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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Strategic Leader with 15+ years of experience and a proven ability to lead others and provide exceptional support within a variety of industries. Experienced in managing both customer service and sales departments, supervising cross-functional teams, managing financial operations, and maintaining a positive working environment at all times. Highly adept in devising innovating operational strategies in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.
Proficient in: Salesforce.com, Gainsight, Tableau, PMAPS, Qvidian, and Microsoft Office Suite
Key Competencies
Operations Management Forecasting/Budgeting Inventory Management Proposal Management |
Account Management Administrative Support Team Leadership Project Management |
Training/Coaching Attention to Detail Complex Problem Solving Process Improvement |
Professional Experience
SciQuest, Morrisville, NC November 2014-July 2016
Customer Success Manager
Directed daily customer support operations within a fast-paced environment with a concentration on increasing productivity, efficiency, and customer satisfaction levels
Utilized superior communication and interpersonal abilities in order to manage both domestic and international client accounts through several verticals
Designed and implemented innovative business development and account retention strategies in addition to ensuring both tax and regulatory standards were followed
Identified client s technical needs in order to make appropriate recommendations, presented individualized business cases, and outline business impact to client s
Managed a portfolio which consisted of 27 clients which amounted to approximately $25 million in recurring revenue in addition to achieving a 100% renewal rate in 2015, an increase in product utilization by 50%, and increase in new product licenses by 75%
PeopleFluent, Raleigh, NC August 2004-November 2014
Manager Services Sales (2013-2014)
Instrumental in the management of logistical operations within the department which included supervising both the sales and professional services teams
Provided both individualized and group training to staff members, assisted in managing key client accounts, and evaluated product enhancements and/or configuration options
Played a lead role in the design of specific technology packages for partners, worked with clients in order to identify product needs, and created sales presentations
Inducted into President s Club by a group of peers due to exceptional support efforts
Senior Sales Operations Analyst/Proposal Manager (2008-2013)
Guided the completion of complex sales operations which included implementing sales/pricing strategies and supporting 30 Regional Sales Managers and 4 International Account Executives
Oversaw the request for proposal process, created innovative sales presentations, provided process training for new staff members, and devised sales reports using Sales Force
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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Professional Experience Continued:
Senior Sales Operations Analyst/Proposal Manager Continued:
Played a lead role in a large-scale corporate re-branding effort which required reviewing materials and ensuring the messages were consistent with the new corporate identity
Supervised the demonstration calendar which provided scheduling for both Solutions Consultants and Regional Sales Managers and required significant analytical abilities
Sales Operations Analyst (2005-2008)
Provided administrative support to the Senior Vice President of Sales which included managing request for proposals, generating sales quotes, and obtaining sales documentation
Lead several sales project operations such as defining project timelines, defining project scope, and managing project deliverables
Sales Administrator (2004-2005)
Handled various administrative functions within the organization which included creating financial reports, identifying performance indicators, and analyzing sales metrics
Designed and implemented a formal corporate site visit process which ensured all guests were provided with an exceptional experience
Additional Professional Experience
Industrial Engineering, Administrator, ALSTOM Transportation, 2002-2004
Member Service Representative, Corning Credit Union, 2001-2002
Operations Manager, Friends & Co. Staffing Services, 1998-2001
Staffing Manager/Administrative Manager, Accountants Inc., 1996-1998
Education
Bachelor of Science, Business Management, Industrial Relations Concentration
State University of New York, Geneseo
Professional in Human Resources Certification, Human Resource Certification Institute
Awards/Affiliations
President s Club Member, 2013
Administrative Employee of the Year, Accountants Inc.
Member, Society of Human Resource Management
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