Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Customer Service Excellence ~ Records Maintenance ~ Inventory Ordering

         Extensive experience in coordinating and performing administrative functions inclusive of greeting customers, answering multi-line phone system, maintaining filing systems, and seamlessly liaising between insurance companies, customers, and doctor s offices.

         Possess advanced knowledge of medical terminology, insurance billing & processing, and stringent confidentiality requirements.

         Adept at maintaining spreadsheets, reports, and databases to track and organize business information and customer records.

         Solid talents in prioritizing multiple concurrent tasks to meet timelines and performance goals.

         Committed to encouraging and promoting a unified and respectful workplace climate essential to maximizing employee morale and retention.

         Strong reputation for an exemplary blend of communication, interpersonal, critical thinking, and leadership skills.

         Able to work productively and diplomatically with individuals from all types of backgrounds.

         Demonstrated expertise in customer service, accounts payable, staff training, data entry, cash management, community relations, and streamlining daily workflow processes.

Apothecary Shoppe Pharmacy, Bremerton, WA, 2002 to Present

Lead Pharmacy Technician

• Collaboratively steer efficient pharmacy activities encompassing processing, preparing, and dispensing prescriptions, replenishing inventory, responding to inquiries from customers, performing general bookkeeping, and enforcing regulatory compliance (i.e. HIPAA and PHI).
• Perform broad range of human resources functions such as time & attendance tracking, payroll administration via QuickBooks Pro, new hire training, employee scheduling, and updating personnel licensure quarterly.
• Demonstrate proficiency in administrative tasks such as purchasing and ordering medications, operating postage meter, processing incoming and outgoing mail, and maintaining high volume of pharmacy records.

         Accurately enter comprehensive billing data for third-party insurance companies and obtain authorizations as needed.

         Procure supplies for pharmacy, inform pharmacist of patient medication updates, input patient profile medication information, and manage highly secure narcotic inventory in alignment with rigorous government rules and regulations.

         Established, launched, and maintain pharmacy's Facebook to increase community awareness and engage customers via social media.

Continued ►

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Trident Inn - Johnson Controls, Silverdale, WA, 2000 to 2002

Food Service Worker

         Methodically prepared and served food and beverages with constant attention to safety and sanitation rules, portion guidelines, temperature control, and customer service.

         Prepared dining areas, thoroughly cleaned and sterilized kitchen equipment and appliances, and extensively contributed to proper food storage procedures.

         Received several awards for exceeding expectations and demonstrating initiative .

         Presented with Certificate of Achievement for contributions to quality service, cost control, and team cohesiveness.

Ralph's Red Apple Market, Bremerton, WA, 1997 to 2000

Produce Assistant

         Actively participated in ordering, receiving, rotating, stocking, and display of produce and related items to optimize departmental efficiency and presentation.

         Guided and assisted customers in product location and selection, and extensively contributed to maintaining high levels of department cleanliness and appearance.

Certified Pharmacy Technician, License #VA00048320

ParaEducator, ParaPro Assessment Olympic ESD 114, Washington

HIV/AIDS Awareness Certification, Washington State Board of Pharmacy

HIPAA Privacy and Security Certified

Medicare Part C & D Compliance - Fraud, Waste and Abuse

Continuing Education:

Patient Safety, Pharmacy Law, Aids Therapy, Drug Therapy, and General Pharmacy Operations

Microsoft Office Suite (Word, Excel, Outlook), QuickBooks Pro, PharmacyRX systems, Prescription Controlled Substance Data Monitoring site, Provider One, CoverMyMeds, Express Scripts, CVS Caremark, Arete, Datastat, Net Store, Cardinal Health Express, McKesson, Juno

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

INSERT DATE

HIRING AGENT NAME

TITLE

ORGANIZATION NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently exploring opportunities in an administrative capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

I offer excellent experience in performing a wide range of administrative and customer service functions, outstanding capabilities in accounts payable and payroll processing, and a strong blend of talents in report preparation, records management, staff training, quality control, and human resource support. Additionally, I offer a resolute commitment to driving continuous improvement and controlling expenses within the organization which is crucial to achieving cost containment and consistent growth.

If chosen to join your team, you will appreciate my energy and enthusiasm exhibited in daily endeavors and my rapid transition into your office. I am certain that I am an ideal candidate for this opportunity and look forward to interviewing with you soon. Please call me anytime at the number listed above to schedule a time to meet.

Sincerely,

Yyyyyy x. yyyyyy