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- 1885 N Meadow Cir. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Highly self-motivated and results-driven management professional with more than 26 years of experience inclusive of 10 years providing high-performance IT systems administration, technical support, and customer/user service management in the IT solutions and home entertainment industries.
Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.
IT Operations Management
Strategic IT Planning & Execution
Customer Service Management
Relationship Management (Customers/Users, Stakeholders, & IT Suppliers)
Computing Resource Management
Disaster Recovery Administration
Technical Service Support
Data & Network Center Management
Continuous Quality Improvement
Negotiations & Diplomacy
Full Cycle Project Management
Concurrent Project Management
Systems/Business Needs Analysis
Agile /Scrum Methodologies
Project Progress Documentation
Project Budget Management
Systems Install & Divestment
Stress & User Acceptance Testing
Post Implementation Support
IT Service Management
Provided technical leadership in systems and data analysis for presentation to senior and executive management at Blockbuster and Spectrum Software.
Led and managed financial systems developers and provided systems administration over 15 serves for enterprise-wide email communication and webhosting services worldwide.
Provided strategic direction in planning and managing all business functions at Jackie s Creations.
Integrated and executed cross-functional departmental strategies adhering to overall corporate vision, mission and business objectives.
Planned and managed resources to maximize strengths and overcome identified corporate weakness while addressing efficiency in financial forecasting accuracy and market responsiveness, change management, and retail sales growth.
Analyzed market trends, competitor advantages, and historic performance statistics to determine potential for growth in target markets and craft short-to-medium range business plans.
Customer Service Management
Provided technical customer support in addressing user issues or problems with IBM Lotus Notes, CC Mail, Freelance, Lotus123, and database systems.
Restored confidence and business patronage with high success rate in complaint resolution.
Consumer Services Coordinator EPC, Experian Allen, XXXXXX May 2015 Present
Customer Care Professional, United Health Care Richardson, XXXXXX Feb May 2015
Sales Associate, CLS Trading, LLC. Plano, XXXXXX Oct 2014 Feb 2015
President, Jacqui s Creations, Inc. Xxxxxx, XXXXXX 2004 2014
Technical Engineering Advisor/Manager, Blockbuster Dallas, XXXXXX 1998 2004
Senior Consultant, Spectrum Software Services Garland, XXXXXX 1995 1998
Payroll Consultant/Manager, Hazar, Inc. Euless, XXXXXX 1990 1995
NATIONAL EDUCATION CENTER San Antonio, XXXXXX (1986)
A.A.S. Business Administration Information Systems, summa cum laude, GPA: 4.0
Co-authored and published an art curriculum book
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