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Yyyyyy x. yyyyyy
xxx-xxx-xxxx ￨ 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ￨ abc@xyz.com
Profile
Offer vast experience in client-driven industry, with expertise in areas ranging from sales and customer service to human resources, operations management and administrative
Excel in identifying customer needs, delivering customized solutions, building loyalty, and maximizing satisfaction levels; dynamic communication, consultation, presentation, and relationship management skills
Motivating, hands-on leader with strong background in hiring, training and directing staff; equally effective in management, independent and collaborative teamwork roles
Effectively prioritize, coordinate and manage workflow/projects to optimize use of time and resources in achieving aggressive performance goals
Professional Experience
Hub General Manager, Advance Auto Parts-Temple, TX 2015-2017
Steered full-scope store operations through P&L; additionally managed hub inventory for effective distribution of merchandise to district-wide stores
Managed sales and servicing of DIY and Commercial customers to optimize revenue production; included strategic visual merchandising
Successfully interviewed, hired, trained, and directed staff, with emphasis on building and leading a productive team focused on delivering quality service and ensuring customer satisfaction
Store Manager, AutoZone-Magnolia,
TX 2012-2015
Managed high-volume store operations spanning human resources, sales and customer service through merchandising, administrative and P&L reviews
Area Trainer, Advance Auto Parts-TX/traveled multiple states 1990-2012
Ensured new store managers and assistant managers participated in Store Management Training Program (SMTP) within stringent timelines
Worked closely with District Managers in developing district training programs customized to individual needs; included sales, customer service and technical training
Collaborated with Regional staff in defining optimal, cost-effective training locations; distributed invitations and coordinated attendee hotel accommodations
Independently facilitated classes while additionally partnering with management-level subject matter experts in areas ranging from HR and Loss Prevention to Commercial Sales to maximize training results
Education
Undergraduate
Studies, Austin Community College-Austin, TX; 1991-1992
Undergraduate Studies, University of Texas-Austin, TX; 1989-1991
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