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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx
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Customer Service Specialist
Profile of Qualifications
- Over 10 years of leadership and customer service experience within fast paced environments.
- Skilled in utilizing excellent customer service abilities to establish rapport, ensure satisfaction and promote retention.
- Strong interpersonal communication skills, key to interacting with customers, staff members and management.
Education & Professional Development
Communication Coursework Completed, University of Delaware, Newark, DE; 2016-Present
Communication Coursework Completed, Delaware Community College, Media, PA
High School Diploma, Wilson High School, West Lawn, PA; 2008
Key Areas of Expertise
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Customer Service Organizational Management
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Leadership Interpersonal Communication
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Attention to Detail Team Building
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Professional Synopsis
Pat s Pizzeria 2011-Present
Manager/Server
- Demonstrate strong customer service and organizational skills throughout daily interactions with customers.
- Promote positive customer experience; focus efforts on maintaining satisfaction.
- Oversee day to day operations within a fast paced environment.
CatFish WebWorks- Glen Mills, PA 2011
Apprenticeship
- Conducted thorough market trend research and developed individualized marketing campaigns for multiple companies.
- Utilized strong interpersonal communication skills to obtain an in depth understanding of company needs.
Papa John s - West Chester, PA 2010-2011
Assistant Manager
- Fulfilled key leadership position, with responsibilities including inventory management, maintaining adherence to company policies and advertising.
- Monitored employee performance; implementing effective action plans when appropriate.
- Provided top notch customer service to enhance customer experience.
Pizza Hut - Multiple locations, PA 2006-2010
Shift Manager
- Served as staff manager, ensuring high level of performance and customer service.
- Utilized communication abilities to thoroughly train new employees.
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