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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Customer Service Specialist


Profile of Qualifications


  • Over 10 years of leadership and customer service experience within fast paced environments.
  • Skilled in utilizing excellent customer service abilities to establish rapport, ensure satisfaction and promote retention.
  • Strong interpersonal communication skills, key to interacting with customers, staff members and management.


Education & Professional Development


Communication Coursework Completed, University of Delaware, Newark, DE; 2016-Present

Communication Coursework Completed, Delaware Community College, Media, PA

High School Diploma, Wilson High School, West Lawn, PA; 2008


Key Areas of Expertise


   Customer Service

   Organizational Management



   Interpersonal Communication


   Attention to Detail

   Team Building


Professional Synopsis


Pat s Pizzeria 2011-Present


  • Demonstrate strong customer service and organizational skills throughout daily interactions with customers.
  • Promote positive customer experience; focus efforts on maintaining satisfaction.
  • Oversee day to day operations within a fast paced environment.


CatFish WebWorks- Glen Mills, PA 2011


  • Conducted thorough market trend research and developed individualized marketing campaigns for multiple companies.
  • Utilized strong interpersonal communication skills to obtain an in depth understanding of company needs.


Papa John s - West Chester, PA 2010-2011

Assistant Manager

  • Fulfilled key leadership position, with responsibilities including inventory management, maintaining adherence to company policies and advertising.
  • Monitored employee performance; implementing effective action plans when appropriate.
  • Provided top notch customer service to enhance customer experience.

Pizza Hut - Multiple locations, PA 2006-2010

Shift Manager

  • Served as staff manager, ensuring high level of performance and customer service.
  • Utilized communication abilities to thoroughly train new employees.



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