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Healthcare Administration Executive
Emergency Medical Services ~ Quality Control & Assurance ~ Operations Leadership
Revenue Growth ~ Home Healthcare Services ~ Process Improvements ~ Clinical Instruction
Offer solid experience in steering the full range of clinical operations spanning physician relations, strategic planning, budget administration, QA/QC, and revenue management. Excel at devising and implementing administrative, clinical, technological, and operational procedures to standardize and accelerate workflow, enhance patient care, heighten staff productivity, and significantly lower expenses. Leverage exemplary team-building expertise to strengthen organizational culture and cohesiveness, paramount to achieving mission, vision, and values within quality-driven healthcare facilities.
Revised medical chart layout for Emergency Department to boost productivity among physicians and nurses.
Slashed error rate among 120-day ADRs from 54% to 12.8% within home health care segment.
Championed efforts for Sierra Nevada Memorial to achieve Joint Commission Accreditation in 2016.
Overhauled pain management process to fuel revenues by $20K per month.
Overturned appeals by 74% as Revenue Audit Contractor Audit Review Specialist.
Coordinated changes to Emergency billing to propel annual gross net revenue by $250K.
Orchestrated efforts to elevate patient satisfaction levels from 79% to 87%, ranking 6th system-wide.
Measurably increased operating efficiency by introducing and/or upgrading EMR software at multiple facilities.
Dignity Health, 2016 to Present
Director of Emergency Services & Surgical Services
- Closely monitor and ensure top-notch patient care across ER, Med/Surg, Home Care, Forensics, Critical Care, Rehabilitation, Invasive Pain Management, Lab, and Pharmacy.
- Standardize EMR software for ER nurses to expedite patient care and maximize positive outcomes.
- Closely partner with physician providers to optimize clinician friendly documentation and achieve quality goals.
Sierra Nevada Memorial Miners Hospital, 2014 to 2016
Director of Emergency Services & Peri-operative Services
Spearheaded full-scope operations throughout Emergency Services, Peri-Operative Services, Central Sterile Unit, and Orthopedic Clinic.
Steered continuous improvement across areas such as quality control, fiscal stability, patient satisfaction, community reputation, efficiency, regulatory compliance, and staff retention.
Simpson University, Redding, CA, 2014
Assistant Professor, BSN Program
Prepared and delivered course curriculum, provided clinical supervision, and advised and evaluated students.
Contributed to recruiting adjunct faculty and monitoring program and department activities for alignment with defined goals and objectives.
Patients Hospital, Redding, CA, 2011 to 2013
Chief Nursing Officer / Director of Patient Care Services
Directed the complete spectrum of nursing operations throughout ORs, PACU, Outpatient Invasive Procedural area and Medical-Surgical unit.
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Balanced managerial skills with forecasting abilities to drive revenue growth through patient satisfaction initiatives.
Critically analyzed new venture opportunity expected to amplify revenues among surgical breast care and cardiology therapeutic areas.
Addus HealthCare, Redding, CA, 2008 to 2011
Proficiently led all facets of branch operations for home health care agency with a constant focus on maintaining and enforcing precise documentation, quality control, regulatory compliance, and patient satisfaction.
Increased staff education and professional development opportunities to streamline operational efficiency, bolster profitability, and reduce hospital re-admissions.
Shasta Regional Medical Center, Redding, CA, 2007 to 2008
Manager, Emergency Department
Joined forces with physician partners and staff to maximize quality levels and attainment of financial goals.
Simultaneously served as Trauma Coordinator, Disaster Coordinator, and Pre-hospital Liaison.
Shasta Regional Medical Center, Redding, CA, 2005 to 2007
Clinical Supervisor, Emergency Department
Oversaw emergency department operations requiring exceptional organizational skills, clinical acumen, and crisis management expertise.
Applied dynamic leadership talents toward holding concurrent roles as Trauma Coordinator, Disaster Coordinator, Pre-hospital Liaison and Chest Pain Center Coordinator.
Charge Nurse / Staff Nurse - Emergency Dept., Shasta Regional Medical Center, Redding, CA, 1999 to 2005
Staff Nurse/Charge Nurse, Trinity Hospital, Weaverville, CA, 1999 to 2000
Case Manager, Interim HealthCare, Redding, CA, 1998 to 1999
Registry RN, NPH Nursing Registry, Chico, CA, 1998
Staff Nurse, Mercy Hospital, Redding, CA, 1997 to 1998
Multidisciplinary Pain Management Clinic Coordinator, Redding Specialty Rehabilitation Hospital, 1996 to 1998
Home Health RN, California Health Professionals, Redding, CA, 1995 to 1996
Medical Lab Specialist, United States Air Force, 1985 to 1989
Master of Healthcare Administration (in progress), Grand Canyon University, expected completion January 2017
Master of Science in Nursing, Focus in Leadership Management, Walden University, 2013
Bachelor of Science in Nursing, Simpson University, 2008
Associate in Nursing, University of Alaska, 1993
Public Health Nurse Certificate
Basic Life Support & Advanced Cardiac Life Support
Sexual Assault Nurse Examiner
Registered Nurse License # 521984
Emergency Nurses Association; American Organization of Nurse Executives;
American Association of Legal Nurse Consultants; American Society of Peri-Anesthesia Nurses
Picis Clinical Solutions, Cerner, Dairyland, Allscripts, McKesson, Homecare Homebase
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HIRING AGENT S NAME
I am currently seeking a senior-level management opportunity in healthcare administration and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to solid clinical expertise gained from a prior career in nursing, I bring to you an extensive background in healthcare operations management, considerable experience in driving continuous improvement, and well-developed skills in leveraging state-of-the-art EMR software to increase efficiency and revenue growth. My constant attention to facilitating rigorous adherence to quality and regulatory criteria will certainly prove to be an immediate asset to your hospital. To complement these qualifications, I offer demonstrated strengths in staff development, patient safety, utilization review, cost containment, and physician relations.
As a proactive contributor to your hospital, you will find me to be a stellar leader committed to supporting you in achieving your objectives through an impressive blend of dedication, innovation, experience, and managerial talents. I am confident that I could be a valuable asset to (INSERT NAME OF HOSPITAL), and will call you later in the week to see if we can schedule a time to meet.
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(INTERVIEWER S NAME)
I would like to thank you for providing me the opportunity to interview with you and discuss the (INSERT TARGET POSITION) position currently available with (INSERT NAME OF HOSPITAL). Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me to be an integral participant in achieving your goals.
As discussed, I am highly accomplished professional eager to launch a successful career as a dedicated member of your leadership team. I believe you will find my dynamic (LIST A FEW SKILLS OR QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.
Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.
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