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Yyyyyy x. yyyyyy


xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000



  Offer vast experience in client-driven industry, with expertise in areas ranging from sales and customer service to human resources, operations management and administrative

  Excel in identifying customer needs, delivering customized solutions, building loyalty, and maximizing satisfaction levels; dynamic communication, consultation, presentation, and relationship management skills

  Motivating, hands-on leader with strong background in hiring, training and directing staff; equally effective in management, independent and collaborative teamwork roles

  Effectively prioritize, coordinate and manage workflow/projects to optimize use of time and resources in achieving aggressive performance goals



Professional Experience


Hub General Manager, Advance Auto Parts-Temple, TX 2015-2017

  Steered full-scope store operations through P&L; additionally managed hub inventory for effective distribution of merchandise to district-wide stores

  Managed sales and servicing of DIY and Commercial customers to optimize revenue production; included strategic visual merchandising

  Successfully interviewed, hired, trained, and directed staff, with emphasis on building and leading a productive team focused on delivering quality service and ensuring customer satisfaction

Store Manager, AutoZone-Magnolia, TX 2012-2015

  Managed high-volume store operations spanning human resources, sales and customer service through merchandising, administrative and P&L reviews


Area Trainer, Advance Auto Parts-TX/traveled multiple states 1990-2012

  Ensured new store managers and assistant managers participated in Store Management Training Program (SMTP) within stringent timelines

  Worked closely with District Managers in developing district training programs customized to individual needs; included sales, customer service and technical training

  Collaborated with Regional staff in defining optimal, cost-effective training locations; distributed invitations and coordinated attendee hotel accommodations

  Independently facilitated classes while additionally partnering with management-level subject matter experts in areas ranging from HR and Loss Prevention to Commercial Sales to maximize training results





Undergraduate Studies, Austin Community College-Austin, TX; 1991-1992
Undergraduate Studies, University of Texas-Austin, TX; 1989-1991



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