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Yyyyyy x. yyyyyy

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Driven, focused, and hard-working Strategic Leader with 15+ years of experience and a proven ability to lead others and provide exceptional support within a variety of industries. Experienced in managing both customer service and sales departments, supervising cross-functional teams, managing financial operations, and maintaining a positive working environment at all times. Highly adept in devising innovating operational strategies in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.

 

Proficient in: Salesforce.com, Gainsight, Tableau, PMAPS, Qvidian, and Microsoft Office Suite

Key Competencies

 

 

         Operations Management

         Forecasting/Budgeting

         Inventory Management

         Proposal Management

         Account Management

         Administrative Support

         Team Leadership

         Project Management

         Training/Coaching

         Attention to Detail

         Complex Problem Solving

         Process Improvement

 

Professional Experience

SciQuest, Morrisville, NC November 2014-July 2016

Customer Success Manager

  Directed daily customer support operations within a fast-paced environment with a concentration on increasing productivity, efficiency, and customer satisfaction levels

  Utilized superior communication and interpersonal abilities in order to manage both domestic and international client accounts through several verticals

  Designed and implemented innovative business development and account retention strategies in addition to ensuring both tax and regulatory standards were followed

  Identified client s technical needs in order to make appropriate recommendations, presented individualized business cases, and outline business impact to client s

  Managed a portfolio which consisted of 27 clients which amounted to approximately $25 million in recurring revenue in addition to achieving a 100% renewal rate in 2015, an increase in product utilization by 50%, and increase in new product licenses by 75%

 

PeopleFluent, Raleigh, NC August 2004-November 2014

Manager Services Sales (2013-2014)

  Instrumental in the management of logistical operations within the department which included supervising both the sales and professional services teams

  Provided both individualized and group training to staff members, assisted in managing key client accounts, and evaluated product enhancements and/or configuration options

  Played a lead role in the design of specific technology packages for partners, worked with clients in order to identify product needs, and created sales presentations

  Inducted into President s Club by a group of peers due to exceptional support efforts

 

Senior Sales Operations Analyst/Proposal Manager (2008-2013)

  Guided the completion of complex sales operations which included implementing sales/pricing strategies and supporting 30 Regional Sales Managers and 4 International Account Executives

  Oversaw the request for proposal process, created innovative sales presentations, provided process training for new staff members, and devised sales reports using Sales Force

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Professional Experience Continued:

Senior Sales Operations Analyst/Proposal Manager Continued:

  Played a lead role in a large-scale corporate re-branding effort which required reviewing materials and ensuring the messages were consistent with the new corporate identity

  Supervised the demonstration calendar which provided scheduling for both Solutions Consultants and Regional Sales Managers and required significant analytical abilities

 

Sales Operations Analyst (2005-2008)

  Provided administrative support to the Senior Vice President of Sales which included managing request for proposals, generating sales quotes, and obtaining sales documentation

  Lead several sales project operations such as defining project timelines, defining project scope, and managing project deliverables

 

Sales Administrator (2004-2005)

  Handled various administrative functions within the organization which included creating financial reports, identifying performance indicators, and analyzing sales metrics

  Designed and implemented a formal corporate site visit process which ensured all guests were provided with an exceptional experience

 

Additional Professional Experience

 

  Industrial Engineering, Administrator, ALSTOM Transportation, 2002-2004

  Member Service Representative, Corning Credit Union, 2001-2002

  Operations Manager, Friends & Co. Staffing Services, 1998-2001

  Staffing Manager/Administrative Manager, Accountants Inc., 1996-1998

 

Education

 

Bachelor of Science, Business Management, Industrial Relations Concentration

State University of New York, Geneseo

 

Professional in Human Resources Certification, Human Resource Certification Institute

 

Awards/Affiliations

 

President s Club Member, 2013

Administrative Employee of the Year, Accountants Inc.

Member, Society of Human Resource Management

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