Yyyyyy x. yyyyyy

Dynamic Leader Committed to Optimizing Program, Project & Business Initiatives in Healthcare & Technology

Global Program Management ￨ Project Management ￨ Business Analysis ￨ Team Building

Strategic Analysis / Planning ￨ Trends Tracking ￨ CRM Implementation ￨ Cloud Environments

Best Practices ￨ Multi-Process Optimization ￨ Change Management ￨ Technology Solutions / Systems

Highly Accomplished Program Manager who drives global companywide growth; builds, trains, and mentors solid teams; creates targeted initiatives; provides world-class services; and cultivates a strong company image with superior quality. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results to align with a company s vision, including maintaining cutting-edge technical skills and up-to-date industry trends awareness. Ambitious Self-Starter who excels at analyzing customer needs, identifying lucrative opportunities, and defining strategies for capturing new business. Multilingual Communicator (English / Portuguese Fluency; Intermediate Spanish) who develops synergistic relationships with senior-level decision-makers, and who leads dynamic teams by example and with ethics and integrity.

Select Career Highlights Include:

  Serving as a Subject Matter Expert (SME) on functional aspects of Cloud deployment.

  Demonstrating skill with design, testing, training, deployment, and post-launch support.

  Actively directing CRM development and implementation for GE Healthcare Service in LATAM.

  Personally leading a Siebel CRM platform to improve sales, marketing, and service interactions.

Functional Program Manager Latin America

Capitalize on the opportunity to lead the forward-thinking upgrade to GE Healthcare Service s operational capabilities through the development and implementation of the region s CRM platform, including promoting enhanced region-wide service delivery, sales, analytics, business automation, and mobile capabilities. Lead a top-performing team of 6 project specialists and 1 analyst in handling cross-functional Field Services, Remote Services, Service Parts and Logistics, Service Center, Service Sales, Finance, and Data. Direct continuous business and technical interaction with other regions, including Europe, India, Japan, and the U.S. to ensure standardization and continuity while maintaining Latin America s unique requirements. Champion inclusion of channel partners and distributors in the CRM effort to better integrate contract service providers into GE s business model and deliver optimal customer service. Promote business readiness, including removing risks and defects via engagement of business stakeholders (i.e. Service Operations, Sales, IT, and Regional Leadership).

Key Accomplishments:

  Honored with 2016 s Extraordinary Impact for a CRM Cloud Program.

  Achieved 2017 s Service Hero Award for a simplified Colombia CRM deploy.

  Continually improved compliance to quality requirements and enhanced analytics.

  Generated 360-degree customer view, SLA visibility, and increased remote support efforts.

  Honored for Brazil Reverse Logistics & Repair Dedication in ERP Item Master Set Up in 2014.

  Recognized in 2015 for Leadership in Deployment, On Time, Service Max in Peru and Puerto Rico.

  Successfully deployed Phase 1 of a Cloud solution in Chile, Peru, Puerto Rico, Colombia, and Argentina on-time and in-budget; additionally, led Phase 2 of Cloud solution in Brazil and Mexico.

Yyyyyy x. yyyyyy

Systems Development Coordinator (2004 2011) ￨ Senior Systems Analyst (1999 2004)

Comprehensively steered planning, coordination, implementation, support, and management of sales, marketing, and customer services applications focused on addressing competitive business strategies and information needs of a Brazil affiliate. Led local deployment of a Siebel project (CRM) as a Local IT Coordinator. Implemented and supported applications for Business Intelligence (BI) with tools that allow analyses across data of samples distribution and visit frequency to provide adjustments of investments and cost reductions per key decisions.

Key Accomplishments:

  Continually promoted dynamic improvements on management reports.

  Measured sales productivity and marketing efforts in short- / long-term planning.

  Launched Siebel Sample Management module per ordinance RDC 60 of 2009 of ANVISA.

  Drove new business opportunities due to 360-degree customer view from Siebel project (CRM).

Master of Business Administration (Marketing Emphasis)

Bachelor of Science in Mathematics

Project Management Professional (PMP) Project Management Institute

Additional Professional Training & Development:

Facilitating Effective Meetings at GE ￨ Leadership Development Course ￨ Presentation Skills at GE

People Leader Expectations ￨ Managing at GE ￨ Change Acceleration Process CAP Coaches Workshop

Platforms: Windows ￨ Cloud

Databases: SQL Server ￨ Oracle

ERP: Oracle ￨ JD Edwards

CRM: Siebel ￨ Salesforce ￨ ServiceMax

Program Languages: ASP ￨ HTML ￨ Visual Basic ￨ JavaScript ￨ SML

Tools: Microsoft Office Suite ￨ Smart Sheet ￨ Rational ￨ Spotfire

OBIEE ￨ Cognos ￨ Visio ￨ Cisco ￨ Jaber ￨ Skype ￨ Yammer ￨ Apttus

Technologies: Agile ￨ Waterfall

Excellent Professional References Provided Upon Request