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Account Development & Management Customer Service Excellence
IT Solution Delivery Technical Sales Negotiations & Presentations
Possess exceptional experience in technical sales, portfolio/account management, new business development, delivery management, vendor relations, risk management and mitigation, project coordination, and customer success management.
Excel at analyzing industry trends to plan sales strategies and optimize competitive positioning.
Able to create and present informative and influential sales proposals to prospects and clients.
Consistently deliver top-notch service crucial to acquiring new customers and optimizing revenues.
Employ dynamic communication skills toward effectively liaising between executive leadership team and key stakeholders in support of achieving corporate objectives.
Meet or surpass quotas by gaining trust and credibility through advanced product knowledge.
Solid personnel leadership skills include direction, motivation, coaching, training, and evaluations.
The Providence Group, Johns Creek, 2016 to 2018
Community Sales Manager / IT Project Manager
Arrange appointments to show homes to prospective clients and present compelling marketing plans to convert interest to sale.
Conduct 30 calls and distribute 100 emails daily to prospects resulting in closing $2.1M in sales within last three months.
Fostered cooperative efforts among lenders, home inspectors, pest control operators, and escrow companies to ensure compliance with terms and conditions of purchase agreement prior to closing.
Sage, Atlanta, GA, 2016 to 2017
IT Project Manager / Pre-Sales
Recruited, hired, oriented, trained, counseled, coached, evaluated, and directed high-performing IT staff.
Expertly steered projects throughout compete life cycle from schedule development and risk management, to auditing technologies implemented to ensure strict quality assurance.
Formulated disaster recovery plan, back-up procedures, and information security structures to safeguard company assets and support business continuity.
Repeatedly accomplished financial objectives through sharp talents in forecasting, variance analysis, budget preparation, and cost containment.
SHI, Atlanta, GA, 2015 to 2016
Datacenter Sales Account Manager
Leveraged well-honed pre-sales skills to identify and recommend comprehensive enterprise solutions, consistently achieving or surpassing assigned sales targets.
Promoted, negotiated, and closed complex datacenter opportunities in role as trusted advisor.
Strategically customized solutions encompassing virtualization, storage, wireless networking, network security, data center, back-ups, cloud computing, and hybrid deployments.
Architected infrastructure solutions with Microsoft, VMware, Cisco, HP, Dell and IBM products, and resourcefully designed cutting-edge storage platforms with Pure, HP, Nimble, Dell, and EMC products.
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Rock-Tenn Corporation, Norcross, GA, 2013 to 2015
IT Infrastructure Project Manager
Helmed large-scale, complex projects often spanning multiple countries, divisions and business units, and demonstrated exemplary skills in defining project scope, translating business needs into technical terms, preparing work breakdown structures, and delegating tasks to staff and subcontractors.
Architected, planned, and executed enterprise hardware and system implementations throughout life cycle.
Upgraded 500 plants nationwide to virtualization platform and provided associated staff training.
Prosys, Atlanta, GA, 2012 to 2013
Technical Sales / Account Manager
Project-managed deployment of major initiatives including customized mobile communications solutions and data center technologies (e.g. Windows, VMware, EMC, Compellent, and EqualLogic).
Joined forces with Account Executives to identify, negotiate, and close lucrative sales opportunities, and mentored personnel in delivering persuasive technical presentations to meet sales quotas.
Oldcastle Building Products, Atlanta, GA, 2011 to 2012
IT Project Manager
Communicated with customers to evaluate current technical environment, key business issues, budget limitations and future technology requirements, and shaped feasible plans for upcoming IT projects.
Teamed with local contractors to coordinate seamless implementation of LANs including wiring, computer/conference room configuration, DS3 line installations, servers, and laptops/workstations.
Analyzed and converted new acquisitions to standard Oldcastle domain & network guidelines.
Digicon Corporation (Department of Defense contractor), Smyrna, GA, 2003 to 2011
Regional IT Help Desk Manager
Applied dynamic leadership talents toward directing, supervising, and motivating two support associates.
Concurrently served as network administrator within 25,000+ mixed-platform user environment; championed multiple infrastructure upgrades and markedly fortified system security and reliability.
Streamlined troubleshooting of technical problems by revamping outdated and incomplete procedures.
Analyzed and forecasted IT needs, orchestrated purchases in alignment with budgetary parameters, and closely monitored spending to ensure financial integrity.
Designed and implemented virtualization platform utilizing Hyper-V and Clusters, and effectively configured multiple data center/networking/backup solutions to increase productivity and control costs.
Bachelor of Business Administration in Management, Kennesaw State University
Technical Associate Degree in CIS, West Central Technical College
Windows Server 2008
Secret Security Clearance, ADP-1, SSBI
VMware; Cisco; HP; Dell; IBM; Pure; Nimble; Dell; EMC; Microsoft; Hypervisor; Compellent; EqualLogic; LANs; Windows servers; A+ networking; Hyper-V; DHCP; DNS; Group Policy; Backup Exec; blade technology; data center applications; Office Suite programs
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