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Yyyyyy x. yyyyyy

- 1885 N Meadow Cir.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


IT Management

Qualifications Profile


    Highly self-motivated and results-driven management professional with more than 26 years of experience inclusive of 10 years providing high-performance IT systems administration, technical support, and customer/user service management in the IT solutions and home entertainment industries.

    Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.


Key Expertise


IT Operations Management

    Strategic IT Planning & Execution

    Customer Service Management

    Relationship Management (Customers/Users, Stakeholders, & IT Suppliers)

    Computing Resource Management

    Disaster Recovery Administration

    Technical Service Support

    Data & Network Center Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Negotiations & Diplomacy

Full Cycle Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Change Management

    Agile /Scrum Methodologies

    PERT/CPM Charting

    Project Progress Documentation

    Project Budget Management

    Systems Install & Divestment

    Stress & User Acceptance Testing

    Post Implementation Support


Professional Experience


IT Service Management

    Provided technical leadership in systems and data analysis for presentation to senior and executive management at Blockbuster and Spectrum Software.

    Led and managed financial systems developers and provided systems administration over 15 serves for enterprise-wide email communication and webhosting services worldwide.

Business Management

    Provided strategic direction in planning and managing all business functions at Jackie s Creations.

    Integrated and executed cross-functional departmental strategies adhering to overall corporate vision, mission and business objectives.

    Planned and managed resources to maximize strengths and overcome identified corporate weakness while addressing efficiency in financial forecasting accuracy and market responsiveness, change management, and retail sales growth.

    Analyzed market trends, competitor advantages, and historic performance statistics to determine potential for growth in target markets and craft short-to-medium range business plans.

Customer Service Management

    Provided technical customer support in addressing user issues or problems with IBM Lotus Notes, CC Mail, Freelance, Lotus123, and database systems.

    Restored confidence and business patronage with high success rate in complaint resolution.


Work History


Consumer Services Coordinator EPC, Experian Ÿ Allen, XXXXXX May 2015 Present

Customer Care Professional, United Health Care Ÿ Richardson, XXXXXX Feb May 2015

Sales Associate, CLS Trading, LLC.Ÿ Plano, XXXXXX Oct 2014 Feb 2015

President, Jacqui s Creations, Inc.Ÿ Xxxxxx, XXXXXX 2004 2014

Technical Engineering Advisor/Manager, Blockbuster Ÿ Dallas, XXXXXX 1998 2004

Senior Consultant, Spectrum Software Services Ÿ Garland, XXXXXX 1995 1998

Payroll Consultant/Manager, Hazar, Inc.Ÿ Euless, XXXXXX 1990 1995





A.A.S. Business Administration Information Systems, summa cum laude, GPA: 4.0


    Co-authored and published an art curriculum book


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