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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Driven, focused, and knowledgeable Strategic Leader with 5+ years of experience and a proven ability to lead others and oversee daily sales operations within fast-paced environments. Experienced in managing key client accounts, identifying potential cost saving opportunities, diffusing escalated operational situations, and coaching/training staff members. Highly adept in improving operational revenue in addition to maintaining strong communication with clients, co-workers, and members of management.


Key Competencies

Sales/Business Development Client Engagement & Retention Staff Training Contract Negotiation

Revenue Forecasting Strategy Design/Implementation Relationship Management ERP Software

Process Improvement Oral/Written Communication Certified Corporate/Family Mediator


Professional Experience

Banc of America Merchant Services, Dallas, TX June 2013-Present

VP, Mid-Market Business Consultant (2014-Present)

  Direct day to day operations within a fast-paced environment with a concentration on managing a mid-market portfolio located throughout the Southeast United States

  Design and implement innovative operational strategies, work closely with both internal external team members, and play a lead role in negotiating contracts/vendor terms

  Successfully obtained over $500 thousand in annual savings due to identifying process inefficiencies and creating more streamlined processes

  Oversee fraud mitigation operations which has resulted in saving a client over $45 thousand annually in addition to managing all new business acquisition logistics

  Recognized as Chairperson of Associate Engagement Council, member of the Contract Application Development and Training team, and Member of E-Commerce Strategy Committee

  Awarded Best Offensive Player of the Year (2016) and Platinum Club Winner (2016)


AVP, Merchant Solutions Specialist (2013-2014)

  Managed several key merchant accounts within the organization which included small business owners and centered on identifying profit/revenue increasing strategies

  Successfully build partnerships with over 20 Bank of America retail branch locations, consistently exceeded individual quotas, and provided training to new staff members

  Supported project management logistics which required creating appropriate organizational strategies in addition to ensuring the company s core values were followed

  Awarded Most Impressive Award within an inside sales team during an annual organizational kick-start event due to exceeding new business and sales goals


Zero Gravity Basketball March 2012-December 2015

VP/Tournament Director

  Led operations within a complex basketball tournament which required building relationships with vendors and property managers within several athletic facilities

  Identified and contacted potential sports organizations throughout the southern region of the United States, negotiated contract terms, and handled special projects


Additional Experience Includes: Lead Marketer/Public Relations Coordinator (World of Wellness (2013)



Master of Business Administration, Conflict Resolution, Dallas Baptist University

Bachelor of Arts, Communication Studies, Texas State University (Magna Cum Laude)

Collegiate Basketball Player, Dallas Baptist University/Texas State University

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