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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Proficient, accomplished IT professional seeking to apply comprehensive skill sets and years of experience to a rewarding new role is Systems Administration.





  Skilled in information technology, system administration, problem resolution, desktop support, data analysis, systems monitoring, hardware deployments and systems maintenance.

  Highly accomplished in interpersonal communication, assessment of detailed criteria and preparation of comprehensive documentation.

  Adept at and experienced in collaborating with diverse personnel to successfully attain program targets.

  Skilled in providing superior customer service to ensure repeat business.

  Trained in A+.



Technical Skills


Windows XP/Vista/7/8/10, Mac OS X, ServiceNow, Dell/Quest KACE, Cisco UCCM/Finesse, Moxie, Exchange/O365 and Active Directory



Professional Background


Desktop Support Technician, Verathon Medical, Bothell, WA 2015 - Present

       Provide comprehensive support and administration for Cisco UCCM & Finesse, Moxie, MS Exchange & others across multiple departments.

       Knowledgeably address & resolve help desk tickets and maintain IP phones.

       Collaborate with System Administrator on various matters.

       Key driver of accurate departmental audits and complete new-hire profiles.


Desktop Support Specialist, Nintendo of America via Parker Staffing Services, Redmond, WA 2011 - 2015

       Expertly supported more than 1,200 end users at four sites.

       Diagnosed & resolved problems with laptops, desktops and meeting room systems.

       Imaged & reconfigured damaged hardware and deployed new technologies.

       Administered Active Directory and individual email accounts.

       Authored detailed team process manuals and FAQs.

       Supported IT queries and conducted requested audits.

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