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Yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


  Experienced in providing Information Technology technical support, problem resolution, customer service, communication, system administration, account management and organizational collaboration

  Self-driven team player with strengths in communication and developing interpersonal relationships

  Possess excellent planning, organization, time management and decision-making skills

  Strategically coordinate and collaborate with various professionals to maximize performance in facilitating goals and attaining operational excellence

  Holder of active Top Secret security clearance



IT Technician II, City of Rapid City, Rapid City, SD DATE Present

      Effectively provide highest level of support and service as strong team participant or working independently; hold responsibilities for installing/configuring as well as maintaining/diagnosing/servicing/repairing new computer hardware, software and peripherals.

      Regularly train system users on basic technology, utilize Help Desk system/other avenues to create/maintain needed documentation, and successfully developed workstation imaging process that required minimal expenditure while saving many manhours of work in setting up each new workstation individually.


PC Tech, IMRI, Big Bend Dam, SD 2015

      As only IT specialist on site, skillfully supported Army Corps of Engineer personnel at Dam; responsibilities included developing future IT planning for site, supporting hardware/software, and installing/troubleshooting/servicing/repairing PCs and network equipment including servers, modems, multiplexers, telephones, cables and connectors.

      Additionally assessed information/network/communication requirements of end-users.


IT Specialist, Intergraph Government Solutions, Pearl Harbor Naval Shipyard, HI 2014 - DATE

       Conducted expert technical support services, managed user accounts and remediated hardware/software malfunctions.

       Key contributor to Electronic & Information Technology Team and collaborated with Leveraging Technologies group to prepare IT protocols for facility and equipment operations.

       Tasked with overseeing more than 150 shipyard laptops and direct XP-to-7 migration.


Tier II Incident Manager, Strategic Data Systems, MCBH Kaneohe, HI 2014

       Knowledgeably performed administrative support for MITSC MIDPAC users on MCEN-NIPR and MCEN-SIPR networks.

       Configured, diagnosed and repaired routers/switches and conducted first-/second-level application support using Remedy to prepare incident tickets.


Enterprise Service Desk Technician, CACI, Hickam AFB, HI 2013

       Applied Tier I & II support to user accounts, networks, servers, OSs and enterprise applications.

       Comprehensively assessed incidents to determine required appropriate support and maintained service desk database of phone communications.

       Effectively oversaw trouble ticket queue, prioritized client calls and tracked/managed calls.


Computer Skills/Certifications



Microsoft Office Suite, Windows XP, Vista, 7 & 8, Mac, Java, C++, Visible Analyst, NetIQ DRA, Remedy ITSM, Active Directory, MCEN-N Jump Server, TACACS, PowerShell, BlackBerry Configuration, SharePoint Administration, VPN, Exchange Management Console and CITRIX


CompTIA Security+ Certification

MCSA - Windows 7 Configuring Certification

MCSA Windows 7 Enterprise Desktop Support Certification




Park University, Bachelor of Science , Management (Computer Information Systems), 2014

Southwestern Illinois College, 2012

Southern Illinois University, 2009

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