised and guided a 30-person team of supervisors, Application Developers, Business System Analysts and Project Managers; assessed the performance of direct reports as well

  Developed and supported application software internally and created via COTS; drove compliance with SDLC, Agile, Waterfall and Rapid Deployment best practices

  Crafted language databases and support tools used in the development and testing of hardware and software

Information Technology Officer II, Application Development-Dept. of Public Social Services

  Drove daily operations that ran parallel to departmental goals, e.g. application development, reporting, project management, quality assurance, etc.

  Managed a 25+-person team; effectively delegated workflows for team members and evaluated direct reports progress

Yyyyyy x. yyyyyy

Continued

Information Technology Officer II, Application Development-Dept. of Public Social Services (Continued)

  Led the IT Application and Reporting teams in supporting more than 80 applications within an assigned project portfolio; always adhered to software best practice standards

  Defined project scope, schedule and workflows to meet client requirements

  Proved crucial in overseeing a generous divisional budget exceeding $20M in total

Information Technology Officer II, Project Manager for Correctional Electronic Health Record Implementation

  Directed EHR implementation across the country for Correctional Health Services at five Sheriff Jail facilities and three Juvenile Probation Halls

  Worked in conjunction with county stakeholders including the Executive Office and County Counsel, as well as external vendors, to efficaciously address project needs per defined budgetary and scope specifications

  Deployed a wireless network, as well as hardware, mobile medical carts, an EHR application and systems interfaces

  Guided and mentored a 30-person team comprised of Business Systems Analysts, System/Network Administrators, Communication Engineers, IT Security Analysts, Technical Support staff and clinical personnel

  Seamlessly managed a project budget that exceeded $10M

Business System Analysis Supervisor/Program Manager, Dept. of Environmental Health (2012-2014)

  Worked within the IT Division to manage a team of Business System Analysts, System Administrators and User Technical Support; supervised the performance of all direct reports

  Oversaw system, application and desktop support functions for the Department

  Worked within a portfolio of projects including enhancements, upgrades, development and supports, among other items

  Served as an effective intermediary between cities, counties, states and additional clients to achieve solutions management; led project planning and client engagement efforts at all phases

  Adhered to relevant policies, processes and standards using a developed IT infrastructure and training budget; also managed a support budget of over $5M

IT Business System Analysis Supervisor/Customer Relationship Manager, Community Health Agency IT Dept. (2003-2012)

  Directed IT operations for the CRM Group; sought to at all times achieve the correct level of IT service delivery

  Worked as a Project Management Office and customer liaison for IT projects and implementations

  Supervised a dynamic team of Project Managers and Business System Analysts, including full responsibility for direct reports in working within a specified operational plan in support of departmental business goals

  Aimed to improve customer operations by assessing IT requirements to suggest needs-based solutions

  Prepared and shared technical and functional specifications

  Created service-level agreements and authored Memoranda of Understanding as required

  Crafted KPIs and tactical measures to measure progress at all project phases

  Headed numerous high-scale projects including infrastructure transformation, desktop virtualization and much more

Customer Relationship Management (CRM) Administrator, Wes-Corp Credit Union, 2002-2003

Senior Customer Relationship Management (CRM) Administrator, Oracle Siebel, 2000-2002

Senior SAP ERP Consultant, SAP Australia/America, 1995-2000

Bachelor of Business, Business Information Systems, Royal Melbourne Institute of Technology University

Certified Oracle CRM (Siebel) Business Analyst and Technical Consultant | Certified SAP Consultant

Essentials of Project Management (PMP) Training | Supervising and Management Excellence Academies

Executive Leadership Training Program | Principles of Business Analysis (IIBA) Training | SAP Boot Camp

HIPAA, HITECT, PHI, PII, Security | SEMS-The California Standardized Management System

NIMS-National Incident Management System | ICS-Incident Command System | Microsoft SQL Database Training

Microsoft SharePoint 2010 Designer Training | Oracle-Siebel Boot Camp | PMP Certification (in progress)