- 6 Lynette Dr.Ÿ Xxxxxx, XXXXXX xxxxxx-9003 ( (xxx-xxx-xxxx * abc@xyz.com

HR/Personnel Administration

Qualifications Profile

    Self-motivated and efficiency-focused administration professional with more than 8 years providing high-performance customer service, staff administration, and operations support mostly in the manufacturing and healthcare industries.

    Proven adaptability in various work engagements, with fast learning abilities to reach high productivity in fast-paced work environments and new or demanding assignments independently or as part of a team.

    Detailed, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful to achieve expected outcomes with or without supervision.

    Effective interpersonal communication skills that help in forging collaborative team synergies across diverse ethnicities in attaining shared commitments.

Key Expertise

HR Management Support

    Manpower Sourcing & Recruitment

    Personnel Administration

    Performance Appraisal

    Health/Fitness Advocacy in the Workplace

Business Operations Support

    Healthcare Administration

    Customer Service Management

    Relationship Management (Clients, Employees, & Suppliers)

    Tactical & Operations Planning

    Operations Management

    Resource Management

    Accounts Payable Management

    Project Management Support

    Policies & Regulatory Compliance (i.e. OSHA, HIPAA, GAAP, & SOX)

    Invoice/Billing Administration

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

Technical

    Medical Coding: ICD9 & CPT

    ERP: Dun & Bradstreet

    Database: Oracle

    Productivity Tools: MS Office Suite

Professional Experience

    Responsible for the safe and efficient operation of multiple pieces of machinery while developing and implementing revised operating procedures that maximize resource utilization in achieving department missions and objectives.

    Serve as the personnel star point, providing HR support in staff recruitment and onboarding of new hires and personnel administration involving payroll, leaves & benefits, timekeeping & attendance, overtime, conflict resolution, and training, among others.

    Worked with physicians to ensure compliance with the policies and procedures of the Apogee program.

    Managed appointment calendars and rounding schedules of physicians while providing exceptional customer service in interacting with patients, explaining relevant services, and completing quality visits/calls upon discharge.

    Verified patient insurance eligibility, and performed medical coding under ICD-9 and CPT code formats.

    Coordinated with hospitalists and physicians on a daily basis, ensuring hospitalist documentation compliance, and providing information to correct/remediate client dissatisfaction.

    Assisted in creating and implementing the center s performance management system, collaborating with key management and staff in enhancing the system for continuous system development that met evolving needs of the business while supporting the creation of new processes to address system implementation issues.

    Trained and mentored key personnel in administering and using the system, supporting a Train the Trainor program to ensure continuing education for new users moving forward.

    Met and exceeded expectations in implementing projects in terms of deliverables, deadlines, and budget performance.

    Provided accurate data entry, transaction posting, and auditing of daily invoices in the Dun & Bradstreet ERP and Oracle database systems.

    Consistently exceeded monthly standards in processing accounts payables while ensuring compliance with accounting standards and practices.

Education & Credentials

SHAWNEE STATE UNIVERSITY Ÿ Portsmouth Xxxxxx (2011)

B.S. in Business Administration, with focus on Healthcare Administration, GPA: 3.78

Magna cum Laude, Outstanding Student Award