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Relocating to Washington, DC

Financial Administration Lean Principals Team-Building & Leadership

Customer Service Inventory Control Risk Management Human Relations

         Proven expertise in customer service, team motivation, project leadership, process development, records management, financial services, credit analysis, proposal writing, and accounting support.

         Skilled at implementing and maintaining administrative procedures to accelerate workflow, heighten customer satisfaction, and boost quality control & assurance.

         Able to work productively with individuals from all types of cultural backgrounds.

         Contribute dynamic communication skills toward effectively liaising between internal and external stakeholders in support of attaining organizational objectives.

         Consummate strengths in continuous improvement, problem solving, client relationship management, and implementing lean methods.

         Excellent computer skills; proficient user of Microsoft Office, SAP, Oracle applications, and Business Objects.

         Personable, organized, and flexible with a solid reputation for integrity and commitment to confidentiality.

Fives North American Combustion, Inc., Cleveland, OH, 2012 to Present

Senior Credit Analyst

         Methodically evaluate credit risk and financial condition of potential and existing customers, establish credit limits, structure payment terms, and join forces with Shipping and Production departments to review and release account orders.

         Reliably steer due diligence in line of business request and account evaluation for more than 25,000 account assessments.

         Administer credit enhancements where appropriate such as Letters of Credit, Standby Letters of Credit, Surety Bonds, and Bank Guarantees.

GE Capital, Working Capital Solutions (WCS), Jacksonville, FL, 2011 to 2012

Credit Analyst

         Managed multimillion dollar portfolios for GE Energy Optimum Controls and Bentley Nevada involving routine accounting reconciliations, customer dispute resolution, forecasting, and collections.

         Persuasively negotiated payment options with delinquent customers and processed bankruptcy proceedings, escheatment, and third-party collections.

         Served as active member of process improvement projects and Six Sigma teams.

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GE Capital, Cleveland, OH, 2009 to 2011

Credit Analyst

         Systematically analyzed financial statements to determine credit risk and credit limits for monthly portfolio ranging in value from $30-$55M.

         Surpassed team goal of 13% past due reduction and achieved individual performance of 8% past due.

         Reconciled and collected on international accounts in Cayman Islands and Puerto Rico.

         Formally recognized by CFO with award for outstanding performance and contributions .

GE Healthcare, Aurora, OH, 2008 to 2009

Document Control Specialist

         Reviewed, edited, maintained, and ensured medical device records aligned with Food and Drug Administration (FDA) guidelines and standards.

         Resourcefully introduced Lean procedures to bolster productivity and control waste.

Progressive Insurance, Mayfield, OH, 2007

Customer Service

         Successfully completed six-month contract assignment in call center environment servicing customers in all 50 states.

Staples Plumbing, Heating and Cooling, Streetsboro, OH, 2002 to 2006

Account Manager

         Supported financial operations by performing bank account reconciliations, processing accounts payable and receivable, managing collections, and controlling inventory and overhead.

         Extensively conferred with government agencies to acquire permits, licenses, and certificates for jobs.

Commercial Turf Products, Streetsboro, OH, 1999 to 2002

Customer Service Manager

         Spearheaded full-scope customer service operations including seamless collaboration with parent companies to meet or exceed customer satisfaction and retention targets.

         Coordinated company audits and played an integral role in managing inventory control.

         Scheduled and facilitated regular meetings to analyze, troubleshoot, and resolve existing, potential, or emerging customer issues.

         Proactively introduced lean procedures on assembly line to increase productivity and profit margins.

         Continually updated transfer prices and corporate price lists to support Accounting department.

BA candidate, University of Findlay, Findlay, OH ~ GPA: 3.99

Certified Six Sigma Green Belt

Certification, Lean Manufacturing

Graduate, Lean Leadership Program Academy

Certification, Toyota Business Practices and 8-Step Problem Solving

Certified Personal Trainer, International Sports and Science Association

Certification, Cleveland School of Massage, Twinsburg, OH